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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,915 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala steering problems

steering problem

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2002 Chevrolet Impala Owner Comments

problem #11

Apr 102008

Impala 6-cyl

  • Automatic transmission
  • miles


Car has approximately 50,000 miles. The steering shaft was serviced under warranty. The steering began to squeal when turning and now there is a clunking noise. There is no slack in the steering. A tie rod end was replaced also when the steering shaft was service. The service manager stated that there was a tech bulletin on the shaft but no recall. This problem definitely should be recalled. Steering failure is a possibility.

- Texarkana, TX, USA

problem #10

Oct 102007

Impala 6-cyl

  • Automatic transmission
  • 96,000 miles
Our 2002 Chevy Impala's steering column began to show alot of play. We took our vehicle into our mechanic who determined the intermediate steering shaft became cracked. We then had it replaced.

- Montclair, VA, USA

problem #9

Dec 012003

Impala 6-cyl

  • Automatic transmission
  • 10,000 miles
Loud clanking noise in steering column. Dealership stated this was a problem that has been in the steering shaft. However, GM has not recalled it. Sister-in-law purchased an Impala shortly after I did. She has since had to pay $350.+ to have the problem corrected.

- Carmel, IN, USA

problem #8

Nov 072006

Impala 6-cyl

  • Automatic transmission
  • 98,000 miles


: the contact stated while driving 15 mph and making a turn, a clanking noise came from the steering wheel column. The vehicle was taken to a dealership who determined a lack of lubrication, however the noise persisted. The vehicle was taken to an independent certified mechanic who determined that the low steering shaft, bushes and links needed to be replaced. The noise recurred after the repair. The contact expressed concern due to the uncertainty created by the noise. The manufacturer had not been contacted.

- Taunton, MA, USA

problem #7

May 152003


  • Automatic transmission
  • 10,000 miles
Steering column shaft rattles. Problems with this since shortly after purchasing. Now after 100,000+ miles, they have said this is the problem. I have found that other problems like this have been reported. I can not believe this has not been recalled.

- Carmel, IN, USA

problem #6

Jun 302005


  • miles
Itermeadiate sterring shaft had to be replaced, cost $400.

- Glendive, MT, USA

problem #5

Mar 282005

Impala 6-cyl

  • Automatic transmission
  • miles


When turning the steering wheel during a slow maneuver, you can hear and feel clunking coming from the steering column. It feels that the steering wheel is becoming loose. I haven't gone to the dealer yet because my warranty expired and seeing soo many complains about it it should be recalled.

- San Clemente, CA, USA

problem #4

Apr 012003

Impala 6-cyl

  • Automatic transmission
  • miles
Loose/damaged steering column part causes " clunking sound" while turning or braking. Started around 2000 miles-feels like something is loose and I am afraid some day something is going to come off the car! very insecure feeling. Reported to the dealer several times, but no diagnosis according to the dealer..

- Hockessin, DE, USA

problem #3

Apr 212004

Impala 4-cyl

  • 39,000 miles
While driving at any speed there was a clicking sound coming from the steering column. Also, consumer was slowing for a stop sign when another vehicle collided into the right front side of consumer's vehicle. Consumer attempted to avoid the collision, but was unable to so due to the steering column locking up.

- Dallas, TX, USA

problem #2

Jun 172003

Impala 6-cyl

  • Automatic transmission
  • 45,420 miles
I recently bought a second hand 2002 Chevrolet Impala with 45,955 miles as part of the deal the dealer was to fix the air bag light -it would not go out- a month after the sale of this car I had to have the intermediate steering column replaced at a cost of $331 because the steering was knocking all the time, no matter the road condition. I believe that for a car that has had no accident damage and has this amount of mileage on it, that this should not be happening. And I would like to know if I can expect more of the same and if this was/is a safety issue? I drive about 5000 miles a year myself. I am not to please with this car at the present time because of the above am I am wondering if, I should cut my losses and sell it.

- Niceville, FL, USA

problem #1

May 022003


  • 8,650 miles
The vehicles steering column was very loose and produced a loud squeaking noise.

- Highlands, NJ, USA

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