This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2021 Chevrolet Impala. The contact stated that her husband had entered the vehicle and while the key was in the ignition, the vehicle exploded in the engine compartment. There were no warning indicator lights illuminated. There were no reported injuries, air bag deployment, or police report filed. There were fire and flames approximately six feet high. The contact and her husband were able to extinguish the fire. The contact called the local dealer but was not diagnosed or repaired. The contact called another local dealer (Sunset Chevrolet 910 Traffic Ave, Sumner, WA 98390(253) 656-0459) but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred her to the local dealer. The failure mileage was approximately 165,000.
2001 Chevrolet Impala. Consumer writes in regards to dealerships failure to repair vehicle oil leakage before consumer received engine oil deposits on exhaust manifold recall notice. The consumer stated the vehicle leaked oil all the time and 15 years later, she received a recall regarding the issue.
I waited for recall parts (ignition and oil leak) and had them completed 4/13/16. On 4/22/16 my car started smoking coming off the freeway, I pulled over and the engine stalled, people yelled to get out it was on fire. The fire started in front of engine and proceeded though engine compartment burning all plastics and wiring. Dealership says I'm responsible for the damage since I didn't have full insurance coverage. How can that be, my car was fine until they worked on it. Dealership was also very rude and condescending. I hope all Chevrolet dealers aren't the same. I gave dealership 7 days to resolve the problem, however they basically told me no one can help me. I almost burned up in this vehicle.
2001 Chevrolet Impala. Consumer writes in regards to no return communication from dealership about vehicle repairs for recall notice 15V701. The consumer stated as she was going around a curve on a ramp, the vehicle stalled. She heard a popping noise and quickly exited the vehicle. The vehicle began to smoke and shortly thereafter, the front end was engulfed in flames. Updated 01/03/17.
The contact owns a 2001 Chevrolet Impala. The contact noticed that the vehicle was leaking oil continuously. The vehicle was not diagnosed nor repaired. The contact received a notification of NHTSA campaign number: 15V701000 (engine, engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 141,000. Parts distribution disconnect. Updated 05/11/16
- Walnut Cove, NC, USA
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2001 Chevrolet Impala. Consumer writes in regards to vehicle crank sensor recall repairs. The consumer stated the crankshaft position sensor was replaced on September 30, 2010.
The contact owns a 2001 Chevrolet Impala. The contact received notification of NHTSA campaign number: 15V701000 (engine and engine cooling) and was placed on a waiting list. The dealer stated that the required part was available; however, when the contact arrived at the dealer, the part was no longer available to service the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 04/22/16 updated 04/28/16.
The contact owns a 2001 Chevrolet Impala. While the vehicle was parked, the contact noticed fire in the engine compartment. The fire independently extinguished itself. A police report was not filed. The vehicle was inspected by an independent mechanic who inspected the vehicle, but it was not repaired. The VIN was included in NHTSA campaign number: 09V116000 (engine and engine cooling). The manufacturer was notified of the failure. The failure mileage was 148,000. Updated 04/08/16 the consumer stated she will have to junk the vehicle. The manufacturer was of no help. Updated 04/21/16.
The contact owns a 2001 Chevrolet Impala. The contact stated that the engine was replaced due to water getting inside the valve cover and the valve cover gasket. The contact received a recall notification for NHTSA campaign number: 15V701000 (engine and engine cooling) a year after the vehicle was repaired. The manufacturer was not notified of the failure. The vehicle approximate failure mileage was 129,000. Updated 02/26/16
The contact owns a 2001 Chevrolet Impala. The contact stated that the horn failed to operate. The vehicle was taken to the dealer where the horn was replaced three times but the failure recurred. The vehicle was not diagnosed or repaired. The contact also received notification of NHTSA campaign number: 15V701000 (engine and engine cooling) and the dealer was unable to determine when the parts would become available. The manufacturer was notified of the failure. The approximate failure mileage was 40,000. VIN tool confirms parts not available. Updated 03/09/16 the consumer stated the horn was replaced on 12/7/15 and still functioning.
The contact owns a 2001 Chevrolet Impala. The contact stated that the service engine soon sensor, check engine sensor and low coolant sensor illuminated. The vehicle stalled several times. The vehicle failed to restart the last time the failure recurred. The vehicle was towed to the contact's residence. The dealer was contacted and they indicated that NHTSA campaign id number (electrical system) was not related to the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was not available.
The contact owns a 2001 Chevrolet Impala. The contact stated that the vehicle was parked and caught on fire. The fire department was called and the fire was extinguished. The contact was advised that the vehicle was included in NHTSA campaign id number: 09V116000 (engine and engine cooling) for the spark plug retention wire, which had not been completed. The contact was advised that the defect was what caused the fire. The manufacturer advised that they would not repair the vehicle under the recall campaign. The failure and the current mileages were 130,000.
On 4/09/12 at approximately 18:20 I got in the car that had been sitting all day in the driveway of my home and when I attempted to start it there was a loud explosion and smoke started coming out from under the hood. After feeling the hood I opened it and discovered a fire on the top of the engine and along the back side of the engine closest to the firewall. Fortunately since I was home I had quick access to an abc fire extinguisher and I ran into the garage and grabbed it and put out the fire. After the fire was out I noted the entire engine cover and the top of the engine under the cover was in pieces all over the engine compartment and it appeared the explosion was inside the air plenum/ intake manifold. I had the car towed to my local auto service location via aaa and contacted my insurance carrier the following day. Repairs included replacing the air plenum, fuel rail, injectors, fuels lines, ignition wires, fuel regulator, and various gasket kits and sensors. Based on internet research I have heard of the fuel regulator drawing raw fuel into the air plenum / intake manifold via a vacuum line which results in the explosion when you attempt to start the car.
Bought this car used and it was running fine for about a year till it got to the point that the car would not crank and security lock would pop up frequently now it almost takes an hour to crank it even if U hit the starter the stater moves but want crank the car I have spent over 4 grand on it trying to fix it but nothing works even checked fuses wires and computer box nothing looks bad cruise control stopped working awhile back too.
The contact owns a 2001 Chevrolet Impala. While driving approximately 30 mph, the engine stalled unexpectedly without prior warning. Upon restarting the vehicle began to perform normally until reaching the destination where the failure recurred. The failure occurred on numerous occasions. The vehicle was taken to an independent mechanic four different times for the similar failure. The battery, starter, alternator, and rely switch were replaced at different times; however the problem persisted. Most recent, engine failed to start. The vehicle had not been repaired. The manufacturer was not made aware of the consistent malfunction. The approximate failure mileage was 155,000.
The contact owns a 2001 Chevrolet Impala. The contact stated that when the vehicle was started, she heard a noise from under the hood. Within seconds, the engine was on fire. The fire department was called and was able to extinguish the fire. A fire report was filed. The vehicle was towed to the dealer where the contact was advised that the vehicle could not be repaired. The manufacturer was contacted and stated that the vehicle was previously included in NHTSA campaign id number: 09V116000 (engine and engine cooling) but they were unable to assist with the failure. The vehicle was destroyed. The failure and current mileage was 161,000.
01 Impala 3.8. I went to start the car. There was an explosion and the engine caught fire. The intake plenum exploded when I attempted to start the car. The car was not repairable. The potential for injury is great if someone is standing near the open engine bay. The car was well maintained and in excellent condition despite the high miles.
Engine/low coolant level light on! overheating. Problems appear to be same as other owners of 2001 Impala's! had to replace engine. Still same problem w coolant.
A D V E R T I S E M E N T S
- Auburn, WA, USA