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10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
16,676 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Chevrolet Cruze brakes problems

brakes problem

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2012 Chevrolet Cruze Owner Comments (Page 1 of 2)

problem #37

Apr 262014

Cruze

  • 33,291 miles

A D V E R T I S E M E N T S

As I was backing out of parking spot the brake pedal went to the floor increasing the time and distance to come to a complete stop.vehicle was towed to dealership where they determined it was a faulty brake microswitch (GM part # 13460776)that was already replaced under GM recall #12213 on March 20,2014.the dealership replaced the switch again and claim the brakes were now "working as designed".

- Lebanon, OH, USA

problem #36

May 082013

Cruze

  • 15,000 miles
TL - the contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 15 mph, the driver attempted to engaged the brake but it failed to slow down the vehicle causing the driver to crash into a concrete mailbox. A police report was filed. The driver sustained extensive injuries and as a result, she needs surgery to the lower and upper back, arm and neck. The vehicle was destroyed. The vehicle was taken to the dealer. The technician was unable to diagnosed the failure. The manufacturer was made aware of the problem. The VIN was not available. The failure and current mileage was 15,000.

- Crossville, TN, USA

problem #35

Oct 012013

Cruze

  • miles
Received a recall in October 2013 (recall 12213). Parts are still not available as of March 2014.

- Holt, MI, USA

problem #34

Oct 152013

Cruze

  • 40,000 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Chevrolet Cruze. The contact stated that NHTSA campaign number: 13V360000 (service brakes, hydraulic) had surpassed a reasonable time for repair. The manufacturer was contacted and stated that the part was not available for repair. The contact stated that additional force had to be applied to the brakes in order to stop the vehicle. The vehicle was not repaired. The approximate failure mileage was 40,000.

- West Frankfort, IL, USA

problem #33

Jul 282013

Cruze 4-cyl

  • 10,000 miles
Driver was traveling approx. 15-20 mph when traffic stopped in front of her. Driver was at a safe distance behind the vehicle in front of her. However, after applying the brakes the car did not stop and hit the vehicle in front of her. The driver could not figure out why the crash happened as she applied the brakes and the car felt like it wouldn't stop. Not only did the vehicle not stop but it also had extensive front end damage without any airbag deployment. Both issues are very concerning to the driver. The vehicle has since been repaired but still feels like the brakes are not functioning like they should.

- Baltimore, MD, USA

problem #32

Aug 082013

Cruze 4-cyl

  • 8,000 miles
Upon backing down driveway, it was evident that brake booster pump pressure was lost. It took an extraordinary amount of physical effort to push the brake pedal adequately enough to get vehicle to stop. Upon switching from reverse to drive, pedal pressure immediately returned to normal. We have not been notified that our 2012 Chevrolet Cruze eco is included in recent brake recall.

- Leland, NC, USA

problem #31

Oct 122013

Cruze

  • 32,000 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving approximately 30 mph, the brakes were applied and the vehicle failed to stop or decelerate without warning. The contact crashed into another vehicle. A police report was filed. There were no injuries reported. The vehicle was taken to a private mechanic where the contact was awiting diagnosis of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 32,000. The VIN was not available.

- Waipahu, HI, USA

problem #30

Oct 112012

Cruze 4-cyl

  • 10,000 miles
The contact owns a 2012 Chevrolet Cruze. The contact stated that while reversing from a driveway, the brakes failed to respond without warning. The contact stated that additional force was applied to the brake pedal in order to stop the vehicle. The failure recurred intermittently. The vehicle was taken to a dealer twice however, the failure was unable to be duplicated. The manufacturer was notified of the failure, who informed the contact that the vehicle was not included in NHTSA campaign id number: 13V360000 (service brakes, hydraulic). The vehicle was not repaired. The approximate failure mileage was 10,000 and the current mileage was 25,000. Updated 11/13/13

- Lake Arthur, LA, USA

problem #29

Aug 212013

Cruze 4-cyl

  • 4,000 miles
While pulling into parking space crawling into position the brakes failed and the car vibrated and lunged forward crashing into a brick wall. The brake pedal went all the way to the floor the car then began to vibrate then accelerate forward hitting brick wall. I believe that the turbo charge engaged because of the vacuum boost failed causing the turbo to engage. Filed complaint with GM no luck said it was driver error. Needless to say we are repairing the car then trading in. I have contacted local media can't seem to get any help. We have been loyal Chevy owners for over 20years never again. I think the public needs to be warned before someone gets killed. If someone was walking across the front of the car they would have died.

- Bolivar, OH, USA

problem #28

Sep 032013

Cruze

  • 18,000 miles
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 10 mph and applying the brakes, the vehicle failed to stop or decelerate. The contact had to utilize the emergency to stop the vehicle. The vehicle was towed to a dealer for diagnosis and an unknown part was replaced. Two days later the failure recurred. The vehicle was towed to a dealer and the same part was replaced again. The manufacturer was notified of the failure. The failure and current mileage was 18,000.

- North Las Vegas, NV, USA

problem #27

Jun 132013

Cruze

  • 1,800 miles

A D V E R T I S E M E N T S

On or about June 13, 2013, I was parking my car in my space at the apartment complex I live in. I pushed on the brakes and the car went up and over the grass and into the support structure that holds up the awning at our clubhouse. The mileage listed is approximate, as I currently don't have the paperwork from howe collision at hand. I have a $500 deductible with my insurer, aaa Michigan. There was no police report taken. The damage to my vehicle was repaired by howe collision in Plymouth. I picked up my car on June 24, 2013. The car has a 1.8L ecotec with DOHC 4-cylinder engine. It also has a 6-speed automatic transmission. It has stabilitrak-stability control, with traction control. The brakes are 4-wheel anti-lock, front disks, rear drums. My vehicle was manufactured in lordstown, Ohio. I read an article in the jackson citizen regarding a defect in the brake assist function that had been linked to 27 accidents. GM announced the Friday before that it was aware of the 27 crashes, but stated there were no injuries. The cars involved are 2011-2012 1.4L engines that were built in lordstown. GM said for owners to take their car to the dealer where it was purchased, (mine is a lease), for repair of the broken part. My dealer, [xxx] in Plymouth said they didn't know anything about it. My niece, whose email I am using, called and spoke to the service department. The service department said they had no official notice from GM and that not all 2011 and 2012 Cruze's were involved in the recall. He also told her that I would get a notification in the mail, which to date, I have not gotten. If you need any other information you can call me at the number listed or email my niece, [xxx], at the email listed below. Thank you for your time. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Plymouth, MI, USA

problem #26

Feb 052013

Cruze 4-cyl

  • miles
I been having trouble with my brakes 6 mths into having the car. I notice it makes a lot of noise and now when I let up on them, it makes the front of my car pop up.

- Indianapolis, IN, USA

problem #25

Mar 052013

Cruze 4-cyl

  • 15,000 miles
Brakes have been making noise only 1 year after purchase. Car doesn't have significant mileage for this type of problem.

- Jacksonville, FL, USA

problem #24

Jun 282013

Cruze

  • 50,000 miles
The contact owns 2012 Chevrolet Cruze. The contact stated that while reversing from a drive way, the brakes failed to respond. The vehicle was taken to the dealer for diagnosis where it was stated that the brake booster needed to be replaced. The vehicle was repaired and the manufacturer was notified. The VIN was not available. The approximate failure mileage was 50,000.

- New Lebanon, OH, USA

problem #23

Jun 052013

Cruze

  • 51,000 miles
The contact owns a 2012 Chevrolet Cruze. The contact stated that while reversing out of residential garage, she attempted to engage the brakes but they did not respond. The vehicle was taken to the dealer however, the technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 51,000 and the current mileage was 57,000.

- New Lebanon, OH, USA

problem #22

Aug 282013

Cruze 4-cyl

  • 21,198 miles
I backed out of a parking space, applied the brakes and the pedal was extremely firm with no brakes at all, then I pumped the brakes, pedal slowly goes to the floor, another pump and braking is working again. This has happened several times, but now happening with more frequency. It also has happened on multiple times while backing out of garage onto a flat surface. Brakes correct themselves after incident. I picked up my grand-daughters from day care, and was exiting the parking lot on an incline driveway and when I applied the brakes, I had to push with all my strength to get the car to stop. Brakes pedal was extremely firm. I almost hit a pedestrian on the sidewalk. Appointment with my local dealership tomorrow to examine car. I cannot identify exact situation when this issue occurs. Very nervous about having granddaughter in my car and just driving it in general, if the brakes don't work properly.

- Madison, WI, USA

problem #21

Aug 222013

Cruze

  • 41,538 miles
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving in reverse at approximately 2 mph, the brake pedal was depressed but was unresponsive. The emergency brake was utilized and additional force was applied to the brake pedal in order to stop the vehicle. The failure recurred intermittently. The vehicle was taken to an authorized dealer, who informed the contact that the vehicle was not included in NHTSA campaign id number: 13V360000 (service brakes, hydraulic). The vehicle was not repaired. The manufacturer was not notified of the defect. The approximate failure mileage was 41,538.

- Winston Salem, NC, USA

problem #20

Jul 192013

Cruze 4-cyl

  • 26,000 miles
Our brakes goes very hard at times and you have to push hard as you can to get the car to stop. Took the car to my lacal dealership they test drove my car and said it was just fine and sent me on my way. I called GM and they said a dealer already looked at my car and told me the same thing. One week later a national recall on all 2011-2012 Chevy Cruze was issued for brake problems I spoke to the survive manager who said he would contact me when he knew about the recall, it's been two weeks without any calls from him. It was a new employee who test drove our car and now we feel unsafe driving it now.

- Forney, TX, USA

problem #19

Aug 122013

Cruze

  • 8,800 miles
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 30 mph, she applied the brakes and the vehicle began to skid, crashing into the rear of another vehicle. The vehicle was destroyed. The contact was not injured and a police report was not filed. The manufacturer was notified of the failure. The failure and current mileage was 8,800.

- Stottsville, KY, USA

problem #18

Jul 112012

Cruze 4-cyl

  • 5,000 miles
Front brakes vibrate and over heat when applied at over 35mph. Also when brakes are applied suddenly vibration it felt. Dealer could not duplicate problem the first time but after two more visit front brake pads were replace. Then again after several complaints and still the same problem same dealer replaced brake pads and rotors. Still to this date brakes feel the same and dealer or GM will not acknowledge that vehicle has a problem. Im concern for me and my families safety and im between a rock and a sword cause is the vehicle I use as a daily driver.

- Vineland, NJ, USA

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