This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Audi Q7. The contact received notification of NHTSA campaign number: 17V298000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The flow Audi of charlottesville dealer was contacted and refused to do the repair due to them stating Audi the manufacturer had not informed them how they would be compensated for the work completed. The manufacturer was informed of the dealer's refusal and informed the contact that, by law, they had to send out the letters, but could not force the dealer to perform the repair. The contact had not experienced a failure. Parts distribution disconnect.
After buying my new 2015 Audi Q7 on 9/27/14, I started experiencing hesitations when pulling out into traffic from dead stops. The very first time it happened I was in the median of a 4-lane highway waiting to turn left into traffic. I pressed the accelerator it started into the lane of traffic then stopped. I sat there for about 2-3 seconds before it took off. I expected to get hit. It wasn't the gas nor me. I have been driving for 38 years and driven over 20 vehicles and have never experienced this before. It continues to happen randomly and always unexpectedly sometimes 1 time a week sometimes 3 times a week. The hesitation is as much as 3-4 seconds. On 4/18/15 I brought it in to Audi of new orleans. They called stating that they could not duplicate the problem and to come pick it up. I picked it up right at closing. Upon leaving the dealership, I stopped to wait for traffic, proceeded to make my right turn, and it happened. On 5/25/15 I brought it to Audi of baton rouge, which is where I bought it. They called me on 5/29/15 and told me: That they could not duplicate what I was experiencing; that the technician knew what I was talking about, but that is just the way the Q7S are; and that the technician wanted to ride around with me when I come to pick it up. That afternoon and I drove around with the technician first in another Q7 then in my Q7. I could not reproduce it with either car. However, the technician did tell me that he knew what I was experiencing and that that is just how the Q7S are and that the reason is because when I press the accelerator the computer takes control and decides if it will give me the power I need to proceed. I believe that no car should hesitate and put people in jeopardy by not giving the engine the gas it needs to perform as it should. I also feel that Audi should make all drivers and future drivers of Q7S aware of its behavior....updated 10/01/15 updated 12/05/2017
A D V E R T I S E M E N T S
- Mesa, AZ, USA