The warning light connected to the passenger side airbag intermittently displays the off sign even when an adult passenger is in the seat. In the event of a crash the airbag will not deploy if the warning light reads off even if a passenger is in the seat.

- Hackettstown, NJ, USA

Passenger seat airbag sensor detects passenger about 60% of time, at random occasions setting in driveway or driving down the road. The 40% airbag is off and out of service. We have dealt with GMC Buick and they have run test at dealership could not come up a solution to the problem. If the airbag is off at anytime the passenger is at risk of greater injury in an accident, why is 60% acceptable with Buick management. Thank you for your help.

- Lenoir, NC, USA

The contact owned a 2013 Buick Encore. While the contact's wife was driving 40-50 mph and attempting to avoid a deer, the driver lost control of the vehicle. The vehicle began to flip over and eventually landed on the passenger side. The contact stated that the front passenger and driver air bags did not deploy. The front end of the vehicle was damaged. The vehicle was towed. A police report was filed. The driver received injuries to the chest and shoulder, which required medical attention. The vehicle was not repaired and deemed totaled. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000.

- Starkville, MS, USA

Purchased a used 2013 Buick Encore with 21,115 miles. After two (2) months the passenger airbag light starting showing off when my wife was seated in the car, she weighs 110 lbs. It would come on then go off or not come on at all. Took car to nearby dealership, they stated "no problem, we can adjust the sensor all the way down to 85 lbs." About half way home the passenger airbag off light came back on. After six (6) trips back to the dealership, which included replacing the seat sensor and the passenger presence module, the assistant service manager hooked up a computer to the car with my wife in the seat and the airbag light off. He said the computer was showing the seat occupied but the airbag disabled. He then stated he would have to keep the car and talk to the engineers at detroit. The next day I received a call from the service dept. Saying my wife would have to weigh 125 lbs before the airbag sensor would activate and it was normal for the airbag to be off and that it would actually be better for my wife if it the airbag didn't work. I find this totally unacceptable.

- Lenoir, NC, USA

In a line of traffic getting ready to make a left turn and without warning, the engine raced causing the car to accelerate and slam into the rear of another car causing over $5K worth of damage to the Encore. The air bags did not go off. The impact was so intense that the rear glove box opened tossing the contents out into the trunk.

- Columbus, OH, USA