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10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
40,632 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Cadillac CTS seat belts / air bags problems

seat belts / air bags problem

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2004 Cadillac CTS Owner Comments

problem #14

Jun 082016

CTS 6-cyl

  • 70,000 miles

A D V E R T I S E M E N T S

Takata recalled my 77 year old mother, a diabetic, recently ran into the back of a cop car in myrtle beach, SC when her blood sugar was low. Her head banged against the wheel and her airbags deployed but didn't deflate. She was driving a 2004 Cadillac Cts sedan with around 60K miles on it, with VIN number [xxx]. I have contacted Cadillac corporate and they are processing my information at the moment. The case number is [xxx]. please contact me, [xxx], back at [xxx] as soon as possible, or respond to this email address at [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Myrtle Beach, SC, USA

problem #13

Mar 102016

CTS

  • 143,000 miles
The contact owned a 2004 Cadillac Cts equipped with uniroyal tiger paw touring tires, size: 235/55R17 99hm+S (na). While driving approximately 25 mph on slightly wet roads, the vehicle began to hydroplane, drove into a ditch, and crashed into a tree. The vehicle's tires failed to gain traction in order for the contact to gain control of the vehicle. The air bags failed to deploy. The vehicle was destroyed and towed. A police report was filed. The contact received face, arm, and back injuries that required medical attention. The manufacturer was not made aware of the failure. The VIN and dot number were unknown. The approximate vehicle and tire failure mileage was 143,000.

- Huntsville, AL, USA

problem #12

Sep 032015

CTS

  • 87,594 miles
Service airbag light and warning indicator came on when car is started. Took to GM certified dealership for service. Was advised code B0058- right front pretensioner defective on passenger seat belt buckle. The dealership advised that this part is no longer available from GM and therefore they wouldn't be able to make repairs. Also advised that the air bags are disabled and will not deploy. Was told to contact GM customer service. After 3 weeks of lengthy telephone conversations, still no help from GM. Searched every online website and this part is not available. Please advise what if anything can be done to stress the importance of this issue with GM.

- Bonham, TX, USA

problem #11

Dec 292014

CTS

  • miles

A D V E R T I S E M E N T S

I brought my Cadillac Cts 2004 to dealer for tranny service change they said there was a recall on my keys they asked for them and if we did not have both of them they would not be able to do it so I got the other key and then they did the work my key had a 1 on the back of it and a 2 on the back of my faience for the memory seats my keyless entry 's have the same numbers so they do the work "put plastic inserts and a little key ring on two keys" thats what the recall was for, they give me keys back but I noticed they are not my keys there are no memory numbers on them so I talk to the service manger told him my problem he did not even ask his workers what happened he went straight into denial and said my keys never had a number on them and instead and implied me and my faience were delusional 'we know our Cadillac" also they changed my ignition sleeve in my steering column I know this because I turn it every time I get in and the one they replaced it with looks like a dog chewed it its so beat up so I did some research and my vehicle comes with a key called a circle plus key the keys the Cadillac company gave me back are a key called PK3 not my original key so I go home, go to a GM dealer ask to make my keys with my VIN # they make me circle plus key looks just like the one I gave them in the first place low and behold it don't work on my ignition now.......... so I have my mom bring the key I had made for her "because I misplaced them a couple months earlier had a lock smith make that opened my door and started my car after programming it that key does not work now!!!!!!!!! my air bag light comes on now witch makes me think my air bag system is now not up to par from the ignition not right.... so I then go to the Cadillac dealer were the problem originated from ask them to make me a key "told them I lost them".

- Inverness, FL, USA

problem #10

May 012014

CTS

  • 117,000 miles
The contact owns a 2004 Cadillac Cts. The contact stated that the air bag warning light remained illuminated. The vehicle was taken to an independent mechanic. The technician was unable to diagnose the failure. The manufacturer was not aware of the failure. The approximate failure mileage was 117,000.

- Riverdale, IL, USA

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problem #9

Jan 012013

CTS 6-cyl

  • Automatic transmission
  • miles
2004 Cadillac Cts. Consumer writes in regards to ECM board recall. The consumer stated the dealer there was a recall on the vehicle. The cost to repair/replace the ECM board was $800. The day after the vehicle was returned to the consumer, it would not start. And the same message displayed on the vehicle, from when it was originally taken to the dealer. Also, the key would not come out of the ignition.

- Fort Walton Beach, FL, USA

problem #8

Apr 122006

CTS

  • miles

A D V E R T I S E M E N T S

My 2004 Cadillac Cts was hit from behind, causing me injuries and eventually surgery and disability. The air bag did not deploy- my head hit the steering wheel, rather hard. I traded this vehicle in last year. Should the air bag have deployed? I think if it had, I would not have sustained the injuries.

- El Dorado, AR, USA

problem #7

Dec 232011

CTS 6-cyl

  • miles
Air bag indicator light came on without any type of impact. Upon research of the national safety highway administration campaign numbers: 05V024000, nvs-215-05V-024 and also a GM recall number of 05004 shows a recall on these airbags.

- Dumfries, VA, USA

problem #6

May 012009

CTS

  • 41,000 miles
I had a 2004 Cadillac Cts and I was traveling at a rate of 60 miles per hour and had a head on collision. My air bags never deployed.

- Wichita, KS, USA

problem #5

Sep 102008

CTS

  • 40,000 miles
The contact owns a 2004 Cadillac Cts. While driving 35 mph, the check air bag warning indicator continued to illuminate on the instrument panel. The dealer stated that there were no recalls on her vehicle and could not assist. NHTSA campaign id number 05V024000 was referenced. The contact also stated that the engine would idle very loudly as if someone were depressing the accelerator pedal all the way to the floor. In addition, the timing chain failed just as the warranty expired. The vehicle was repaired, but the failures still persist. The failure mileage was 40,000 and current mileage was 72,000.

- Chicago, IL, USA

problem #4

Jan 122006

CTS

  • Automatic transmission
  • 12,015 miles

A D V E R T I S E M E N T S

: the contact stated while in a stopped position the vehicle was rear ended and pushed into the vehicle ahead. The air bags did not deploy. Although seat belts were in use there were injuries sustained. A police report was filed and the vehicle was towed to the dealer.

- Redondo Beach, CA, USA

problem #3

Jun 152005

(reported on)

CTS 8-cyl

  • miles
Driver side air bag deployed when the consumer turned the key in the ignition on the 2004 Cadillac Cts. The consumer sustained a broken nose. The air bag deploy inadvertently prior to the consumer receiving the recall notice 05V-024000. The consumer was told that it was going to take a week for the replacement part to arrive at the dealer.

- Chatsworth , CA, USA

problem #2

Oct 142004

CTS 6-cyl

  • Automatic transmission
  • 58,000 miles
While pulling inside of a parking lot the consumer applied the brakes, placed the vehicle in reverse and the vehicle suddenly accelerated backwards. The driver was able to maintain control of the vehicle and applied the brakes, the pedal went to the floor. The driver placed the vehicle in drive and the vehicle suddenly accelerated uncontrollably and ran into a glass window. No injuries. Both frontal air bags did not deploy. The vehicle was towed to the dealer. Please fill in additional information. Sierra vista police department has a report of the accident.

- Sierra Vista, AZ, USA

problem #1

Jul 052004

CTS

  • Automatic transmission
  • 232 miles
The consumer was parking the vehicle when the gas pedal became stuck causing the consumer to crash into a building head on. Upon impact the air bags did not deploy. Consumer sustained injuries and was hospitalized.

- Deer Park, NY, USA

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