This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The emergency brake continues to stick, after having it remedied and replaced once already (2016). The brakes were replaced last year as well (2016), and they continue to squeak almost consistently. It's in again for service today (8/2/17) and the dealer said they continue to see issues with the brakes sticking on 2014 Ford Explorer. The brakes squeaking have been an issue since January 2015.
I have had multiple electrical problems with this vehicle and safety issues. Electrical- audio output fails intermittently, power outlets short out, instrument cluster fails (while moving and in park) exhaust- fumes coming inside vehicle (in motion and park) brakes- had to have entire system replaced after complete failure of ABS system (happened multiple times while in motion, once on expressway, all reported to Ford corporate) wheels - lug nuts have been reported multiple times for moisture collecting inside the lug nuts and causing corrosion seat belts - housing case of safety belts pop off idle - when idling with brake depressed and a door opened and closed the idle skips and makes noise washer fluid sensor - failed at 70, 000 miles ac system drains power horribly vehicle was leased January 2014 problems have been consisten since that date, all records are in Ford's system.
Coming out of a car wash at idle speed and moving into the vacuum area the brake pedal stopped responding, I am a notorious brake rider, the car kept rolling and actually hit the vacuum, rolled on over a hill and down into an adjacent parking lot where the brakes finally took hold. As the Explorer went over the hill I kept pounding the brake pedal but nothing happened. The car rolled down the parking area and then it stopped. Damage was to the right corner of the vehicle and a vacuum laying on its side. According to the station attendant this was not an unusual event.
The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "light vehicle brake systems." Consequence: If the parking brake does not fully engage and the transmission is left in a gear other than 'park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
The contact owns a 2014 Ford Explorer. While driving various speeds, the steering became difficult to operate. There were no warning indicators illuminated. In addition, there were exhaust fumes inside the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 81,590.
- Elkview, WV, USA
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The contact owned a 2014 Ford Explorer. While reversing at approximately 10 mph on an incline, the brake pedal was depressed and failed to respond without warning. As a result, the vehicle accelerated and the contact crashed into a tree. The contact sustained a fractured back and hand injury that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was 36,185.
When applying full braking at a stop sign or red light the vehicle stops but the engine and transmission continue to race at full speed. The brake pulsates like the anti lock braking system is engaged. In order to get the vehicle back to normal the engine must be shut off or the transmission disengaged. It will then start up normally. We have had 11 occasions within the past 2 months where this has occurred, this has occurred when coming down from highway long distance driving and it has also happened on a parking lot very low speed. It is all I could do to press hard enough on the brakes to stop. The vehicle has been returned to the dealership, their diagnostics show nothing and the dealership states they must be able to experience the problem first (duplicate it). Ford Motor Company has been called the regional sales manager told me to take the vehicle to another Ford dealership to have them look at it. Mr. Mchale the manager at fmc (866-631-3788 ext. 77713) assigned a case number 7644437 to the problem but he also stated that they would have to duplicate the problem before it could be resolved. I told him if I misjudge or am unable to bring the vehicle to a stop that I may be pushing up daisies. They do not seem to understand the severity of the problem. It would seem to me that a mechanic would look for a sensor or switch that would disengage the trans mission when the brake was applied or a sensor or control that slows the engine. I am getting to the point I fear for my life driving this vehicle until it is repaired. I also mentioned that when I turn the vehicle off during the incident there is a lot of clunking from the engine and transmission, I am sure damage has been done to them.
A D V E R T I S E M E N T S
- Lewisberry, PA, USA