The contact owns a 2012 Buick Enclave. The contact stated that while placing groceries into his vehicle, an abnormal noise began to emit from the rear liftgate. As the contact moved out of the way, the liftgate slammed down independently without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 15V415000 (Structure) which he linked to the failure. The contact called the manufacturer and he was informed that his vehicle was not included in the recall. The contact was then referred to a dealer for assistance. The dealer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

- Charlotte, NC, USA

The contact owns a 2012 Buick Enclave. The contact stated that upon starting the vehicle, he would hear loud abnormal rattling and ticking sounds coming from the corner between the front passenger-€™s side and the windshield. There were no warnings lights were illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 129,000.

- Waterloo, IA, USA

The hatchback slams shut randomly. It always closes on its own while people are under it.

- Turner, ME, USA

I had the recall done on my vehicle as part of the 2015/2016 liftgate recall. I have had no problems since. This morning when getting into the back of my car, the liftgate started to close on it's own with no warning (beeping or lights) and hit me on the head. Even though it is supposed to open again when it detects an object in the way, it continued to push close on me. I had to force the liftgate up while it was pushing down. I tried turning the power off and the liftgate won't stay open at all. I tried propping something under it to keep it open, but due to the weight of the liftgate, I cannot keep it open. I effectively can no longer safely use the back of my vehicle for storage, as I am afraid the door will try to close on me every time. I have read that it is an electrical/software issue, as well as an issue with the struts on the door. I had the software upgraded, but the struts were not replaced as part of the original recall. The only electrical issues I've had are that the actuators for my heating & A/C are not switching over. Because of this my defrost and front vents don't work. I live in an area where it is below freezing in the winter. The defrost not working has caused safety issues because the windows will fog up suddenly while I'm driving. I have to pull over often to squeegee the fog off the inside of the windows so I can see while driving. Tried replacing the parts ourselves, and it still doesn't work. I have also had issues with the radio/entertainment system. It randomly changes between band, cd, aux input, satellite radio and usb with no input from me. Although this is more of a nuisance than a safety issue, I fear it points to a larger electrical problem. I have taken my vehicle to a dealership for the actuator and entertainment system problems and was told they can't replicate the issue, so they can't fix it. Does it every time I drive.

- West Jordan, UT, USA

The contact owns a 2012 Buick Enclave. The vehicle was taken to courtesy of kingsport (1220 E stone dr, kingsport, tn 37660, (423) 246-4101) to be repaired per NHTSA campaign number: 15V415000 (structure). Shortly after the repair, the liftgate continued to come down and had to manually be closed by the contact. The manufacturer was notified and suggested having a dealer repair the vehicle again. The approximate failure mileage was 70,000.

- Kingsport, TN, USA

Took my vehicle in to have NHTSA campaign 15V415000 completed (liftgate strut failure). Took the vehicle home from the dealership and the first time I lifted the tailgate it fell on me. Called them up and they say "oh yes I guess the gas struts need replacing -- the program change didn't do it". appalling recall service at phillips Buick/GMC in leesburg, Florida if you ask me.

- The Villages, FL, USA

The power back door"hatch" slams shut after opening. Be the power on or off. Sometimes it will stay open other times it slams shut. It doesn't matter even if you are standing there. It has slammed several times on my childrens' heads. I emailed Buick but they stated my car was not involved in the recall but this is obviously the same problem the other 2012 Buick Enclaves were having.

- Hudson, NC, USA

Rack and pinion needs replacing after 76K miles. Rear hatch opens then slams shut on its own without staying

- Madison, AL, USA

The contact owns a 2012 Buick Enclave. The contact received notification of NHTSA campaign number: 15V415000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Hialeah, FL, USA

The contact owns a 2012 Buick Enclave. The contact received notification of NHTSA campaign number: 15V415000 (structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. The VIN was not available. VIN tool confirms parts not available.

- Taylor Ridge, IL, USA

The contact owns a 2012 Buick Enclave. The contact received notification of NHTSA campaign number: 15V415000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Jupiter, FL, USA

The contact owns a 2012 Buick Enclave. The contact received notification of NHTSA campaign number: 15V415000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Parkland, FL, USA

The contact owns a 2012 Buick Enclave. The contact received notification of NHTSA campaign number: 15V415000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Siloam Springs, AR, USA

When I exit the vehicle and close the door, the design of the door is so it cuts my leg. I have cut the leg three times in the one year I have owned the vehicle, each time drawing blood through material. The door is designed where the bottom corner protrudes about three inches from the straight edge of the door, the door curves out. So when I close the door, that edge extends past the door and cuts my leg. This is a design flaw with the door and should be corrected. I am tired of scaring my leg.

- Canton, GA, USA