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10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
101,344 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala miscellaneous problems

miscellaneous problem

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2002 Chevrolet Impala Owner Comments

problem #11

Mar 182016

Impala

  • 267,890 miles

A D V E R T I S E M E N T S

My car want start sometimes. I've taken to the shop and nothing was wrong. It's starts like nothing was ever wrong. I've put a battery in it. Changed the fuel filter and it still does this. My car has been sitting for months and today it started. It is always parked when this happen.

- Tuscaloosa, AL, USA

problem #10

Mar 142016

Impala

  • 159,000 miles
Car was parked I started it and began driving my ABS just went crazy. The pump was trying to engage over and over again even while driving. When I hit the ABS off button this problem continued. I feel this car could at anytime have something in the break or tire area just compeletly fail. Along with another list of issues including burning oil from the gasket. Please tell me if there is anything that can be done.

- Fremont, NE, USA

problem #9

Feb 252016

Impala

  • miles
Had vehicle in shop to repair recall for oil on manifold. Within a week of that being repaired I started smelling something electrical buring under the hood of my car. We were driving for about 2 minutes when it first started, we stopped looked under hood didn't see anything but could continue to smell it. Checked fuses they were all good, checked under the car still good. Nothing oiutof the ordinary but could still smell something burning.

- Ithaca, NY, USA

problem #8

Jun 262012

Impala 6-cyl

  • 54,000 miles

A D V E R T I S E M E N T S

This automobile was totaled (wrecked) in 2012 it belongs to the salvage yard in traverse city mi (genes). Stop sending the notifications of recall for [xxx] to [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Manistee, MI, USA

problem #7

Sep 242015

Impala

  • miles
Got into the car from work drove less than two miles went in the house for about 20 minutes got back in the car drove about a mile and a half to get food got back in car returned to prior location delivery food to my mom went inside house bout 5 minutes later a passerby bang on the door to notify us that the car was on fire use a fire extinguisher couldn't put it out proceeded to call the fire department

- Springfield , TN, USA

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problem #6

Jun 012012

Impala

  • 68,000 miles
You can be driving at any speed and all of the sudden your turn signals stop working. They will work well for hours then when you go to make a turn they either will not turn on or turn on for a couple seconds and then turn off. If you lightly tap the emergency flash button they will start working again but if you tap the emergency flash button to hard your emergency flash lights turn on. It really concerns me when I try to make a left hand turn on the highway in the fast lane and they stop working. I feel this is worse then the key problem GM has had because they work on and off at any given time without warning. I have spoke with a number of people with the same problem with the turn signals and they have advised me that it will run anywhere from three to four hundred to have repaired.

- Bay City, MI, USA

problem #5

Apr 152013

Impala 6-cyl

  • 145,000 miles

A D V E R T I S E M E N T S

Car will only start randomly. Engine will not turn. All lights on dash will go out when turning the ignition. Starter has been replaced and electrical shop advised to go to dealer. Took to dealer for ignition recall which did not fix the problem. Dealer advised this issue is not covered by recall. Security light turns on.

- Mcallen, TX, USA

problem #4

Jun 302014

Impala 6-cyl

  • 126,895 miles
The car dont start. The key stuck always. Sometimes the car turns itself off when start the car

- Stockton, CA, USA

problem #3

Aug 012011

Impala 6-cyl

  • 170,000 miles
Our 2002 General Motors Chevrolet Impala has the reported and well known intermittent issue known as the passlock failure regarding General Motors security module which occurs on many General Motors cars made from 1999-2005. The passlock failure happens intermittently and is difficult to diagnose and fix/resolve but is reported on the internet. The passlock failure seems to be tied to the 'security' light on the dashboard, however it has been seen that the 'security' light can come on from time to time while driving with no problems but not always. The passlock failure is observed in 2 scenarios: 1) while driving in traffic the vehicle may stall, leaving the driver without power steering or power brakes, also the 'security' light on the dashboard will be lit. 2) after getting into the car it fails to start, the engine will not turn over but electrical instruments all appear to work okay, the 'security' light on the dashboard will be lit. Frequency of failure - the frequency of these two failures is unable to be predicted, it has occurred multiple times in one day, multiple time times across 2 days and then may not occur for weeks or months. The issue can occur in winter, summer, fall or spring. Temporary correction - when the car fails to start then this issue may be able to be resolved temporarily by using another key ( a spare key should be stored in the car for safety) or the driver must wait about 20 minutes with the key removed from the ignition and then the issue will be temporarily resolved until the next time. Research into this failure has shown that this failure is not able to be replicated by myself or any reliable service technicians through my research via the internet. Also - research into this failure has not shown a proven and final fix though many theoretical fixes are available. Should this failure cause a vehicle while in traffic to stall, death and injury may result inside and outside the vehicle, this issue needs a recall from GM!

- Midlothian, IL, USA

problem #2

Mar 062010

Impala

  • 124,000 miles
Starting with the 2000 Chevy Impala they have a windshield wiper problem, where if heavy snows slides off the roof onto the windshield, or if the wipers are frozen to the windshield when you operate the wipers, it bends a tab under the wiper mechanism and causes the wipers to park in the "outwipe" condition when turned off instead of out of the way of the drivers vision just under the front hood. They park straight up causing a dangerous obstruction in the drivers view. There have been hundreds of postings on the internet where Impala owners have had this problem specifically in the states that experience freezing weather and snow. Some have stated after paying from $75 to $300 to have it repaired the problem would return. Perhaps a very poor design on GM's part but to this date GM has not instituted a recall. GM has acknowledged the problem and designed replacement kit for the bent tab at great expense for the owner to have it repaired.

- Antioch, IL, USA

problem #1

Mar 172002

Impala

  • miles
The top of the dash board on the passenger side is lifting away from the front of the dash board (you can see the glue). Interesting point to mention - the rental car we received was also an Impala and we noted the same thing was happening to the dash board on the rental vehicle. (can this affect air bag deployment?)

- Rochester, NY, USA

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