7.2

pretty bad
Typical Repair Cost:
$1,500
Average Mileage:
58,050 miles
Total Complaints:
8 complaints

Most Common Solutions:

  1. not sure (4 reports)
  2. replace cue screen (3 reports)
  3. replace cue (1 reports)
2013 Cadillac XTS accessories - interior problems

accessories - interior problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2013 Cadillac XTS:

Unsubscribe any time. We don't sell/share your email.

2013 Cadillac XTS Owner Comments

problem #8

Jun 012023

XTS Premium V6

  • Automatic transmission
  • 65,328 miles

A D V E R T I S E M E N T S

REALLY SUCH A BAD SYSTEM FOR A EXPENSEIVE LUXURY VEHICLE

- michaelmczeal7, Missouri City,tx, US

problem #7

Oct 012022

XTS 3.6L

  • Automatic transmission
  • 39,130 miles

click to see larger images

cue system screen delamination

IT IS NOT FAIR THAT THE CUE SCREEN IS CRACKING AND SOON I WILL NOT BE ABLE TO USE IT. I SHOULD NOT HAVE TO PAY FOR A DEFECTIVE SCREEN. I AM HAVING IT REPAIRED AND NEED TO BE REIMBURSED FOR THE REPAIR!

THANK YOU,

IRENE SEXTON

- Irene S., Port Jervis, NY, US

problem #6

Feb 012022

XTS

  • Automatic transmission
  • 54,000 miles

click to see larger images

cue system screen delamination

I can’t use nothing on my radio, it f** sucks. I have to turn my channels with my Steering wheel buttons so that means I can no longer connect my phone to my car, so I can listen to music from my phone! I’m PISSED.

- Shannom P., Crystal River, US

problem #5

May 312022

XTS LX 3.6L

  • Automatic transmission
  • 41,084 miles

A D V E R T I S E M E N T S

CUE screen spiderwebbed. Seems to be a running problem.

- Myrick L., Las Vegas, NV, US

problem #4

Nov 182021

XTS Platium V6

  • Automatic transmission
  • 65,793 miles

HAD THE CUE SYSTEM REPLACED WHILE UNDER WARRENTY AT ABOUT 40000 MILES. WORKED FIND FOR A FEW YEARS AND NOW WENT OUT AGAIN NOW IT IS NOT UNDER WRRENTY AND THE COST TO REPAIR IS AROUND $1500.. UNACCPTABLE I WOULD EXPECT A CAR LIKE A CADILLAC PLATINUM TO BETTER MADE AND LAST LONGER AT THIS RATE IT WILL PROBABLY BE THE LAST CADILLAC I WILL BUY.. LINCOLN IS LOOKING GOOD TO ME .

- Cheri G., Boca Raton, FL, US

problem #3

Mar 142020

XTS LX 3.2L V6

  • Automatic transmission
  • 65,000 miles

This is the second time the cue has quick working in my 2013 Cadillac. It was replaced in 2016 & has gone out again. They say it is a problem with the screen coming unglued. Why can't Cadillac recall this & fix the problem? These cars are not cheap & definitely not cheap to work on. I wanted this to be the last car I ever own but I can't keep fixing this every 3 years.

- June H., Evington, US

problem #2

Mar 152019

XTS 3.6L

  • Automatic transmission
  • 44,000 miles

There must be a defect in the cue screen.This screen seem to crack every couple of years. This is second time mine has done this. Radio will not work and nothing else involving this screen. This is defective equipment and should be replaced at the manufacturers expense. I also have a 2015 XTS. I have experienced the same problem with it. Cadillac need to correct this problem.

- William M., San Antonio, TX, US

problem #1

May 222019

XTS Platinum

  • Automatic transmission
  • 90,000 miles

click to see larger images

cue system screen delamination

Got in the car and found this - appears to be a common problem across several Cadillac models. No force, no anything caused this. Is a manufacturer defect that Cadillac will not do anything about.

- Glenn M., Snellville, US

Not what you are looking for?