The contact owns a 2010 Cadillac Srx. The contact stated that moisture was present inside the driver's side head lamp assembly, which caused the headlights to shut off. The vehicle was taken to mark christopher Chevrolet (1231 convention center way, Ontario, ca) where it was diagnosed that the head lamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 22,000. The VIN was unknown.

- Claremont, CA, USA

I live in Maryland owner of a 2010 Cadillac Srx and my headlights have been fogged up with condensation since I purchased this car in 2014 used. I have not received any type of letter pertaining to the headlight issue. Several years back I did write a letter to GM complaining about the problem but it fell upon deaf ears! any suggestions from anyone out there! any and all help would be greatly appreciated. I have been extremely disappointed and frustrated with this whole situation. Why are the lawsuits only being handled state by state as opposed to a nationwide problem with these headlights. We need protection from the giant car manufacturers because they are [xxx] all over us all the time when it comes to fixing a very dangerous situation with this headlight problem. You literally can't see the road in front of you!!!!!!!! GM take responsibility for your major defective product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Millersville, MD, USA

Headlights collect moisture in lens cover and over time the headlights burn out leaving you with a vehicle with no headlights. Approximate repair cost by Cadillac dealership $2500.

- Mint Hill, NC, USA

Headlights have been filled with condensation for over 4 years and dealer says it would not cause any issues, purely a cosmetic issue. Now headlights are malfunctioning, with low beam alternating between working and not working, and can only flash high beams, not keep them on for night driving. The lawsuit chester steele V GM is only limited to California, one of the driest states. With recent below 0F temperatures the condensation has most likely fried the connections from freezing, thawing, and refreezing. GM knows this is a problem, and will not address it except with at least a $2,000 bill to fix it.

- Hackettstown, NJ, USA

Hid headlamps short out due to water intrusion in headlamp and location of ballast that allows water to intrude into ballast and short out. Cannot just replace ballast and projector hid as it will happen again. Costs over $1600 to replace whole hid headlamp assembly. Safety issue and extended warranty that I purchased does not cover. I now see on the internet that this has been an ongoing problem on this model and GM has not done a recall for water intrusion. Poor design as ballast is underneath lamp and service tech says there is no seal between hid and ballast so water instrusion in lamp gets to ballast. This lamp is a complicated shape and probably very hard to make a water sealed lamp.

- Anderson, IN, USA

Visibility at night is so poor that I don't feel comfortable driving this vehicle after dark. It is like the lights are working about 30%. I looked online and noticed there is a pattern with this make and model and the poor visibility/lighting at night. This is a horrible safety issue and a recall needs to be issued. Consumers expect Cadillac to be above the standard and we pay more for that. We should not have these kinds of issues and be expected to pay out of pocket to repair them. A recall should be issued to make these vehicles safe to drive at night.

- Wichita, KS, USA

Brakes are constantly locking up as I drive down the highway. The lights are defected. I've replaced the bulbs numerous times but you still can't see how to drive at night time. Also, something is wrong with the rear suspension.

- Chesterfield, SC, USA

The headlights fill up with moisture. This makes the lights so dim you can't even see the road.

- Saranac, MI, USA

The lights are extremely dim. Very dangerous on the road. I've replaced the fuses for the headlights. I've replaced the entire headlight assembly and still no luck. One done research online and there are numerous people complaining about this issue. Cadillac will not fix it.

- Hughson, CA, USA

Driver side headlight does not work as condensation build up blows out the lamp. This has been replaced two times and is now out the third time. This is a safety issue on this model and Cadillac does not even make a replacement that does the same thing after a short period of time that a new unit has been installed.

- Sugar Land, TX, USA

Head light are moist and very low and I barely can see at night, it's a manufacturer issue and I can't afford to fix it in my own

- Alsip, IL, USA

I sae that in California there was a class action filed against GM for faulty headlights. One of my headlights just went out and I am look for a fix/replacement. I changed the bulb but that did not work

- Dublin, CA, USA

Headlights are very dim due to moisture from a lack of sealing.there also seems to be a lot of others owners having problems with timing chains.

- Joliet, IL, USA

Due to bad seals in headlights and condensation lights are always dim to the point cannot see to drive vehicle at night even after changing bulbs. Cadillac still using faulty headlights with bad seals when replacing.

- Florence, SC, USA

Faulty headlamp that I keep having to replace something on it because it keeps going out and ac will not get cold on level 1,2, or 3. it's giving faulty codes.

- Houston, TX, USA

Condensation in headlights causing visibility issues and interfering with the electrical components for headlights to work properly. This is a major issue and needs to be fixed since I have a bad eyesight and young children in the home.

- Waunakee, WI, USA

The headlights have built up condensation in them which not only makes it very difficult for me to see at night time but also makes it difficult for other drivers to see me.

- Powhatan, VA, USA

The headlights lights are not properly working. They're completely out!!! we can't drive at night unless we use the high beams. My husband and I had a friend replaced the bulbs on the side of the headlights because we thought that they were the issue. The main center lights were still out. We took it to discount auto parts and we were told that the wrong bulbs were used. After we purchased what we thought was the correct bulbs, the worker volunteered to put them in for us. After he was done, the lights still didn't come on. Well, the lights on the side worked but not the main center lights. Anyway, I goggled this to see if anyone else was experiencing the same issue. Omg! so many people are having the same exact issue. A few people went to the Cadillac dealer had the lights fixed and after a few weeks, the lights were out again. Some people tried fixing the issue themselves and after working for a few weeks, lights were out again. Yesterday, I saw two of the same Cadillac Srx and noticed the same thing. The front lights were out and very dim such as ours. This is very dangerous!! people's lives are in danger. We noticed it when my husband had to rush me to the er late last year or earlier this year. It was around 11 pm and the street we had to drive down was completely dark. It was a two way street and we had no choice but to use the head beams when no cars was coming on the other side. We was so frightened when we had to turn them off because how dark it was. There were no street lights until we got close to the hospital. We had date night and stayed at a hotel and the area was around an indian reservation which is very dark. Just thought I would mention our experience and how this issue is putting people's lives in harms way. I suggest that GM and Cadillac fixed this problem that may be due to moisture coming in as stated from other owners.

- Miami, FL, USA

Headlight housing is not sealing properly. Water can penetrate inside assembly and then condensate. This leads to clouded headlights which does not properly illuminate the road. Furthermore, it causes oncoming driver to miscalculate vehicle location and distance. This issue is prevalent throughout this headlight style. Manufacturer should be held responsible.

- Lutz, FL, USA

My wife was 25 miles from home at 10:30 pm and called me stating that neither headlight was working. Both had condensation in the housing. Only alternative was to tow it home or drive with fog lamps on.neither headlight is working, high or low beam. This is totally unacceptable for a vehicle with 60,000 miles. Called Cadillac and was told you are out of warranty, you will pay all costs to fix this problem.

- Centerville, OH, USA