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7.9

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,167 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Buick LaCrosse miscellaneous problems

miscellaneous problem

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2014 Buick LaCrosse Owner Comments

problem #3

Mar 112016

LaCrosse

  • miles

A D V E R T I S E M E N T S

There has been an unusual tingling noise (example: Tapping sound of an aluminum tin pan) coming from the rear driver left and passenger right sides of the body pillar panels. The sound is noticed while driving on rugged pavement and also with increased speed on the pavement. Service records can be furnished of multiple visits to the dealer addressing my concern/complaint, but there has been no satisfactory resolve. Moss brothers has been very generous in making accommodations (loaners, dollar incentives) for me while my vehicle was being diagnosed and kept under their care, but I also have a complaint about how dealer surveys are structured. Please note for the record, I have completed and submitted to the dealer many surveys giving them praise for their service, only because I had to pick and choose which battle I wanted to fight to get what I needed to have done. There were a few times where praise was in order but more times when it was not. One time when I wrote a complaint last year, I was verbally scalded in a phone conversation about that and was told that all they did to assist with loaner provisions, that my negative survey affects the dealership's rating and employee bonus/recognition. I felt at that moment, "voiceless" and like their "unwanted step-child". with that said, I tread gingerly on how my real opinion is expressed when completing dealer surveys now. I would love to continue buying Buick vehicles as this is my second Buick Lacrosse that I have purchased from moss brothers, but I feel there is much work yet to be done to improve the integrity of how surveys are structured so as to not jeopardize the customer's loyalty to the brand, assistance services being provided and dollar incentives being given to keep customers as a satisfied and long-term customer.

- Moreno Valley, CA, USA

problem #2

Oct 202015

LaCrosse

  • 12,000 miles
Intermittent issues with the engine accelerating when the brakes are applied - I.e. when applying brakes at a stop sign the engine tachometer indicates that the engine is running up to 2000 RPM. The only way to get it to decrease is to let foot off brake pedal and reengage it. This has been noticed when the engine is cold and even warm. The insurance monitor registers it as a "hard braking" event. As I stated it is intermittent and has registered 7 hard braking events in 978 miles. Dealership states that until it gets to be consistent that they can't address it.....I am escalating with them as of today - 01/04/16.

- Bentonville, AR, USA

problem #1

Dec 052014

LaCrosse

  • 3,500 miles
Was stopped at a traffic light, turned right onto a bridge just 15 to 20 feet and the forward collision alert locked up braking system. There were no cars in front of me or behind me at that time (thankfully, because it would have caused a crash). The bridge is constructed of steel and also has a steel road bed.

- Paterson, NJ, USA

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