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10.0

really awful
Crashes / Fires:
7 / 3
Injuries / Deaths:
6 / 0
Average Mileage:
74,204 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala electrical problems

electrical problem

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2002 Chevrolet Impala Owner Comments (Page 2 of 12)

« Read the previous 20 complaints

problem #212

Aug 312013

Impala

  • 108,000 miles

A D V E R T I S E M E N T S

Vehicle has failed to start on numerous occasions. Key would turn, but nothing happened even though the lights and accessories were on. After a few minutes, the vehicle would start normally. Dealer attempted to fix by replacing the battery twice, but did not correct the problem. In December 2013, the ignition switch cylinder was replace. The problem has not recurred, but now the tire pressure warning can not be shut off. No further dealer action has corrected the problem.

- Clinton, IA, USA

problem #211

Jun 012012

Impala

  • 68,000 miles
You can be driving at any speed and all of the sudden your turn signals stop working. They will work well for hours then when you go to make a turn they either will not turn on or turn on for a couple seconds and then turn off. If you lightly tap the emergency flash button they will start working again but if you tap the emergency flash button to hard your emergency flash lights turn on. It really concerns me when I try to make a left hand turn on the highway in the fast lane and they stop working. I feel this is worse then the key problem GM has had because they work on and off at any given time without warning. I have spoke with a number of people with the same problem with the turn signals and they have advised me that it will run anywhere from three to four hundred to have repaired.

- Bay City, MI, USA

problem #210

May 042015

Impala

  • 207,000 miles
The contact owns a 2002 Chevrolet Impala. The contact stated that when starting the vehicle, the ignition key failed to turn in the ignition switch. The vehicle was taken to a dealer where it was diagnosed that the ignition switch and cylinder needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 207,000.

- Detroit, MI, USA

problem #209

May 082015

Impala

  • 82,324 miles

A D V E R T I S E M E N T S

I had to have the key lock cylinder replaced for the second time I took it in about a month ago and GM done the recall which was to put a plastic plug in the keys but did not replace the lock and at the time I told them I needed a new lock. I have not taken my car out of the area because of warning lights coming on and not starting problems. I have replaced the battery many times and GM replaced sensors a few times. GM knows they have a problem but have not been held accountable for the repairs.

- Fremont, CA, USA

problem #208

May 082015

Impala

  • miles
The contact owns a 2002 Chevrolet Impala. The contact stated that the ignition failed to turn to the on position and the steering wheel did not lock while the vehicle was turned off. The failure recurred continuously. The vehicle was taken to an independent mechanic. The technician diagnosed that the ignition switch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Balivia, NC, USA

problem #207

Apr 152013

Impala 6-cyl

  • 145,000 miles
Car will only start randomly. Engine will not turn. All lights on dash will go out when turning the ignition. Starter has been replaced and electrical shop advised to go to dealer. Took to dealer for ignition recall which did not fix the problem. Dealer advised this issue is not covered by recall. Security light turns on.

- Mcallen, TX, USA

problem #206

Mar 102015

Impala

  • miles

A D V E R T I S E M E N T S

My daughter was driving the car and it stalled, so she pulled over to try and restart it but it wouldn't start. We had it towed to a shop and they thought it was the crank shaft censor. We drove for 3 days and the security light came on again and the car wouldn't start. So we had to have it towed home. I've read several complaints about this same problem with this make and model. I find it hard to believe that GM haven't had a recall on this part. This is very frustrating and something needs to be done about it. This part has to be defected.

- Greensboro, NC, USA

problem #205

Jun 112014

Impala 6-cyl

  • 19,900 miles
My vehicle has a faulty electrical start up system and fuel pump system the battery on this vehicle was replaced and the starter was replaced as well and the vehicle still is experiencing the same problems. I took the vehicle to be serviced at a mechanic shop and the vehicle worked perfectly fine for the mechanic at the time and they were unable to make any repairs because the vehicle didn't perform the issue in front of the mechanic. The issue has been going on since June of 2014 and it randomly wont start at all and then its starts hours and hours later. I have spent hundreds of dollars replacing parts on this car that deal with starting issues and still this car is experiencing the same difficulties. I have been stranded numerous places with this vehicle refusing to start. I am aware that this vehicle has a recall out for key ignition electrical switch and fuel pump pressure all of which fit the problems my vehicle is experiencing the recall that is available to my vehicle doesn't include either one of these and I personally feel it should include these because multiple mechanics who have inspected the car have confirmed these are the issues this car is experiencing I don't have hundreds of dollars to keep installing and making repairs on this car only to have it keep breaking down I am in need of assistance to figure out if I can get this vehicle under the other recalls as well please and thank you.

- Daytona Beach , FL, USA

problem #204

Feb 022015

Impala

  • miles
2002 Chevrolet Impala. Consumer writes in regards to recall notice issues. The consumer stated because GM did not address the issue in a timely manner, the work on his vehicle had to be performed prior to the recall announcement. Recall # 14V40000

- Haslett, MI, USA

problem #203

Jun 012005

Impala

  • 20,000 miles
The contact owns a 2002 Chevrolet Impala. While driving 35 mph, the key dislodged from the ignition without cause and the vehicle continued to operate. The failure recurred three times. The vehicle was taken to an independent mechanic, but there was no known diagnosis. The contact received a notice for NHTSA campaign number: 14V400000 (electrical system) and the keys were replaced. The contact stated that the replacement keys were difficult to operate. The vehicle was returned to the dealer, but the contact was not able to provide the details of the diagnosis. The manufacturer was notified of the failure. The approximate failure mileage was 20,000. The VIN was not available.

- Fayetville, NC, USA

problem #202

Jan 142015

Impala

  • 34,600 miles

A D V E R T I S E M E N T S

The car ignition suddenly shut off and the power steering and brakes failed on a steep grade. (the ignition recall had previously been performed on the vehicle, and the key fob had been reworked so it shouldn't have been a ignition issue). The transmission was shifted into neutral and the car restarted (while still coasting down the hill) to regain control, this was repeated numerous times until a safe place to pull off was reached. This grade was extremely steep, the road had switchbacks, cliffs, and no guardrail, it was a miracle no one was injured or killed. This same vehicle had just had a duplicate problem and was repaired at the dealership in July, less that 1000 miles prior to this current event. The dealer in July replaced the mas sensor and the battery as they said the mas was corroded and needed to be replaced. This current event was caused by the map sensor and the main computer according to the dealer.

- Kihei, HI, USA

problem #201

Dec 012014

Impala

  • 184,471 miles
The contact owns a 2002 Chevrolet Impala. While driving 45 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 184,471.

- Milledgeville, GA, USA

problem #200

Jan 012015

Impala 6-cyl

  • miles
2002 Chevrolet Impala. Consumer states car was totaled in an accident and no longer owns the car. Requests no more recall notices.

- Sheboygan, WI, USA

problem #199

May 302014

Impala

  • 90,000 miles
The contact owns a 2002 Chevrolet Impala. The contact stated that while driving at a low speed, the vehicle stalled. The contact was able to restart the vehicle by unplugging the computer system and removing and re inserting the key into the ignition. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 14V4000 (electrical system). The failure mileage was 90,000.

- Mcewen , TN, USA

problem #198

Dec 182014

Impala

  • 100,000 miles
The contact owns a 2002 Chevrolet Impala. The contact stated that the VIN was included in NHTSA campaign number: 14V400000 (electrical system) and was repaired. While driving approximately 55 mph, the vehicle stalled without warning and was rear ended by the vehicle in the rear. The contact stated that the instrument cluster on the dash panel also failed after the recall repair, which prevented him from seeing if any warning indicators were illuminated. The contact sustained minor injuries, but did not seek medical attention. A police report was not filed. The vehicle restarted after several attempts. The vehicle was not taken to the dealer or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. Updated 02/24/15

- Victoria, TX, USA

problem #197

Aug 072014

Impala 6-cyl

  • Automatic transmission
  • miles
2002 Chevrolet Impala. Problems with ignition turning on and off. According to the invoice, the security light illuminated at times. The technician found no communication with the BCM. The BCM was replaced.

- Louisville, KY, USA

problem #196

Dec 152014

Impala

  • 88,764 miles
My mass airflow sensor and alternator is causing my engine to shut off on me on streets and interstates. A accident has not happened yet but im trying to diffuse this situation by getting it fixed. My name is [xxx]. I just bought the car 12/7/14 with 88,624 miles on it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Stone Mountain, GA, USA

problem #195

Dec 172014

Impala 6-cyl

  • 32,345 miles
The security passlock system is defective.the security light comes on intermittently after the car is started. The car was taken to the dealer for repair in July 2014, the dealer indicated a low battery was the issue, replaced the battery with a new battery(the battery replaced was a year or so old).this did not fix the problem. The security light still comes on and stalls the vehicle. If the light displays and the car ignition is turned off it will not restart for 1/2 hour.

- Kihei, HI, USA

problem #194

Dec 182014

Impala

  • miles
The contact owns a 2002 Chevrolet Impala. The contact stated that after starting the vehicle, the key released from the ignition switch without warning. The contact mentioned that the failure occurred after the vehicle was serviced under NHTSA campaign number: 14V400000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Columbus, NE, USA

problem #193

Oct 012014

Impala

  • miles
2002 Chevrolet Impala. Vehicle is having problems with a faulty ignition switch that has a tendency to shut off the engine in the event of having an accident or even hitting a bump in the road. The consumer stated his daughter was driving when she hit a bump in the road and the vehicle stalled. The consumer stated GM's fix was not adequate. The consumer was forced to pay $300 to replace the ignition.

- Bayside, NY, USA

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