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really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
94,586 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Cadillac Escalade electrical problems

electrical problem

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2004 Cadillac Escalade Owner Comments

problem #8

Aug 262015


  • 148,964 miles


I was the owner of a 2014 Cadillac Escalade. On August 26, 2015, while driving I plugged in my cell phone charger into the cigarette lighter. Sparks and smoke started coming from underneath the dashboard. I pulled over to a side street. No sooner than I was able to get out, the entire cabin of the vehicle, the doors, seats, console burst into flames. The engine was on fire as well. This was a devastating incident to endure. I am lucky to be alive

- San Pablo, CA, USA

problem #7

Feb 102015


  • 178,000 miles
The contact owns a 2004 Cadillac Escalade. While attempting to start the vehicle, it failed to start and the key remained in the start position. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was notified of the failure. The failure mileage was 178,000.

- Fort Worth , TX, USA

problem #6

Jan 052015

Escalade 8-cyl

  • 19,800 miles
Vehicle is no longer providing speed readout while vehicle is in motion or gauge is inoperative at random. My vehicle is 11 years old but has less than 20,000 original miles (most are highway). 19,800 to be exact. Dealer indicates GM will not authorize a fix at no cost under their special coverage adjustment #07187C. This vehicle has been well maintained and I fail to see how having simple time passage on a low mileage vehicle is cause for not backing the product. Looks like they know they have a problem and just don't want to pay to resolve the issue. They are using time passage as a way to side step correcting the issue on a part that they know to be defective. A part they know fails. A part that provides the operator with feedback so safe operation and control of the vehicle can be maintained. I do not know the speed of the vehicle when I first noticed the issue, however I was on a highway in snowy conditions...

- Liberty, MO, USA

problem #5

Nov 302013


  • 108,000 miles


The contact owns a 2004 Cadillac Escalade. The contact stated that while driving 60 mph, the vehicle stalled and caused the contact to crash into a guard rail. The contact also mentioned that the instrument panel failed to illuminate. There were no injuries and a police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 108,000.

- Abert Lea , MN, USA

problem #4

Jan 132011


  • 120,000 miles
The contact owns a 2004 Cadillac Escalade. A penny feel between the console and the cigarette lighter and caused a short in the wiring. The contact disconnected the wiring and had the vehicle towed to a local dealer, who stated that the entire wiring system needed to be replaced. The contact stated that the cigarette lighter should be located in a different position in the vehicle. The contact was concerned that the entire vehicle could have caught fire. The failure mileage was 120,000.

- San Leandro, CA, USA

problem #3

Jul 242010


  • 70,821 miles
My 2004 Cadillac Escalade wants to shut down while driving. The system is resetting its self, causing my car to stall, the alternator gauge is fluctuating back and forth.

- Bakersfield, CA, USA

problem #2

Feb 102009


  • 88,100 miles
The contact owns a 2004 Cadillac Escalade. The contact stated that the entire instrument panel on the vehicle became inoperable, including the speedometer. The dealer stated that there were no recalls; however, the manufacturer was aware of the failures and stated that Cadillac would replace the instrument panel for free on vehicles with less than 75,000 miles. The contact did not know if his vehicle fit the criteria. The vehicle has not been repaired. The failure and current mileages were 88,100.

- Bronx, NY, USA

problem #1

Jul 042005

Escalade 8-cyl

  • Automatic transmission
  • 23,000 miles
The consumer stated that the 2004 Cadillac Escalade was having an electrical problem. The speedometer failed along with the rpms, the levers were misreading the information. The lights were blinking on and off and became very dim and yellowish. The bright lights were very dim also. The instruments on steering wheel were getting very warm, and they were not suppose to, specifically stated the consumer. The navigation system was having problems reading information. The vehicle has been in the repair shop. The dealership could not duplicate the problem. The dealership has not been able to fix the problem. The consumer has called GM, and they will not call the consumer back. The electrical problem has not been fixed at this point. The consumer has an appointment to have the vehicle checked within the next week.

- Farmington Hills, MI, USA

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