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NHTSA — Electrical System Problems

2010 Cadillac SRX (Page 2 of 2)


really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
45,164 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Cadillac SRX electrical problems

electrical problem

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2010 Cadillac SRX Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #13

Dec 052013

SRX 6-cyl

  • 70,000 miles


Water drain from moon roof separated and water fluid ed the vehicle short in out many components. Took in for service had to pay $1900. This should have been covered I feel that this repair should have been completed at no cost to me. Being that there were at least five other vehicles in the same dealer repair shop at the same time. Spoke to the technician repairing the car before mine and was told he knew actually what the problem was. He showed me that the drain tube came from the factory pulled to short and tight and when there is a heavy rain the run off caused the tubing that run down the front windshield end pillars to separate which then leads to water filling the interior cabin of the vehicle, in between the doors, over the dash and it's interior components, down into the lift gate and onto the interior flooring which it had and flooding it.

- Brockton, MA, USA

problem #12

Jun 292013

SRX 6-cyl

  • 40,709 miles
The idiot light or gauge light came on indicating that there was an electrical problem. We brought the vehicle right back to the used car dealer and he sent the vehicle down the block to the GM dealer who found some corroding wires, he supposedly fixed them. A couple days later the light came on again and w brought the vehicle back to the used car dealer who again brought it to the dealer where the Cadillac was found to be heavily corroded in the harness area by the drivers side.. they told us that there might have been a leaf clog by the windshield and the wipers preventing proper drainedge. And the water backed up into the car. They supposedly changed the harness under the drivers mat. A couple of months later we noticed that the whole drivers sidewindow was very wet..we dismissed this incident with a mutual befuddlement. A couple of months later the whole drivers side window was frozen on the inside of the car. Weekend of figured it had something to do with the drivers window being wet month earlier. Now here it is in March of 2014 and my wife was looking for something in the car and she happened to touch the passenger front floor matt right after a heavy rain and she found the floormat soaked she got out the wet-dry vac and pulled near a half a gallon of water from the rug underneath the floor mat.

- East Islip, NY, USA

problem #11

Jun 172010


  • 5,000 miles
Loss of power steering, brakes, and engine while doing 65 mph on major highway. Total shutdown. Went immediately to dealer. Checked car computer. Said everything was fine; nothing to fix. Really shook up wife passenger and me. Has not happened again. Am reporting this years later because of current GM compact car ignition problems.

- Pittsburgh, PA, USA

problem #10

Oct 122013

SRX 6-cyl

  • 50,000 miles


Vehicle has an electric operated rear hatch. Vehicle was in the garage, not running and wife had opened the rear hatch and was removing items from the back when the hatch activated and closed on it's own, knocking her down and pinning her under the lid. She managed to free herself but received bruises on her arm and a sore neck.

- Prattville, AL, USA

problem #9

May 072013

SRX 6-cyl

  • 68,000 miles
This is a generic safety defect applicable to all Cadillac vehicles for last several years and other makes with keyless ignition systems. This has happened before and will happen again if not remedied. I visited a post office today in dayton area. This location has some sort of strong frequency operation in the area evidently on same frequency as fob starting systems. I was unable to lock my car (key does work) or unlock it with fob (again key in door operates door locks). However the fob simply did not start car despite several efforts or after instructions to put in console next to receiver. Had this been an emergency I would have been unable to leave the area. The car finally did start but only after a period of time and numerous attempts. If the fob does not register with the system there is no way to start the car. Door has key access the rest of the ignition system does not. This is extremely unsafe and needs to E addressed. This is not an isolated incident as to either this location or make and model of car.

- Centerville, OH, USA

problem #8

Nov 012011


  • 15,000 miles
Passenger side head light has ongoing electrical short goes out indicates on the information center then will randomly come back on took it in to the dealer no fix. Also when turning to the left or the right there is squeaking noise from the tires and suspension it gets worse when cold out. To pay $55,000 for a car and have ongoing issues. It also got new head gaskets at 51,000 miles and a new transmission at 43,000 because it wouldn't go in to reverse one afternoon. Had to be towed to a dealer was replaced under warranty.

- Rockville, MD, USA

problem #7

Jan 062010

SRX 6-cyl

  • 4,000 miles


One of first new Srxs sold in 2009. Started with intermittent failure of power windows, followed by failure of nav/radio display and eventually replaced. Then issues with back-up camera screen would not pop up during reverse so could not see or use camera. Technicians unable to diagnose problems because the connection port to car's computer failed. Seats ripped out and connection rebuilt. Auto rear tailgate with safety sense close failed as I reached into get package out as tailgate went up. Supports failed causing tailgate to crash down on me trapping me with legs out back of car. Not only did supports strut fail but safety close mechanism failed. Wife had to manually release and raise tailgate to free me. Then ac failed on way back from long trip. Computer issue and part failure according to dealer. Camera and info screen locked up again and was repaired. Two weeks ago while traveling on highway approx. 65 mph engine started shaking completely out of sync with cylinders banging and decrease engine power light came on. Without warning and not hitting brakes suddenly lost speed and was almost run over by truck behind us because of abrupt deceleration. Barely had enough power to get off and up exit ramp. Turned out to be computer failure for engine. Last weekend while backing up watching mother and child through back-up camera pass behind me, camera failed screen went blank but still showed park assist symbols. Screen would not clear but symbols frozen on screen when shifted into drive. Went to home depot came out, car would not sense remote unable to start. Had same issue 1 year previous and remotes replaced. Put remote everywhere in car still could not start. Asked Cadillac to ensure me car was safe. They said they could not. Asked to get another car until end of lease or out of lease. They said no. I am worried car may have safety failure.

- Cary, NC, USA

problem #6

Feb 132012

SRX 6-cyl

  • 70,000 miles
I was rear-ended while I was stopped in traffic. There was minor damage to my rear bumper however this caused numerous issues with my car immediately thereafter. I experienced numerous electrical issues and then it got worse. I lost steering, brakes and and the engine stalled. The car became immobile and had to be towed to the dealership. After they serviced the vehicle, they found that the battery shorted out and the ECU had failed. I believe that because the problems occurred immediately after the collision that it was the collision that triggered them. I feel that this is a design flaw that could be very dangerous in such a situation.

- North Brunswick, NJ, USA

problem #5

Apr 232009


  • 75 miles
The whole car is a shame. Wiring harness fell and melted, lost brakes, computer wouldn't allow car to start, stabili track, power steering, radiator all failed. No side panels installed in door jams.

- Reno, NV, USA

problem #4

Oct 122010

SRX 6-cyl

  • 4,000 miles
My wife has complained several times over the last year about sudden acceleration by her car. I did not pay much attention until she hit a car in a parking lot because her car jumped forward. No one was in the other car and my wife was not hurt. It happened again about a week ago so I took it to the dealer. They made some software adjustments suggested by General Motors including one that read "addressing long hesitation/delays occurring when driver coasts to around 10mph and steps into an aggressive pedal".

- Zephyrhills, FL, USA

problem #3

Feb 202011


  • 16,000 miles


The contact owns a 2010 Cadillac Srx. The contact stated that while driving 65 mph, the lights on the instrument panel suddenly turned off. The contact could not see the fuel gauge, speedometer or the tachometer. The contact pulled over, turned off the vehicle and restarted it; the lights turned back on after the restart. The vehicle was taken to an authorized dealer for diagnosis. The failure mileage was 16,000.

- Atlanta, GA, USA

problem #2

Nov 082010

SRX 6-cyl

  • 14,000 miles
The car states "remote not detected" even though the remote is in the vehicle. This has occurred four times since I bought the car in April 2010! once, the vehicle lost complete power when this occurred on the third time! what would have happened if this occurred while I was driving"??"

- Memphis, TN, USA

problem #1

Feb 092010


  • 2,633 miles
Driving in a heavy rainstorm, increased velocity of wipers to high. They froze & all warning lights on the dash board lit-up indicating numerous problems such as ABS, traction control, etc. Extremely dangerous driving on a three lane road at dusk with non wipers/visibility.

- Hanover, MA, USA

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