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7.9

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,378 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac SRX fuel system problems

fuel system problem

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2013 Cadillac SRX Owner Comments

problem #7

Sep 022013

SRX

  • 5,000 miles

A D V E R T I S E M E N T S

Since purchased new, this car has been involved in a number of recalls that have/have not been announced. The first incident occured 3 months after purchase--at slow speeds, the vehicle made a noise similar to that of worn brake pads/rotor at slow speeds. Upon my personal inspection, the blue lug nuts were less than hand tight on drivers front and passenger rear--the car was taken to dealership for first oil change and to inspect this defect--they stated that this vehicle was not part of the lug nut recall that was previously issued on other Srx models.I stated concern of the integrity of the wheel studs since they were likely stressed while driving with loose nuts, along with potential uneven tire wear, but the dealership did not agree. 6 months later, a recall was issued for door handles--the fix was removing and milling down parts and placing back on. 6 months later, the car would nearly stall out/have delayed response to acceleration after stopping at a stop sign--this could have cause serious injury if occured while pulling out into traffic (luckily never the case)-- thought this was due to wife letting gas level reach low level before refilling, but found out was electronic issue in the program (recalled and fixed). 2 months later the car does not shift well between rapid acceleration--recieved notification of another computer issue that controls the transmission. (although a card was sent in the mail notifying of this issue, this did not show up on the NHTSA website when searched). A true concern for the safety of my wife and 2 small children--additionally due to the nature of some of these issues, there is concern with the mechanical integrity of this vehcile in the future--stress on wheel studs, drawn out automatic shifting causing stress on the transmission.although many of these items have been "fixed" these corrections do not take into account other damge

- Catlettsburg, KY, USA

problem #6

May 012014

SRX 6-cyl

  • 19,500 miles
Approx 5 second lag in acceleration when departing parking space. Two occasions.

- Destin, FL, USA

problem #5

May 292013

SRX 6-cyl

  • 500 miles
Two problems, 1) the fuel gauge does not accurately reflect the amount of fuel left in the tank and 2) the range reported on the instrument panel does not reflect the amount of fuel remaining. 1) visually the gauge needle does not graphically align with the tic marks showing full, 3/4, 1/2, 1/4 and low level. This makes it very hard to figure out just how much fuel is left in the tank. 2) the "range remaining" indicator tracks faster fuel use as the fuel level decreases. The last quarter tank (as shown on the visual gauge) is used up in less than 50 miles, which doesn't make sense if the full tank reads a full range of 345 miles. The range indicator does not seem to correspond to the level of fuel in the tank. With a low amount of fuel, less than a 1/4 tank, the "range remaining" indicator drops off very rapidly, within less than ten miles of distance traveled at constant speed, from a range of about 50 miles to 0 miles left. Driving on desert roads without many gas stations around, makes for a real guessing game.

- Laguan Hills, CA, USA

problem #4

Dec 022013

SRX 6-cyl

  • 8,500 miles

A D V E R T I S E M E N T S

I purchased my 2013 Srx at the end of March 2013. On more than 4 occasions I have been at a stop. When I press the accelerator the car coasts slightly but does not go. I pull off the accelerator and push the accelerator again. After repeating this process, and several seconds later the vehicle will slowly move. I had it in the dealership in January and they could not find anything wrong. It has happened several times again including twice within the last week and I have scheduled another appointment for next week.

- Powell, OH, USA

problem #3

Aug 222013

SRX

  • 1,150 miles
The first incident was on 08/22/2013 I was at a stoplight about to turn right- I depressed the gas pedal and went forward slightly, but then the vehicle stopped and there was absolutely no acceleration. I had to jam the gas pedal to the floor and even then the vehicle only got up to 20 mph in approximately 100 yards. It took the vehicle approx. 3-5 seconds to respond at all. The vehicle had approx. 1150 miles on it. There were no warning lights that came on in the vehicle. The engine did not rev up or do anything. I was almost rear ended on this occasion. 08/24/2013 I was at a stop light and attempted to go forward and there was a lack of acceleration--I had to jam the gas pedal hard for it to move. It took approx. 3-5 seconds to respond. 09/25/2013 I was at a stop light and attempted to go forward and there was a lack of acceleration--I had to jam the gas pedal hard for it to move. It took approx. 3-5 seconds to respond. 10/17/2013 sitting at a stoplight and attempted to accelerate went forward a few feet and stopped I had to jam the gas pedal to the floor for it to move. It took 3-5 seconds to respond. Approx 2150 miles on car 11/08/2013 I was almost hit in the driver side door. I was crossing an intersection and the car went forward a few feet and stopped in the road. It took 3-5 seconds for the vehicle to respond. Approx 3400 miles on car 12/7/2013 my boyfriend was driving--we were at a stop sign turning out of my neighborhood and there was no power as he depressed the gas pedal 3/4 of the way. It kicked in finally after 3-5 seconds. Approx 4000 miles on the vehicle there have been other instances as well but this is a summary of some of the times this has occurred.

- Maumelle, AR, USA

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problem #2

Nov 282013

SRX 6-cyl

  • 1,521 miles
I had a loss of acceleration occur on thanksgiving day. I was driving down a residential road at about 25mph when I came to the stop sign at the end of the road where I was turning right. I coasted up to the stop sign and looked to the left and it was clear and then proceeded to turn right. I pressed on the gas and it very slowly moved me into the lane and then stopped, it would not move at all. I depressed the gas all the way down and nothing happened. I didn't hear the engine rev as if it was in neutral or anything, it was just like it was dead. I didn't see any indicator lights on the dash but I was more concerned with the fact that I had a car behind me that I was concerned was going to rear end me as he was expecting me to continue moving as I turned into the road. Fortunately there wasn't a car coming from the left as I could have been hit since I as sitting there diabled in the road. After about 4 seconds the car finally responded and took off. I had the gas pedal all the way down so when it finally engaged my tires squealed and I took off. So here are the details: Time of incident was 4:02pm on 11/28/2013 and the car had 1521 miles on the odo and a full tank of gas. The car had been sitting about 4 hrs and I had been driving the car about 1.5 miles when it occurred. The outside temp was 64 degrees. If the car didn't move me forward into the road and it just didn't respond at the stop sign that wouldn't be nearly as bad but it moves you about 5 feet into traffic and then stops responding for about 4 seconds and if there was an on coming car I would have been hit. There have been several reports of this happening on this forums and it is obvious that there is something wrong somewhere in these cars (particularly the 2013). This is clearly a safety issue and Cadillac needs to figure this out before people are hurt or dies due to this malfunction.

- Ruskin, FL, USA

problem #1

Oct 142013

SRX

  • 1,477 miles
When entering the street from my driveway, the transmission failed to engage for four to five seconds. This has happened several times. When I took the vehicle in to galles & davis in albuquerque, they said the problem was due to an electronic acceleration system and that nothing culd be done.

- Albuquerque, NC, USA

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