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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
35 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac XTS seat belts / air bags problems

seat belts / air bags problem

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2013 Cadillac XTS Owner Comments

problem #1

Dec 062012

XTS 6-cyl

  • 35 miles


Passenger side airbag will not activate. She weighs 115 lbs, is 5'1". she sits on 3 inch memory foam cushion for back for eight years, no structure, only foam. In eight years she has used cushion, we have owned 5 cars and have rented over 40 cars and she has never had a problem with the passenger airbag activation. Cadillac says the system is ok. I asked to try on another Xts and it still did not activate. This is a design problem. I understand that some cushions might interfere with the airbag system, but this thin cushion does not. I should say it works in corvettes and worked in the loaner 2013 cts Cadillac. The seat in the Xts is a new design and I believe it is defective. The seat is not flat and requires a much heavier person to activate the airbag. I believe this is unsafe. The safety issue is that many older people, such as would purchase a Cadillac, do use cushions and will either not be aware of or will ignore the fact that the passenger airbag will not work. I returned my Cadillac (and lost $14,000) as I had to choose between my wife or the car. I purchased a Lexus LS460 and the airbag worked perfectly with her cushion.

- Coral Gables, FL, USA

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