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10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
54,658 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Cadillac SRX lights problems

lights problem

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2010 Cadillac SRX Owner Comments (Page 2 of 4)

« Read the previous 20 complaints

problem #51

Dec 012015

SRX 6-cyl

  • 70,000 miles

A D V E R T I S E M E N T S

Takata recall, both of my headlight assemblies have been changed the year is less than 6 yrs old. The lights went out at night while driving. GM wants $1200 for just the assembly not labor. They leak and moisture get inside and blows out the bulbs and shorts out the electrical system. This is bs and there should be a recall. GM using the cheapest junk possible and selling it for as much as possible, way to go GM, put my wife and daughter life at risk so you could make more money....you make me sick. After this Cadillac I will never ever buy another Cadillac. You have broke me with your cheap crap there are 50 and 60 yr old caddys that still have original headlight assemblies that don't leak, all over the internet caddys newer than my 2010 Srx are having the same problem. This is sad and it is irresponsible for GM not to remake these assemblies so they don't leak. And find a supplier that doesn't charge $1200 for a assembly that will leak in less than 5 yrs totally not satisfied, this is only the worst of the long line of issues we have had with our Cadillac, it looks like caddy is going downhill. We will look for a better built vehicle and ya'll can have this high dollar cheap junk! pisses me off that both headlight assemblies leaked and cost on average $2000 each including labor to fix only to know it might last 4 yrs lol way to go foreign trade you brought us 10X the cost for [xxx] crap parts. Cadillac sucks! cheap parts and wayyyy over priced! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fort Mill, SC, USA

problem #50

Jan 042016

SRX

  • 100,000 miles
Both headlights have had to be replaced and one of them is already accumulating moisture and has burned out again. I do not understand why this is not a recall, as it is very dangerous and has been very costly.

- Mcgehee, AR, USA

problem #49

Dec 162015

SRX

  • 64,866 miles
The contact owns a 2010 Cadillac Srx. While driving at various speeds, the passenger side headlight failed without warning. The vehicle was taken to the dealer where it was diagnosed that condensation in the headlight unit caused a failure. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 64,866.

- Yuma, AZ, USA

problem #48

Jan 282016

SRX

  • miles

A D V E R T I S E M E N T S

Both headlights accumulate moisture inside, causing the light output from the low beams to be almost none existing. It forces me to drive with the high beams on. I have done some research online and there are lots of people complaining about the same thing. I feel GM need's to perform a recall on this headlights.

- Jupiter, FL, USA

problem #47

Dec 312015

SRX

  • 63,300 miles
During a rainstorm my left headlight stopped working. Took it to dealer and they found that due to a faulty seal water was getting into the light. The whole assembly had to be replaced.cost was over $1300. Vehicle only has about 63,400 miles on it. After reviewing multiple forums I found that other owners had the same issue. I have serious safety concerns about this problem. Specifically, if the headlight seals are unreliable it could result in head on collisions/accidents during bad weather involving precipitation. What hasn't there been a recall issued?

- Greenville, NC, USA

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problem #46

Dec 012015

SRX

  • 60,000 miles
60,000 miles, both the front headlamp unit seals are leaking water causing the front lights to dim and burn out. Numerous complaints on Cadillac.com forum site. The cost is 1200 dollars per unit to repair. They advise not a warranty issue and cadi knew the seals disintegrate causing a very costly repair and a dangerous situation!

- Tallahassee, FL, USA

problem #45

Jan 102016

SRX

  • 67,000 miles

A D V E R T I S E M E N T S

The Srx 2010 was parked out side during a light rain shower. The drivers side headlight accumulated moisture, and when the lights came on automatically it completely stopped working and a warning sign to check headlight appeared on the dash.

- Moca, PR, USA

problem #44

Jan 012014

SRX

  • 45,000 miles
Headlight seal fails causing moisture inside lamp fixtures to build up and eventually cause an electrical short in the vehicle. Moisture in the lamp fixtures also impairs visibility at night and dusk conditions.

- Fort Mill, SC, USA

problem #43

Jan 032016

SRX

  • 93,000 miles
While driving on highway, check left low beam headlight warning. Then check right low beam warning came on. Now both left and right low & high beams are out. There is condensation in the driver side lens. This seems to be a defect in the lens design and there should be a GM recall.

- Suwanee, GA, USA

problem #42

Oct 242015

SRX

  • miles
The low beam headlights suddenly became extremely dim. Bulbs were replaced but it did not fix the issue. Cadillac advised that I would need to spend $3000 to replace both headlights but offered no explanation as to why. There was a service bulletin issued regarding the headlights and the dimness in 2012, but that bulletin had expired. I can no longer drive at night without spending 10% of the cost of the car to replace the headlights.

- West Palm Beach, FL, USA

problem #41

Oct 012015

SRX

  • 60,000 miles

A D V E R T I S E M E N T S

While driving at night in the rain and or fog on the highway all the headlights high and low beam failed due to the out door moisture causing the car to unsafely leave the road way and crash due to unable to see the road way or road side while on the highway, the moisture shorts out the lighting untill they dry out days weeks later.

- Port Orange, FL, USA

problem #40

Nov 282015

SRX

  • 86,000 miles
It had been raining for several days. I received a message on my screen as I was driving to check the passenger side low beam. When I got out of the car the light was completely out on the passenger light. After allowing the vehicle to sit in the garage overnight, the next morning it was obvious that there was moisture inside of the light. The blinker still works but the low and high beam are both out.

- Murphysboro, IL, USA

problem #39

Nov 202015

SRX

  • 42,900 miles
The headlamp on the driver's side filled with condensation and water. The low beam went out. It came back on after a frost. It went out again while I was driving. The next day the high beam and other lights were out. Today, the high beam is working. Because of the faulty headlamp, I received a ticket. Some 2010 Cadillac Srx vehicles have a recall for this problem, others don't. minedoesn't because it is from another factory.

- Monticello, NY, USA

problem #38

Oct 292015

SRX

  • 49,000 miles
Condensation in both headlights have caused bot headlights to go out. First headlight went out while raining at night on a secondary road. About 5 days later after the condensation dried the head light came back on. This time the left headlight went out after a prolonged rain and now the right headlight is out due to condensation in that encasement. I bought the GM major guard warranty and was told this was bumper to bumper coverage, yet am being told by the dealership and GM this is not covered. This is an obvious manufacturing defect which is a a true safety concern. Why is GM not being held accountable for this. This eventually result in an accident.

- Antioch, TN, USA

problem #37

Mar 152015

SRX

  • 98,000 miles
Passenger side front sealed headlamp had a build up of water and shorted out. While driving on the highway.rt. 495 in MA.

- Brockton, MA, USA

problem #36

Oct 272015

SRX

  • 94,000 miles
Both head lights filled up with so much condensation it shorted the bulbs to where they did not work at all....in the rain...late at night!...on the highway with children in the car!! I was unable to see anything and had to use flood lamps on my drive home with my children in the car in the city and on the highway. Looked this up and it is very common for this make and model....this is a huge safety concern. There could have easily been a crash or fatality if I was not comfortable driving in uncomfortable conditions!

- Mesquite, TX, USA

problem #35

Oct 162015

SRX

  • 80,000 miles
I have noticed that it has been a lot of complaints about the headlights on Cadillac Srx and it is very expensive just to replace the part. The light joust goes out if your driving or not and it should be a recall on this before someone has a serious accident.

- Tyler, TX, USA

problem #34

Oct 252015

SRX

  • 30,000 miles
There was a recall on the low beam headlight plug assembly on the 2010 Srx. The faulty plug would cause the lowbeam headlights to not function. The plug would allow for the high beams to work properly but the plug would not allow the halogen lowbeam said to work. David taylor supposedly fixed this problem however a few years later the lowbeam headlights became completely inoperable causing the driver to have zero visibility while using the headlights. The highbeams would work perfectly. I argued with the dealer that it had something to do with the plug however they insisted that the problem was that the light assembly because of faulty manufacturing allowed water to enter the low beam lens and in turn cloud the lens. I insisted otherwise because there was visible condensation in the headlight assembly but none in the low beams. Unfortunately this situation had me over a barrel because the driver had already been risking their life and other drivers lives on the road while being forced to drive with only high beams or without any illumination of the road way at all. I had no choice but to spend 1500 dollars on headlights. Now regardless of the reason whether it was a faulty manufactured plug or a faulty sealed manufactured headlamp assembly the problems it poses are the same. Cadillac has a poorly manufactured headlight assembly and plug assembly that are endangering people's lives. When these low beams become inoperable the driver has zero visibility and are forced to choose between driving with their highbeams on and blinding other drivers or driving without any headlights which could cause death or bodily harm to the driver or any property or persons that the driver cannot see. Cadillac knows they have a problem but are willing to risk people's lives in order to save a few dollars. They have a faulty product that the NHTSA should resolve before there is loss of life

- Guy, TX, USA

problem #33

Oct 252015

SRX

  • 25,000 miles
The rear lift gate electronic control module is a manufactures defect. The sunroof drain apparently is a manufacturers defect and does not function properly. It does not drain and as a result allows water to short out and destroy the electronic control module. The first time this occurred was while the vehicle was under warranty. There was a recall on the drain that should have fixed the problem but it did not. The rear lift gate became inoperable again this time becoming completely inoperable. The Cadillac dealer david taylor blamed the sunroof drain once again would not warranty their past work nor their future attempts to solve the problem saying only that at any time the drain could become clogged again causing the control module to short out and if it was past one year or twelve thousand miles that I would just have to pay another grand to have it fixed again. So basically a recall item a manufacturers defect that is aresponsibility of Cadillac is now a reoccurring problem that is solely the responsibility of the customer to spend a thousand dollars every couple of years for a non weather able item. This is not a motor or transmission or a set of tires this is a design defect that is the responsibility of the manufacturer and therefore the dealer. The rear lift gate is dangerous when operable due to opening and closing improperly erratically and unexpectantly possibly getting an adult child or animals limbs or extremities caught in the lift gate. Also when the lift gate becomes copletely inoperable one might have a limb or extremity caught and not have any means of opening the lift gate manually for when it stops working there is no way to release it. Cadillac is obviously aware of the defective design and manufacture of this unit and are risking consumers safety but just refuse to do anything to resolve the problem. 780000 GM lift gates recalled why not Cadillac

- Guy, TX, USA

problem #32

Aug 052015

SRX

  • 36,000 miles
Left headlamp unit contained severe moisture. Blew out ballast of hid unit at 36000 miles, headlight not usable. Replaced entire headlamp unit for $1525. New unit leaked as well. Entire headlamp unit replaced again. Called GM to assist with obvious faulty manufactured part for financial assistance. GM customer relations played dumb, stating they never heard of the problem. Can't pass state inspection without headlights. This was a hazard and GM should reimburse, and recall.

- Roslyn Heights, NY, USA

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