This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 12/3/19 our car was taken to a certified Audi dealer for having the airbag light on indicating a safety issue. The Audi tech #293N found the passenger occupant detection control module faulty and offered to replace this part for $1,172.60. There is a recall for A6 model years, however our car is not included, yet our pods control module has failed. We have spoken with Audi support and was told clearly that our VIN number is not included. We are the original owner and the car is in excellent condition for a 2014. We are very concerned about the safety of our front seat passenger in our Audi a 6 and have been told by customer service that this can cause the airbag to not deploy properly when in a collision. Audi has incorrectly concluded that only models with basic seats are recalled. However this exact problem has occurred with our vehicle. I have attached a photo of the repair bill estimate from the dealer. I am requesting that Audi include all 2014 a 6 vehicles in this recall and repair our car due to this faulty part. Thank you for your assistance with this very important safety matter.
Ref # 10652344 I cannot sit both safely and comfortably as a passenger in our 2014 A6. I am disabled and must use a cushion, not all that unusual. But the system for detecting a person in the passenger seat of the A6 is not based on the weight of the person but on the electro-static charge that the passenger's body gives off. If I sit on a cushion, I am not detected by the system.I was told that this system was put in place so that a child's carseat would not engage the airbag. No child's seat should ever be in the front seat of a car. It appears that this was a solution to a problem that really does not exist. An Audi engineer has made adjustments to my husband's car, I have been given the final decision of either forego the cushion and engage the airbag or sit without pain and forego the safety of an airbag.I asked if we could return the car; the dealership refused. I have been told that federal regulation does not permit simply turning the system off so that the airbag is always on, much as the driver's is always on.alternatively I have asked that a weight based system, like the one in my 2013 A5 cabriolet, be installed in the A6. I told the dealership within 24 hours of buying the car in may of this year of the issue; it was allowed to languish all summer even with my husband's going to the dealership every month from may to August until I sent a customer complaint to Audi usa. Their response was "nothing can be done".since then we have driven thousands of miles and I have had to be without the protection of an airbag. Audi has made a design decision that puts passengers, especially those with disabilities, at risk. The manual states that "never use cushions, pillows, blankets, ,...(which) prevent the capacitive passenger detection system from" working. This system is less safe than the previous weight related system in previous models.
The contact owns a 2014 Audi A6. The contact stated that there was an error message indicating that the front driver's side air bag was not functioning. The contact stated that the passenger seat air bag sensor failed to recognize that the passenger seat was occupied. The dealer was notified of the safety concern and indicated that the vehicle was working up to specifications. The manufacturer was contacted and was not able to indicate if there was a remedy. The approximate failure mileage was unavailable.
A D V E R T I S E M E N T S
- Manlius, NY, USA