I have a 1999 BMW 528it wagon. Until a month ago my husband had a 1994 BMW 318ic. All four headlight lenses in these cars became quite filmy, and have been for some time, which I believe to be a significant safety hazard, as it diminished the ability to see at night. These cars were not antiques, and the safety equipment should hold up for a minimum of 10-15 years, in my opinion. Will you please make BMW do something to remedy this situation at the company's expense, not the owner's? I have a 1989 Volvo, and its lenses are still fine, so this is not something that happens in all cars.

- Bryan, TX, USA

The contact owns a 1999 BMW 528. While traveling 55 mph the contact attempted to activate the headlights, and they began blinking, and the contact smelled smoke coming from the inside of the vehicle. He lifted the hood, and attempted to disconnect the battery cable, but it was too late. The police department was notified, but by the time they arrived the vehicle was on fire. The current mileage iwas 121,000, and failure mileage was 120,000.

- Sylvania, OH, USA