This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought my 2014 Explorer brand new from koons Ford and right off the bat, the driver seats started squeaking at about 5K miles. They replaced the lower lumbar bar, which fixed it for another 2K miles and the seat started squeaking again. I gave up on this issue after a few more attempts to get it fixed. Then about 6 months later, the lcd on my dash would stay on every now and then when I shut off and lock the car. Took it back to koons and they claim they can't regenerate the issue and can't fix it. After 2 years, started hearing whinning/squealing noises from the rear wheels, koons also could not diagnose/fix. I gave up on koons and took it to ted britt, who also could not diagnose/fix. Had my 45K service and told them about bad odor smell in the car at ted britt and they said everything is in great condition, 5K miles later, rear wheels has grinding noises when driving at low or high speeds and the bad odor is still around, my 8 year old son complains about the car giving him headaches. I took it back to Ford and they said there is only a tsb so, the owners do not get notified, which I think, we as owners should be notified by the manufacture of any harmful substance lingering inside the car cabin and should be recalled and fixed at not cost to the owners. This is very unprofessional of the manufacture.
We rented a 2014 Ford Explorer from avis over memorial day weekend. My 10 month old daughter was in the second row rear-facing in her diono radian rxt car seat (sitting on the right side of the SUV). When I pressed the lever to let the left side seats down to put my two year old into his car seat on the third row, the spring-loaded seats landed on her leg, twisting and crushing it. Now she has a broken tibia! there is a serious flaw in the design of these seats. They are very heavy and are spring loaded so that they fall very hard when you press the lever. I do not believe they accounted for children sitting in rear facing car seats when they designed this vehicle, it is like a booby trap waiting to happen and it needs to be recalled.
- Thompsons Station, TN, USA
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- South Riding, VA, USA