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10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
96,587 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Cadillac DeVille steering problems

steering problem

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2002 Cadillac DeVille Owner Comments

problem #12

May 132014

DeVille

  • 140,000 miles

A D V E R T I S E M E N T S

Wild traveling far right lane 45 mile-an-hour 5 lane major road in Michigan hit pothole lost all control of the vehicle beard left into oncoming traffic struggled car back to the right took over 1 miles to finally come to an abrupt stop at a four foot concrete barrier in front of a car dealership airbags did not deploy loss of control brakes steering very hard

- Southgate, MI, USA

problem #11

Dec 182014

DeVille

  • 9,045 miles
The contact owns a 2002 Cadillac Deville. The contact stated that while reversing at approximately 3 mph, the steering wheel seized as the brakes failed to respond without warning. The contact mentioned that the failure occurred after the vehicle was serviced under NHTSA campaign number: 14V355000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 9,045.

- Harrington, DE, USA

problem #10

Aug 282014

DeVille

  • 202,000 miles
The contact owns a 2002 Cadillac Deville. While driving approximately 65 mph, the engine stalled, the brakes seized, and the steering wheel became difficult to turn. The air bag and engine lights illuminated. The vehicle was taken to an independent mechanic. The technician diagnosed that the key cylinder was defective and needed to be replaced. The manufacturer was not made aware of the issue. The failure mileage was 202,000.

- Tulsa, OK, USA

problem #9

Dec 072014

DeVille

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Cadillac Deville. The contact stated that the steering wheel and ignition became inoperable. The failure has recurred on several occasions. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 100,000. Mailed out 01/13/15

- Richmond, UT, USA

problem #8

Jun 072013

DeVille 8-cyl

  • 72,000 miles
The steering wheel is vary hard to turn and make a hard grinding noise. Experienced an jarring event in traffic and the car cut off. No braking power. While driving there is vary little power.

- East Point, GA, USA

problem #7

Apr 012014

DeVille

  • 35,000 miles
The contact owns a 2002 Cadillac Deville. The contact stated that while driving at various speeds, the telescopic steering wheel moved up, down, inwards and outwards independently. In addition, the front driver seat independently moved back and forth. The contact also stated that the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact received NHTSA campaign number: 14V355000 (electrical system) and stated that the part was unavailable. The dealer was uncertain when the part would become available to service the vehicle under the recall. The manufacturer was not notified of the failure. The contact did not experience the failure related to the recall. The approximate failure mileage was 35,000.

- Midlothian, VA, USA

problem #6

Sep 082008

DeVille 8-cyl

  • 400,000 miles

A D V E R T I S E M E N T S

Im desperate. On four occasions the car cuts out.this morning doing 35mpg the car went dead.no steering---really scary. This is the fifth time this has happened.cad. Admits the problem but does not have the part. They refuse to give me any alternative.please please see if you can do anything to resolve this very serious problem this is my second attempt to express my concerns.

- Stuart, FL, USA

problem #5

May 012014

DeVille 8-cyl

  • 127,000 miles
The contact owns a 2002 Cadillac Deville. While driving approximately 55 mph, the steering wheel seized. As a result, the contact drove the vehicle into a ditch. There were no injuries and a police report was filed. The vehicle was towed to the dealer, but the cause of the failure could not be determined. The vehicle was not repaired and the manufacturer was not notified. The approximate failure mileage was 127,000. Updated 10/23/14 the consumer stated while driving the steering column would lock up. Updated 8/10/2015

- England , AR, USA

problem #4

Jun 182014

DeVille

  • 82,000 miles
The contact owns a 2002 Cadillac Deville. The contact stated that while driving at approximately 5 mph, the steering wheel became hard to maneuver.the contact stated that she was unable to park the vehicle and it had to be towed. The vehicle was taken to the dealer. The technician diagnosed that the ignition switch was defective and needed to be replaced. The manufacturer had not been made aware of problem. The approximate failure mileage was 82,000. The VIN was not available.

- Far Hills, NJ, USA

problem #3

Nov 012008

DeVille

  • 60,000 miles
Front wheel bearings have dangerously failed prematurely two times in 113,000 miles. Failed dangerously at 60,000 and 113000 miles. This resulted in front wheel shimmy (shaking steering wheel excessively) at high speeds and at all times when braking. Felt like I was loosing brakes when braking down a hill. When car is jacked up wheel rocked back and forth about 2 inches. Seems to me that this is a common problem on GM cars that use the cartridge type of wheel hub bearing assemblies as indicated by numerous post on the internet and my personal experience as an auto mechanic.

- West Covina , CA, USA

problem #2

Mar 302006

DeVille 8-cyl

  • Automatic transmission
  • 32,000 miles
A 2002 Cadillac Deville dhs 4-door sedan was originally parked head-first into a parking space. When the driver started the ignition, stepped on the brake and then put the vehicle into the reverse gear "R", slowly and partially releasing the brake, the vehicle moved back normally as expected. After about 15 feet, the driver turned the steering wheel to the right to maneuver the vehicle into position to leave the parking lot. At that moment, the engine unexpectedly revved up, the brakes failed, the vehicle accelerated in the reverse direction, the steering mechanism failed (driver's actions on the steering wheel had no impacts on the actual motions of the front wheels), and a significant "clanking" noise (as if some major components in and around the engine compartment area had been broken) was clearly noticeable. The vehicle came to a stop after scratching the side of another parked 4-door sedan and subsequently hitting a sign post about 35 feet from its original position. The vehicle could be seen with its engine compartment lowered and the fenders "rested" on and touching the front wheels, as if the front axle had broken. Loose bearings / nuts could be found in the vicinity of the vehicle. The vehicle became inoperable.

- Herndon, VA, USA

problem #1

Feb 112003

(reported on)

DeVille 8-cyl

  • Automatic transmission
  • miles
The headlights and steering did not work properly.

- Kimberling City, MO, USA

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