When turning the steering wheel in either direction, left or right, of the vehicle, there is a loud metal-on-metal noise. The vehicle has been taken twice to mcguire Cadillac where I was told that there was "no fix at this time." I have contacted Cadillac headquarters numerous times and, unfortunately, no assistance has been given. On December 30, 2015, while driving 60 mph on the right lane of a highway, I suddenly lost control of the vehicle and the vehicle veered across to the left across three lanes on the highway. The vehicle did a 360 coming to rest facing oncoming traffic where I had no control of the brake or gas pedals in the vehicle. After coming to a halt, I was then able to gain control of the vehicle. It was a very scary situation.

- Staten Island, NY, USA