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really awful
Crashes / Fires:
20 / 1
Injuries / Deaths:
19 / 0
Average Mileage:
13,824 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Chevrolet Cruze seat belts / air bags problems

seat belts / air bags problem

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2014 Chevrolet Cruze Owner Comments (Page 1 of 2)

problem #28

Aug 032016


  • 56,000 miles


Takata inflators, car crashed for unknown reasons, injured 3 children, outside the car, and not one airbag deployed.

- Hermiston, OR, USA

problem #27

Jul 172016


  • 30 miles
Had I head on crash and the air ages did not deploy at all ?? I have necklace and back pain was in the hospital for 19 hours. And need to get my basic fixed I hit my head as well. But if the air bags worked I think that it would not have been as bad.I was moving about 35 mph and he was about 4O to 45 mph and he turn into me.

- Shillington, PA, USA

problem #26

May 192016


  • 24,000 miles
Local Chevy service center told me this morning that there are no current recalls on our car, however the automated phones at central customer service said there was an open issue and to call back during normal business hours. This was a cincinnati city intersection accident both cars in motion at 20-30 mph traveling at 90 degrees to each other. Our 2014 silver Chevy Cruze was struck on driver's side left front quarter panel (engine compartment) hard enough to snap the left front axel and spin the car around. Waiting to hear from insurance adjustor whether our car is totaled. Zero airbags deployed in our Chevy Cruze! son who was driving has bruises to both knees, left shoulder, and a knot on the left side of his head. The other Chevy Cruze had front end damage and all airbags deployed.

- Cincinnati, OH, USA

problem #25

Nov 182015


  • 48,000 miles


The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at approximately 55 mph, another vehicle crashed head on to the vehicle. The air bags did not deploy. A police report was filed. The contact sustained a sprained left wrist, sprained finger, a fractured left collar bone and sprained right ankle injuries that required medical attention. The driver in the other vehicle sustained a fractured skull, fractured jaw, fractured collar bone, fractured ribs and punctured lung injuries that required medical attention. The vehicle was towed to a impound lot. The contact was unaware if the vehicle was destroyed. The manufacturer was notified of the failure. The approximate failure mileage was 48,000. Updated 04/29/16

- Newton Falls, OH, USA

problem #24

Dec 022015


  • 5,700 miles
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at 50 mph, the vehicle skidded on ice and crashed into a utility pole, a cable box and a flag pole. The air bags failed to deploy. A police report was filed and there were no injuries sustained. The vehicle was towed and deemed destroyed. The approximate failure mileage was 5,700.

- Lakeview, OH, USA

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problem #23

Oct 102015


  • 49,000 miles
Daughter was involved in an accident on highway. Vehicle in front of her used no turn signal or brakes. Daughter ran into the back. Damage to Cruze was minimal but airbag did not deflate. Only message center stating that airbag needs to be services as soon as possible. Airbag warning. Driver seat belt also jammed and will not unhook after accident.

- Midville, GA, USA

problem #22

Sep 232015


  • 9,500 miles


The contact owned a 2014 Chevrolet Cruze. The contact stated that while driving at 70 mph, a truck crashed into the driver side of the contact's vehicle. The air bags did not deploy. A police report was filed. The contact was taken to the hospital andsustained injuries to the head, left side rib, shoulder, elbow and left arm. The truck driver had not sustained any injuries. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 9,500.

- Mckees Rocks, PA, USA

problem #21

Oct 012014


  • 500 miles
Airbags front and side failed to deploy in a T-bone type crash approx traveling 40 mph, causing 12K worth of damage to the vehicle, the front wheel fell off and broke the front tie rod & axel, and no airbags deployed.

- Oxford, PA, USA

problem #20

Aug 272015


  • 29,000 miles
Our 2014 Chevrolet Cruze was hit by a car that was travelling around 40 mph and crashed straight into the drivers side door without braking. Both cars were totaled as a result of the crash but none of the Cruze's airbags deployed (front or side). As a result the passenger was slammed into and partially out of the passenger window.

- West Roxbury, MA, USA

problem #19

Aug 092015


  • miles
At 55mph I felt that I had plenty of time to stop in a hurry. I applied firm pressure on the breaks and the breaks locked up. The car began to go into a skidding motion and I had absolutely no control over the steering wheel to move out of the way, I could have avoided this collision if I turned to the right, but because I had no steering ability I rear-ended them from my skid. The ABS braking system, it is suppose to help me by pumping the brakes for me, but it didn't. I sustained a broken leg when the air bag deployed at my leg. On other occasions, I had also experienced the loss of power while would hesitate and then power and thought there was something wrong with the transmission. Brought it in for that and they said there was nothing wrong with

- Monmouth , OR, USA

problem #18

Jul 182015


  • 17,000 miles


I was stopped in a construction zone a vehicle crashed into the back of my car at a high rate of speed not one of the 6 or eight airbags deployed have photos my face and nose hit steering wheel swollen very bad still nose swollen left arm injuried have to have mri to determine still hurts very painful. I am not understanding why not one airbag came out my trunk was pushed into my back seat back window shattered no airbag deployed

- Lynwood, IL, USA

problem #17

Jul 032015


  • 25,000 miles
Driving down a road on the Friday morning. When a deer popped up in front of me. I hit the deer on cruise control going 70 mph; but was hard braking to avoid the deer. The vehicle clipped the deer on the front left side of the car by the hood. The airbags did not deploy, meaning it wasn't even a big impact. So I pulled over to call authorities when the car began to smoke. Shortly after, estimated two minutes, the vehicle caught fire. The fire begin on the front left side of where the battery was located. It completely burned down the car. Not sure how hitting a deer, would not set off the air bags and also start a fire. Luckily I was able to make it out with no injuries.

- Snyder , TX, USA

problem #16

May 092015


  • 11,594 miles
The contact owns a 2014 Chevrolet Cruze. While driving 65 mph and attempting to avoid crashing into a deer, the brakes were repeatedly engaged and the horn was activated. The vehicle failed to stop and crashed. The air bag deployed, but did not inflate. The contact sustained two injured fingers and two fractured bones in the right arm, which required medical attention. A police report was filed. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 11,594.

- Hillsburg, IA, USA

problem #15

Apr 122015


  • 10,000 miles
The contact owns a 2014 Chevrolet Cruze. While driving at 55 mph, the engine stalled and both of the headlights became inoperable. The contact crashed the vehicle into a side railing. The contact stated that the signal indicators were inoperable. The air bags failed to deploy. A police report was not filed and no injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.

- Stafford , TX, USA

problem #14

Mar 262015

Cruze 4-cyl

  • miles
I was driving East on the road. The car in front of me suddenly stopped and I was unable to stop before hitting them. I do feel I was following at a safe distance but for some reason the car did not slow down or stop as I feel it should have. The front end of the car crumpled though the air bags never deployed and the onstar crash response never activated. There was also very minimal, if any, damage to the car in front of me (possibly dented the bumper). On a side note, I have owned this car for 2 months now and have only been able to drive it for approximately 17 days because I have to keep taking it back to the shop to be worked on for malfunctions in other systems of the brand new car. I am concerned that there may have been a malfunction with the brakes system or airbags as well.

- Falling Waters, WV, USA

problem #13

Feb 182015


  • 18,200 miles
The contact owns a 2014 Chevrolet Cruze. While driving 17 mph, the vehicle slid on the icy road. The contact lost control and crashed into another parked vehicle. The air bags failed to deploy. The vehicle was not diagnosed or repaired. A police report was filed and no injuries were sustained. The manufacturer was not made aware of the failure. The failure mileage was 18,200.

- Green Mountain, NC, USA

problem #12

Jan 282015


  • 24,823 miles
Airbag sensor will not turn off.

- Canastota, NY, USA

problem #11

Dec 302014

Cruze 4-cyl

  • 3,000 miles
Driver's door was demolished and side curtain airbag didn't deploy.

- Fenton, MI, USA

problem #10

Nov 042014

Cruze 4-cyl

  • 8,209 miles
My 2014 Chevy Cruze eco was hit in the right rear of my vehicle by a 2015 Chrysler that was going approximately 40-45mph. My vehicle was going around 20mph. Once hit in the rear I was flung forward and to the left, causing me to hit my head on the left A-pillar and momentarily blacking out and then went forward more just stopping before hitting my head on the steering wheel. Then I hit the vehicle in front of me. No airbags were deployed, not a single one. The onstar system said they detected an airbag deployment but nothing externally deployed in vehicle. I believe that if airbags actually deployed it could have lessened or stopped my concussion I received from my accident.

- Waterford, MI, USA

problem #9

Jun 022014

Cruze 4-cyl

  • miles
I have been trying to get my air bag recall taken care of since June. Keep getting the run around at fairway Chevrolet that the part is not ready and I will get a notice when to bring vehicle in for repairs. Even received an important email that this needs to be taken care of asap....meanwhile not able to use the vehicle as much as I want due to the air bag danger. You would think I would get a loaner until my car is fully fixed and safe to drive. Vehicle is a year old this month and 3300 miles as we are not using the vehicle very much. Just do not know what to do!

- Las Vegas, NV, USA

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