This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased car from dealer on 7/1, car seemed fine at dealer and then died. Took car to oil change place, discovered underneath frame completely rotted out. Called dealer, dealer unwilling to fix, replace or refund vehicle. Had car further inspected to find complete engine, transmission, frame, axle, steering, brake issues. There were no signs of anything wrong at the dealership.
Engine failure, rocker arms broke into my timing chain, oil Consumption to where I had to put oil in every week. Now my vehicle has been in the shop for almost 2 months. Never had warning signs other than low oil
The contact owns a 2013 Chevrolet Equinox. The contact stated while performing a routine check on the vehicle, the contact noticed that the oil lever was low, and the dip stick was dry. The contact added 2 quarts of oil and the following day the oil level was still low. The vehicle was not diagnosed. Neither the dealer nor the manufacturer was contacted. The failure mileage was 86,300.
While my husband was driving to work at 5:30a.m., may 2022, on the highway, the car started shaking, puttering and making noise.made it to a gas station and checked oil and car had no oil, no warning lights ever came on car had recently gotten an oil change and no where close to 3,000 miles for another oil change yet and display check said I had 58% life of oil. As a result engine blew and was junk, car only had 128,000 miles and did oil changes faithfully. Car sat in driveway for almost a year as I had just paid it off month before this happening. I struggled to save money for new engine and have been waiting for one since March this year. The manufacturer knew of oil consumption burning at high rates and owners getting no warning and new engines would blow and be junk.they did extend some warranty, but only till a certain mileage, which I believe is wrong and should have been offered to everyone regardless of this. I only found out after this happened to me and was to late, how would I know this to happen-??-?? please help me get engine covered as I-??m disabled and need car-??
car is burning 1 quart of oil every 700 mils driven. At one point, the engine light came on & car almost stalled in traffic. Another car almost ran into me! Have spent at least $1000 ti fix but nothing helping!
- Warren, MI, USA
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The contact owns a 2013 Chevrolet Equinox. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the engine was consuming 1-quart of oil per 500 miles driven. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 187,000.
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle went into reduced engine power mode. The vehicle was taken to an independent mechanic, who informed the contact that the timing chain had caused the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 143,000.
Abs electronic control panel not working all dash lights come on abs, track, power steering, seat belt dinging sound, rpm and mph gauge erratic. Part is unavailable. Car consumes excessive oil, transmission. ready to go. Car could stall and or slow and cause accident. Car was taken to dealership
My Equinox is consuming excessive amounts of oil and the oil light nor check engine lights come on. The truck starts to shake and skip while drive which can be very dangerous. I have owned the truck since 2016 and was not notified of the class action lawsuit to have it fixed.
I went to Walmart to get an oil change. 8 days later while I was driving my SUV began making a knocking sound. I pulled over at a convenience store, checked the oil level and there was no oil in the SUV. I added 1 quart of oil and called Walmart to tell them what was going on. Walmart asked me to bring the SUV back since it had only been 8 days. Walmart added oil to my SUV but the car would not start afterwards. The mechanics had to push my car out of the service area. I had my car towed to GMC for diagnostics, inwhich they told me I would need to replace the engine. I kept up with my service work and had paid the SUV off 7 months prior so this was so frustrating.
For the past 2 years i have had my vehicle in the shop for repairs that have been unnecessary. The car would display check engine light, to the car jerking, and not wanting to accelerate, to shutting completely off at times. I have had the transmission replaced 2 times. To as of today april 8th,2023 mechanic at carmax where i have been taking car for every issue since i purchased it from them. Now says it has a oil consumption issue. Which i have had to take the vehicle back to carmax many times for. And yet still the issue is not fixed. Now they want me to pay for a new long block engine. And say that there is no special coverage from chevy for this oil consumption issue now.
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, where Technical Service Bulletin Numbers: TSB: N192287100 (Catalytic Converter and Oxygen Sensor Performance Degradation) and TSB: N192268180 (Tailpipe Emissions -?" Oxygen Sensor) were repaired; however, the failure recurred. The contact related the failure to Technical Service Bulletin Number: TSB: N192291100 (Excessive Engine Oil Consumption). The manufacturer was made aware of the failure. The failure mileage was approximately 124,087.
At about 115,000 miles my carefully maintained one-owner vehicle began to occasionally shudder, and then finally stalled on a couple of occassions. I found out later (after the check-engine light was activated, apparently due to a failing catalytic converter) that the shuddering, and the ruined catalytic converter, were both due to excessive oil consumption--the result of a piston ring defect that I learned about years after a class-action settlement that I was never notified about. The dealer charged me $230 to diagnose these problems. My safety was at risk because of the engine stalling (this happened while driving on two separate occasions), and also because of exhaust/oil fumes seeping into the interior of the vehicle when switching the A/C to defrost mode. Failed catalytic converter and excessive oil consumption was confirmed by the dealer but GM/Chevrolet and dealership refuse to provide remedy. (See https://www.classaction.org/blog/new-class-action-claims-more-chevy-equinox-gmc-terrain-vehicles-plagued-by-oil-consumption-issue) (See also https://www.classaction.org/blog/lawsuit-says-2013-equinox-terrain-drivers-not-given-proper-notice-of-oil-consumption-deal-due-to-gm-mistake) Neither the dealership nor General Motors notified me of the settlement or Special Coverage Adjustments that would have required them to cover the repair costs, and although I have contacted GM Customer Care several times and spoken to various case managers, they have refused to acknowledge their failure to notify me about the problem, much less cover the needed repair costs. It is worth noting that GM notified me about previous recalls, they never informed me about the costly, dangerous problem that I now have to deal with on my own. The problem eventually resulted in a ruined front catalytic converter. The dealership estimates that repairs would cost more than $8000 (more than the vehicle's market value). Please help--I NEVER RECIEVED ANY NOTIFICATION FROM GM ABOUT DEFECTS!
Engine is using oil and having to put oil into the car in-between oil changes. Usually when I am having to add oil, the cars life shows 58% or when my spouse tells me there is a knocking sound coming from the engine when it is started up. Tried to contact a dealership about this and they don't want to help.
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the tensioner pulley bolt had detached, causing damage to the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
Engine burns excess oil. While GM did do a special coverage adjustment, it expired in 2020. My car with only 84,000 miles is experiencing this behavior now. If its a known issue and they issued an adjustment, they should not have put an expiration date on it as not all cars will exhibit this during the period.
My engine seized due to excessive oil consumption. the car just had an oil change, there was no indicator there was an issue and the engine seized. It is currently sitting in my driveway- the extended warranty company is giving me a hard time when this is clearly an widely publicized issue with the 2013 Equinox. I need assistance in moving forward as I cannot be without a car or responsible for a new engine payment.
While driving, the car turned off and was unable to start back up. The engine blew after the timing belt jumped time. After talking to multiple people in our area, engine failure, excessive oil consumption, and problems with the timing belt are a huge problem with this year model that Chevrolet should do something to remedy. The repair is more expensive than the car is worth so I will now be car shopping.
A D V E R T I S E M E N T S
- Terrell, TX, USA