10.0

really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
7 / 0
Average Mileage:
17,288 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Chevrolet Cruze steering problems

steering problem

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2014 Chevrolet Cruze Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #8

Aug 162014

Cruze 4-cyl

  • 6,800 miles

A D V E R T I S E M E N T S

I parallel parked my car on a hillside street with the front wheels angled to touch the concrete curb per the city's hillside parking rules. I removed the key and locked the doors. When I returned to drive home after the car was safely parked for about 1 hour ( time was about 6:30 pm--still daylight) I could not turn the ignition key to unlock the electric steering lock. None of the electrical accessories worked because the steering wheel was locked. I couldn't open the electric windows, so I was sweating with all the windows closed. I was able to call onstar with my cell phone for help and they confirmed that my battery was fully charged and they had me try my other ignition key and to repeatedly turn/rock the steering wheel forcefully to unlock it with the key in the ignition. After nothing worked, the onstar service person said he would call a tow truck for service. After we hung up, and I was waiting, I tried the ignition key again, and the key turned and unlocked the electric steering lock. I could start the car to drive again.I called onstar back to cancel the tow service call. I took the car to my Chevrolet dealer 3 days later for a routine maintenance appointment I had made 3 weeks before. Nothing they could do, except advise me not to angle the front wheel when I parked & locked the car. This does not seem like a safe way to design an steering ignition lock. It took me over 45 minutes to finally unlock the steering wheel & start the car.

- Lomita, CA, USA

problem #7

Aug 132014

Cruze 4-cyl

  • 5,643 miles
While driving in straight line on highway the steering locked or hit a dead spot while trying to make a minor correction to stay within my lane. I felt a slight resistance though the wheel to my steering correction and then the resistance wall would break and the car would rapidly jerked to the direction of the input. Felt almost like a notch in a ratchet. This problem would replicate the opposite direction to correct for the initial over steer input caused from previous dead spot. Car would wonder in lane chasing steering inputs and distracting the driver due to full attention needing to be used to steer the car with out drifting. Problem made me feel unsafe and I had no steering feel with the car. Makes driving in windy conditions difficult and scary. I also experienced this identical problem on a rental Cruze.

- Westfield, IN, USA

problem #6

Sep 012013

Cruze 4-cyl

  • 300 miles
No matter what my speed, my steering wheel sticks when I go to make minor steering corrections and overcompensates when it comes loose, resulting in the car turning more than wanted.

- Conway, NH, USA

problem #5

Apr 242014

Cruze 4-cyl Diesel

  • 5,500 miles

A D V E R T I S E M E N T S

I have 5500 miles on my 2014 Cruze diesel and recently I have noticed a disturbing problem with the steering at highway speeds. There seems to be a "dead" spot in the center of the steering range. It is particularly noticeable when I make a lane change at 65 - 70 mph in traffic. The steering is not tight and precise... it sort of feels sloppy like a high mileage car that has some free play in the steering wheel. It is scary. I have heard that the Chevy Cruze had problems like this in 2012 and earlier. I assumed that they had corrected the problem. I guess they haven't.

- Auburn, MA, USA

problem #4

Nov 042013

Cruze 4-cyl Diesel

  • 3,500 miles
The following issue only occurs once the vehicle has been driven for 15+ miles and is "warmed up". when on a straight road at highway speeds there is an issue with minor corrections to the steering in order to maintain position in the lane. The steering wheel sticks when attempting to make these minor corrections, resulting in additional strength being used in order to move the wheel. The wheel always moves with this additional pressure, but sometimes it results in an overcorrection causing the driver to have to correct in the other direction. I have researched this issue and found hundreds of different Cruze owners complaining about the same problem on various websites, with varying degrees of dealership assistance in attempting to fix this problem. I have an appointment to bring my vehicle into the dealer on February 22nd, but the service representative I spoke with stated there were no technical bulletins or other guidance that he could find regarding this problem. If, as a fairly quick internet search indicates, that there are hundreds, if not perhaps thousands of Cruze drivers with a similar problem, and keeping in mind that steering is probably the second most important auto system superseded only by braking, then perhaps this problem deserves formal review by the NHTSA.

- Winder, GA, USA

problem #3

Feb 142014

Cruze

  • 2,659 miles
At highway speed while going straight for at least a few seconds, the steering wheel will lock up at center position. When attempting to make minor lane corrections, the steering wheel sticks and upon more input force suddenly jerks when power assist returns. This could lead to an accident especially in poor road conditions.

- Middletown, PA, USA

problem #2

Dec 132013

Cruze

  • 5,000 miles
When driving in a straight line at highway speed, the vehicle will not make small steering corrections. When a slight correction is attempted, a "notch" or "hitch" is felt in the steering with increased resistance in the wheel, upon overcoming the "notch" in the steering, the vehicle overcorrects and must be brought back. While the behavior occurs in a variety of temperatures and climate conditions, it seems only to occur once the vehicle has reached operating temperature and remained there for 30-60 minutes or more. The behavior also does not occur in low-speed driving or routes, such as curves, that require constant steering input, but only when small corrections are needed during straight-line highway driving. While the issue poses only a minor risk on dry, open road, it could cause serious damage or injury in tight traffic or poor road conditions such as snow or ice.

- Burt, IA, USA

problem #1

Dec 062013

Cruze 4-cyl Diesel

  • 17,400 miles
While driving at hwy speeds the steering will appear to stick or not respond. It feels as if there is no response from the minor input from the steering wheel. Then you put a little more input in the wheel and the car appears to catch up to the command giving it minor swerving feeling. It seems to be quite common with Cruze. I have found over 100 complaints on one forum about the same issue. Something needs to be done about the possible unsafe condition.

- Mascoutah, IL, USA

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