This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The dash board is cracking from the corners of the passenger airbag and above the instrument cluster. Hard plastic pieces are falling onto the floor from behind the dash. This is the second dash installed as the first cracked into several parts while it was under warranty. GM no longer offers replacement parts. If the airbags deploy sharp hard plastic will be sprayed upon the occupants.
The dashboard is cracking. There are two major cracks that touch the passenger airbag and four major cracks over the drive side instrument console. Some cracks have been stop-drilled in an effort to keep them from spreading further. I think the cracks touching the airbag could cause shrapnel in an airbag deployment.
The contact owns a 2008 Chevrolet Avalanche. The contact stated that cracks developed on the dashboard. The cracks were on the passenger side of the dashboard near the location of the air bag. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.
Galvanic corrosion between dissimilar metal (aluminum and steel) components in the manufacturer's installed bed cover system is causing the latching mechanisms for the bed cover to disintegrate and cease to function as designed. The bed cover panels can no longer be reliably latched and are subject to breaking free from the vehicle during transit. A bed cover panel that departs the vehicle due to latch failure would be a substantial roadway hazard. There is no way isolate the dissimilar metals to stop the corrosion.
My 2008 Avalanche with 72,000 miles on it, is completely rotting away underneath. I've had to replace many parts, shocks, autoride compressor, fuel pump module, had body rust repaired, have had 3 door handles fall right off.. last 2 mechanics told me that all parts located underneath truck are rotting away and that I need to get rid of truck because it is not worth repairing. I have tried to work with GM but they claim that its normal wear and tear. Paid 30K for truck Dec 2011. Have membership to car wash, and keep it very clean. Undercarriage included. Cant get my service suspension light to shut off, even the dealer cant. This truck should not be rotting away the way it is.. please help.
- Worcester, MA, USA
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At present 3 outside door handles are broken & may be pulled off at any time. These are: Rt front pass., rt rear pass. & left rear pass. Doors. This represents an expense to me of $450 or $500. I, or previous owner, have replaced 3 door handles: Rt front pass., under warranty; left rear 13 July 2010, $124; & driver's door 23 Apr 2013, $155. Local Chevy service dept said reason for this failure is likely because handles are made of plastic, not metal; but they can't repair for free because GM doesn't acknowledge responsibility. I have owned many GM products in my 75 years, but I think this will be my last because quality of their vehicles sucks like an egg-sucking dog and, like the dog, it seems to be endemic.
My 79 year old wife badly cut her finger while opening the door of our vehicle. The door handle of my vehicle is plated in chrome. This chrome is now coming undone, and is razor sharp. Today the last of the 4 door handles broke due to defect on the handles themselves. GM states that these are trim and not considered mechanical (even though they perform a mechanical function) so they aren't recalling them even though this issue is widespread and is a safety issue. If a vehicle is involved in an accident. The passengers inside are unconscious or unable to open the door themselves due to injury, the door handles could break as a firefighter or other person from the outside tries to open them.. this is a lawsuit waiting to happen and GM knows about this problem they are choosing to ignore it. Recall and replace these door handles with ones that can actually open the door before someone gets hurt! I am on high doses of coumadin and if it were my finger I could have bleed to death. Get this recalled please.
Ltz chrome door handles broke on both passenger side doors due to defect on the handles themselves. GM states that these are trim and not considered mechanical (even though they perform a mechanical function) so they aren't recalling them even though this issue is widespread and is a safety issue. In the event a vehicle is involved in an accident and the passengers inside are unconscious or unable to open the door themselves due to injury - this poses a problem if the door handles break as a firefighter or other person from the outside tries to open them. They seriously break that easy - two in the same week. This is a lawsuit waiting to happen and GM knows about this problem they are choosing to ignore it. Recall and replace these door handles with ones that can actually open the door before someone gets hurt!
Presently three of my 2008 Chevy Avalanche ltz door handles have broken off. I have no kids and no excessive usage of the back two doors but they broke the worse. The GMC repair shop explained that most of these door handles brake off in the winter. Therefore, I'd say this is a known defect. When you pay almost 50K for a new truck and within 4 years you are driving a vehicle with only one door handle that is pathetic. I will never buy another GMC Chevy and I will never recommend a Chevy Avalanche. There are multiple other defects with this truck as well. This is not a quality made vehicle.
The contact owns a 2008 Chevrolet Avalanche. The contact stated that the chrome on the interior passenger and driver side door handles were deteriorating. The vehicle was taken to the dealer who did not provide an explanation for the failure. The manufacturer was not made aware of the problem. The vehicle was not repaired. The failure mileage was 30,000 and the current mileage was 37,000. Consumer cancelled complaint 04/13/2012
Electronic door locks have failed on three of the 4 doors on this car. The neither the key fob or the door mounted locking switch will toggle them between locked and unlocked position. You can hear the actuator trying to work but their is something wrong with the linkage preventing this. This is a major in convenience, as well as a potential safety hazard.
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- Aquilla, TX, USA