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5.3

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17,476 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala suspension problems

suspension problem

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2002 Chevrolet Impala Owner Comments

problem #2

May 092003

Impala

  • Automatic transmission
  • 34,860 miles

A D V E R T I S E M E N T S

I wanted him to check my driver side back door because it wouldn't open very easily at times, and the window to that same door would not open at times. Also, my trunk wouldn't open when one would use the trunk release button at times. I also had him check my dimming headlights, my steering which had a jerk in it when I went around curves, clicking sound in engine and an over all check since my warranty is about to run out in 1,000 miles. Turn out-after leaving the dealer my air conditioner was humming like a helicopter, my brakes were horrible and grinding and the car feels like it has no get up and go power. I took my car to brake check after leaving because when the dealer did the overall check of my car they said I needed a front brake job. And they wanted to charge me over $200 dollars. The dealer told me it was not covered under my warranty. Well brake check took off all four tires and found that my problem was due to left and right caliper problems on the inboard side and left rear hard wear problems and wear on the outboard side. The caliper is engaging but not disengaging and caused my pads to wear out and my rotors are ate up. The pads are not worn evenly which is definitely a sign of caliper problems. Also, the dealer upon the overall inspection of my car said that my intake gaskets were ruined and leaking coolant. They said they replaced them, however I am afraid that there is further damage to my vehicle that they are not telling me, just like my brakes. Due to the fact that steve at lone star told me that it was caused due to lack of oils changes and gil said it was a problem with the gaskets being improperly seated from the factory or just a defect in the gasket. Well is this why my car has no get up anymore? my car also made a grinding sound when hitting bumps under the right front fender area that nothing was done about and my headlight problem they said was due to a faulty battery cable.

- Dobbin, TX, USA

problem #1

Jun 302002

Impala 6-cyl

  • Automatic transmission
  • 92 miles
We purchased this Impala ls with 90 miles on it (as it was driven up from a dealer in New Jersey). Since the first day we had the vehicle there has been a clearance problem - when going up or down a normal garage or driveway incline at the slowest speed (even below 5 mph), the car bottoms out. We have advised both paul conte and the GM Chevy division of this immediately and repeatedly. Their response was, the vehicle had a design flaw. We do not feel Chevrolet's design flaw should be the consumer's issue. This could be a safety issue.

- Long Beach, NY, USA

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