My husband and I purchased a 2023 Pacific hybrid a few months ago. We love this car. Unfortunately, on two occasions, while driving, I got a red turtle and check engine light, and I completely lost power while driving. I brought the car back to the dealership the first time this happened. We were told to keep the vehicle fully charged and that the problem could not be replicated. These responses made no sense because these cars record and hold error messages for up to three months. Replication is not necessary. This car is a hybrid, and you can drive it without ever charging it. While I found that answer unacceptable, I picked up the car, which drove well for a few weeks.
Then I experienced the same problem again. This time, I went to the sales manager and told him needed ACTUAL help. The new mechanic that I have been working with is lovely. Unfortunately, after doing a series of tests, he concluded that the battery unit needed to be replaced. He contacted Star/Stellantis (Chrysler is now Stellantis), and they asked him to do another series of tests. He submitted the tests and was then asked to do more testing. He was confident it was the battery unit . He has had to constantly ask them for permission to order the part before it can be ordered.
Star/Stellantis, or more specifically, the person who OK's replacements, has yet to get back to the dealership. I opened a case (1800 called Outer Space), which didn't make a difference. The dealership and I are trapped in an endless loop that gets us nowhere. The car has been at the dealership for a month. I contacted Stellantis' corporate office and left messages on any number I could get my hands on; by the way, that is a tricky thing to do. One of those executives took my message and forwarded it to Mike Macdonald, the corporate overseer of Customer Relations. He closed my case today and is now working to resolve the issue himself. I will let you know if he can fix this problem quickly and efficiently.
A D V E R T I S E M E N T S
My husband and I purchased a 2023 Pacific hybrid a few months ago. We love this car. Unfortunately, on two occasions, while driving, I got a red turtle and check engine light, and I completely lost power while driving. I brought the car back to the dealership the first time this happened. We were told to keep the vehicle fully charged and that the problem could not be replicated. These responses made no sense because these cars record and hold error messages for up to three months. Replication is not necessary. This car is a hybrid, and you can drive it without ever charging it. While I found that answer unacceptable, I picked up the car, which drove well for a few weeks.
Then I experienced the same problem again. This time, I went to the sales manager and told him needed ACTUAL help. The new mechanic that I have been working with is lovely. Unfortunately, after doing a series of tests, he concluded that the battery unit needed to be replaced. He contacted Star/Stellantis (Chrysler is now Stellantis), and they asked him to do another series of tests. He submitted the tests and was then asked to do more testing. He was confident it was the battery unit . He has had to constantly ask them for permission to order the part before it can be ordered.
Star/Stellantis, or more specifically, the person who OK's replacements, has yet to get back to the dealership. I opened a case (1800 called Outer Space), which didn't make a difference. The dealership and I are trapped in an endless loop that gets us nowhere. The car has been at the dealership for a month. I contacted Stellantis' corporate office and left messages on any number I could get my hands on; by the way, that is a tricky thing to do. One of those executives took my message and forwarded it to Mike Macdonald, the corporate overseer of Customer Relations. He closed my case today and is now working to resolve the issue himself. I will let you know if he can fix this problem quickly and efficiently.
- smurph, Newcastle, US