This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Toyota Rav4. While driving various speeds, a bumping noise was heard coming from the rear of the vehicle and the vehicle would not drive in a straight line. The vehicle was taken to an independent mechanic who discovered that the rear suspension experienced severe rusting and corrosion and needed to be replaced. The vehicle was then taken to arlington Toyota (2095 N. rend rd, palatine, il) where the failure was confirmed. The vehicle was not repaired. The contact indicated that the vehicle was serviced in 2013 per NHTSA campaign number: 13V383000 (suspension) to prevent the failure from occurring. The manufacturer was notified of the failure and did not assist. The failure mileage was 104,000.
Two separate problems: 1) left rear suspension, reported to two dealers starting 8/11/07 followed by three other complaints, diagnosed as worn bushing. Parts on order; problem getting worse. Notified dealer through factory rep; dealer has not indicated that driving vehicle is a safety issue. 2) hesitation downshifting when depressing gas pedal. First reported to two dealers on 9/8/07 followed by two other complaints. Informed it was/is a software problem corrected at the factory, yet problem persists.
- San Mateo, CA, USA
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- Ellington Heights, IL, USA