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really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
25,172 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Chevrolet Cruze steering problems

steering problem

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2013 Chevrolet Cruze Owner Comments (Page 1 of 2)

problem #38

May 212016


  • 75,687 miles


Lately I've been noticing the touch screen radio to flicker and completely lose power. I figure it was just a glitch with the all the technology that this car has. Well, the service antitheft deterrent system continues to come on, but goes away. Car is fine. Last Saturday my car wouldn't start until the 3rd try. The car completely shut off, absolutely no power, key wouldn't come out of the ignition. After 15 minutes it started, the radio flicker. On my way to work, the radio kept cutting out then as I was slowing down to turn, my steering and brakes gave out, nearly causing a huge collision! this seems to be a very common thing with the 2013 Cruze lt. Chevy needs to do something! I do not feel safe in this car anymore! no one seems to know the problem" it's life or death here, I travel a lot for work and get on busy highways. How many injuries or deaths do you need to correct this major problem"

- Hagerstown, MD, USA

problem #37

Mar 012016


  • 30,000 miles
2013 Chevrolet Cruze electrical hazard which happens mostly during the rain or wet roads occasionally while dry. Main problem radio power and dash power cut in and out and or fluctuate while driving and or applying brakes. The electronic power steering will, most of the time, cut in and out also while turning turning key off and on again while stationary may for a short time fix this problem however it is not a perm any soulution only temporary and my also result in a total no power/ no start condition for the vehical possible cause is leak in the car or shield is not properly protection electronics/wiring on the vehical

- New Caney, TX, USA

problem #36

Feb 192016


  • 41,260 miles
Steering locked up while driving down road. Causing an accident. While driving at about 35mph. Steering wheel locked up on me and I could not turn at a curve causing me to slam on brakes and slid off of a dirt road into a ditch and tree lined area. Do have police report as well.

- Macclenny, FL, USA

problem #35

Mar 062016


  • 65,000 miles


I was turning when the information center went blank and the service power steering light came on. It became very difficult to steer the car. I pulled over, turned the car off, looked unset the hood. When I restarted it was fine. Sporadically over the past several months the info center would blip out and the service stabilitrak light would come on. The dealer could never replicate the issue. It never involved the steering until now.

- Littleton, CO, USA

problem #34

Dec 242015


  • 36,200 miles
The computer system goes on and off at random, which causes malfunctions in other areas, particularly the power steering and security system. My power steering has gone out multiples times, causing near accidents. The security system also locked up due to the computer, and it took 15 minutes to get it started in the Arizona heat. The power steering issue is incredibly dangerous.

- Phoenix, AZ, USA

problem #33

Mar 082014


  • 12,000 miles
The contact owns a 2013 Chevrolet Cruze. While driving approximately 75 mph, the steering wheel seized and the vehicle stalled without warning. The vehicle was taken to a dealer, but the failure was unable to be determined. The contact stated that the failure recurred several times. The vehicle was taken to the dealer to be serviced under a safety recall related to the electrical system and the technician stated that the water pump was leaking and needed to be replaced. The vehicle was repaired. The technician also informed the contact that the water pump housing was cracked and needed to be replaced, but was not repaired. When the heater was activated, an odor of antifreeze and fuel emitted inside the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 12,000.

- Colorado City, TX, USA

problem #32

Jul 312015


  • 28,098 miles


I had an issue starting the car a week after purchasing it in February. Random warning lights would turn on and off. I read through the owners manual and it said it may be a security issue if the key isn't clean. I cleaned the key it seemed to have fixed the problem but after a few months it came back briefly and I'd clean the key and it would be fine. On the morning of July 30th the car grinded the gears and then had trouble starting as if the battery were dead. The key was clean. After a couple tries it started. Later that day the power steering alert came on and the engine bogged down and I lost control of the vehicle for a brief moment. The light went back off and it worked fine for the rest of the day. The next day after running fine all day while on an exit ramp of a highway multiple alerts began going off and all the warning lights came on and a moment later the car stalled. It would not even crank to restart. The rear caution lights would not work unless the key was turned. The radio and dash work and light up but the power windows wouldn't operate.

- Akron , OH, USA

problem #31

Jul 182015


  • 36,900 miles
For about 5 miles the warning for power steering was on I would like to report this as others are asking for a recall on this at the time I did not have a problem driving but I am concerned if this happens again the traction light was on at the same time

- West Coxsackie, NY, USA

problem #30

Jun 032015


  • 12,000 miles
My daughters Chevy cruise power steering light came on and it became difficult for it to steer. She turned it off and it worked fine. She made appointment at day Chevrolet in monroeville and they could not find a problem. Also, they said that they had never heard of such a problem. After she left it happened again. We googled the problem and found it has happened a lot of times what should we do? I don't want my daughter in an accident and injured or killedto

- Pittsburgh, PA, USA

problem #29

May 292015


  • 39,592 miles
The contact owns a 2013 Chevrolet Cruze. While driving approximately 50 mph, the engine stalled and the steering wheel seized. The vehicle was able to restart after multiple attempts. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 39,592.

- Jacksonville, FL, USA

problem #28

Apr 172015


  • 51,699 miles


The contact owns a 2013 Chevrolet Cruze. While driving at 25 mph, the steering wheel seized. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 51,699.

- Washington, DC, USA

problem #27

Mar 312015


  • 21,000 miles
The contact owns a 2013 Chevrolet Cruze. While driving approximately 2 mph and trying to make a U-turn, the power steering seized and the vehicle came to stop. All the warning lamps illuminated. The failure recurred several times. The vehicle was taken to the dealer. The technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 21,000.

- Old Town, FL, USA

problem #26

Apr 072014


  • 15,000 miles
There are times when the car will shut off while I am driving. The radio goes off and on, and the warning of check stability trac, I have video of this happening. I have taken it in many times and have been told that they cannot do anything about it because they can replicate what I am speaking about. This has happened on many occasions.

- Tolleson, AZ, USA

problem #25

Oct 202014


  • 24,140 miles
On June 28, 2014, I brought my Chevy Cruze to the dealership for a safety recall inspection (N140079) to inspect the front axle right half shaft. I was told my vehicle did not have a faulty axle and no further action was required. Then on October 20, 2014, as I was exiting a highway off ramp and merging on to a main road (at approximately 10 mph) the vehicle stopped moving forward. The car was towed to the same dealership that performed the safety inspection on June 28th. The dealership stated the cv axle was broken and the sway bar link was broken in half. The dealership admitted that this was the same part that was inspected and involved in the recall. The dealership stated that the technician who inspected the axle on June 28th made a mistake. The dealership apologized and assured me that they would call in all other applicable customers to have their axles re-inspected.

- Dracut, MA, USA

problem #24

Oct 172014


  • 36,000 miles
I was on my way home from work yesterday and when I went to make a right turn, the screen went out again....which is fine. We can all live without audio and a fancy screen in our cars, but as soon as the screen went out the power steering and stabilitrak lights both came on and my power steering completely went out in my car while I was turning. I almost hit a concrete wall and the cars that were waiting for their turn to go in the oncoming traffic lanes. It was bad enough that I had that issue but of course, there's more. We live on an army base - fort sill, in Oklahoma - we have to stop at the gate to get on base and show our ids to get home. I stopped at the gate and talked with the guard for a minute, showed my id and went on with my business.. I started to drive away and my car went crazy again. I lost all power steering again and all of my lights flickered on and off for three minutes, inside lights and outside too. The car started jerking like it was trying to cut off, it finally stopped and I made it home but I refuse to drive this car again. 

- Fort Sill, OK, USA

problem #23

Sep 112014


  • 36,809 miles
Now just purchased the 2013 Chevy Cruze second day everything shut down on me took it back and asked for a replacement car because something was wrong with that on explained and video tape it all but they sutton Ford told me the car was just updating and its normal. I plead with them and they said no. A week later it kept shutting off I took it back again samething 3 weeks all electrical shut off while drivin on expressway car shut down while driving could have been killed took car back 10/8 they said to bring it back on Monday which it caused it to be passed 30 day no replacement car and now warranty expired they want me to pay.they has the car now just purchased 9/10. Lights come on brakelight service stabilititrak comes on the car shuts down while driving do not want this car life threatening for me and kids. Also having problems with steering took it back second day of purchased claimed they fixed it but happening again.

- Calumet City, IL, USA

problem #22

Sep 262013


  • 20,000 miles
The contact owns a 2013 Chevrolet Cruze. The contact stated that the steering wheel seized and excessive force was used to maneuver the vehicle. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 20,000.

- Logan, WV, USA

problem #21

Aug 012014

Cruze 4-cyl

  • 34,000 miles
I bought my 2013 Cruze ltz about three months ago and I was sure that it was the perfect car, now, I'm fully aware that I was wrong.. I got in my car to leave for work on August 1, 2014 and when I started my car, the on dash maintenance reminders all went crazy telling me to "service power steering" and "service stabilitrak".. I knew this couldn't be right so I turned off the engine and restarted the car, the screen went crazy again with the service notifications. I didn't have time to have it checked out before work so I went ahead with my day, I got all the way to the interstate (which is about a mile and a half from my driveway) and noticed the steering was getting stiff so I pulled over and restarted the car again and the lights didn't come back on so I, again, went on about my day... issue number two-- about three days later, and every day since, my on dash touch screen goes completely black, which wouldn't bother me so bad if it didn't make all of the "service" lights come back on. I don't "need" a touch screen but it would be really nice if I didn't feel like I was driving a ticking time bomb every day since the vehicle clearly has wiring issues. Now, if I touch the brakes or roll down a window, the screen goes completely black, the dash lighting flickers and the service lights come on. I've been searching forums for almost a month and it seems that numerous people are having these issues, not only myself. I'm so disappointed with my purchase, its almost unreal.. the perfect car, in the perfect color with more recalls (and other issues that haven't been recalled) than I even know how to deal with it. Never again will I buy a Chevrolet vehicle. It is out of control to not be able to feel safe in a vehicle that you've worked extremely hard to get.

- Fort Sill, OK, USA

problem #20

Jun 032014

Cruze 4-cyl

  • 22,000 miles
Over 30 days ago I received a recall notice for my car. The car was taken to the Chevy garage to be fixed but the parts were not available. I drove this car for 30 days with a bad axle and the garage knew this. I was stopped at a red light at a busy intersection and when the light turned green I proceeded to go but my car only drifted through the intersection. It sounded like the entire front end fell out from under the car. I had my 6 month old granddaughter with me while I was going to pick up my 6 year old granddaughter from school. We sat right in the middle of the intersection while people drove by swearing and signing to me until 3 kind gentlemen pushed me out of the way. The Chevy garage came and picked me and my car up but they have had my car for 3 weeks now because parts are unavailable and they don't know when they will receive them.

- Rockton, PA, USA

problem #19

Apr 252014

Cruze 4-cyl

  • 5,000 miles
The driver was traveling on a two lane highway in baldwin county, Alabama, when she approached a right hand curve (which the driver was fully aware of). Driver applied brakes so as to slow down to negotiate this curve, but when the driver applied the brakes, they did not respond. Additionally, the vehicle appeared to lose power steering function. It appeared that the vehicle lost power, similar in nature to the most recent ignition defects on other GM vehicles. Due to loss of braking ability, the vehicle went straight off roadway and crashed causing significant personal injury to the driver. Further, the airbag did not deploy. We contacted GM, and agreed to allow GM representatives investigate the incident by downloading the esis information, with the agreement that GM would provide the owner with the results of said investigation in a readily understandable format. After downloading the information, GM denied any liability for the incident, and refused to provide the owner with the results of its investigation in a format that was readily understandable. The vehicle was recently purchased new, and had no prior issues.

- Mobile, AL, USA

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