10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
17,167 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-9 accessories - interior problems

accessories - interior problem

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2016 Mazda CX-9 Owner Comments

problem #3

Mar 232024

CX-9

  • miles

A D V E R T I S E M E N T S

My seat warmer caught fire and burnt a hole through the seat.

- Milton, MA, USA

problem #2

Nov 012020

CX-9

  • 46,000 miles
- the car was purchased new from a Mazda dealer in May 2017 - the driver side cushion heater failed in March 2020. - the passenger side cushion heater failed in November 2020 - both sides exhibited the same problem despite the fact that the usage of the passenger side was about 25% of the driver - from the time the cushion heaters failed, we observed random overheating of the back heaters and recorded "hot spots" of up to 149 deg F (picture attached) - while the cushion heaters don't operate, the backs get too hot for occupants (attached picture of skin reaction) and at one point the passenger side partially melted a plastic shopping bag - Mazda responded to the complaint that the car was outside of the 3-year warranty (expired in May 2020) and there were no related recalls so the company was not interested in any testing or investigation of the problem attached: - picture #1: temperature ir readings - picture #2: effect of the overheating on one of the occupants

- Novi, MI, USA

problem #1

Oct 122016

CX-9

  • 5,500 miles
After a minor rear end accident, the driver front seat now rocks side to side and is distracting and unsafe. It was taken to the local Mazda dealership that provided an inspection and said that there is no problem with the seat. They state that it is normal for their seats to rock side to side. How unsafe and frightening. Please see attached documentation from the dealership.

- Fayetteville, AR, USA

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