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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
53,494 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2004 Chevrolet Impala Owner Comments (Page 3 of 13)

« Read the previous 20 complaints

problem #211

Mar 122010

Impala 6-cyl

  • 86,183 miles


1.) this car is used and has a salvage title for vandalism, I have had for five months, I have noticed that all gauges (speedometer, tach & gas guage) do not function properly and safely 2.) the failure occurs daily; started off and on about two months ago 3.)I went to, this model, make, and year all have faulty gauges. This should be recalled by GM!!!! there are 124 complaints. I am going to a mechanic, but I know I shouldn't have to repair it if there are so many complaints about the gauges going haywire on cars with less miles than mine.

- Paramount, CA, USA

problem #210

Jan 032007

Impala 6-cyl

  • 35,000 miles
The contact owns a 2004 Chevrolet Impala. While driving 2 mph in the rain, the speedometer stopped working. The failure had occurred since 2008 until the speedometer was replaced at a local repair facility. The contact sent the manufacturer three letters regarding the failure but the manufacturer stated that they would not repair the vehicle free of charge. The failure mileage was approximately 35,000. The current mileage was approximately 75,000. Updated 06/17/10. The consumer stated the needle would not return to zero when the vehicle was stopped. Updated 07/26/10

- Ephrata, PA, USA

problem #209

Mar 012010

Impala 6-cyl

  • 93,227 miles
I was driving my car down the road and all of the sudden my speedometer and water gauge stopped working. It said I was going 120 mph but I was only going about 30 mph. The next day I went out to the car and started it while it was parked and it was stuck on 30 mph and the temp gauge showed the needle in the red, but it was not started for more than a minute. I have read many complaints about this and this seems to be a familiar complaint.

- Wichita, KS, USA

problem #208

Sep 012009

Impala 6-cyl

  • 135,000 miles


2004 Chevy Impala; speedometer misreading, and gas gauge malfunction. More prevalent in colder conditions. It happens constantly but occasionally works fine. Began malfunction in summer 2009. Consequences- speeding tickets. Nothing done yet because GM states there has been an investigation and that the Impala does not fall under the parameters of the problem so they will not help. Dealer wants excessive monies to do repair in comparison to independents. This is 1 of 3 Chevy vehicles in my fleet and all 3 are experiencing the same problem. The other 2 are Silverado. All began experiencing the problem at about 135,000 miles. All are 2004 models. Have fixed 1 of the Silverado in order to deal with speeding ticket. The other Silverado seems to have begun functioning correctly after parking for several days in warm environment. GM & the dealer stated that the vehicle is beyond the mileage agreement and the Impala does not qualify for any help. Its seems very coincidental that 3 Chevy vehicles of the same year make and similar mileage would all experience the same problem around the same time frame.

- Winsto-Salem, NC, USA

problem #207

Aug 152008


  • 65,569 miles
The speedometer on my car has decided to read whatever it wants and it will stop at whatever speed. Now the temperature gauge has started doing the same thing. This started happening around 65K miles. Have found that this car has the same steppers in the instrument cluster that was on a recall for another vehicle. Have also found many other complaints about speedometer going haywire. This is a severe safety issue due to not knowing how fast or slow you are going in a residential area or on the highway.

- Farmington, IL, USA

problem #206

Oct 302009


  • 60,000 miles
The contact owns a 2004 Chevrolet Impala. The driver stated that his speedometer malfunctioned while driving 65 mph it indicated that he was driving 5 mph. The vehicle was purchased 3 months ago and the failure has occurred 3 times. He has contacted the dealer and taken the vehicle in to be repaired; however, the dealer stated that he couldn't offer any assistance since it was working when the vehicle was purchased. The failure mileage was 60,000. The VIN was not available. The current mileage was 67,000.

- Columbus, WI, USA

problem #205

Feb 192010


  • 114,241 miles


I own a 2004 Chevy Impala and the instrument cluster has failed. My speedometer does not work and the temperature gauge shows that my car is running hot even though it is not. Apparently this is a common issue with GM and GMC vehicles. In 2007 a class action lawsuit was filed against his company in regards to their trucks with failed instrument clusters. The plaintiffs did win and there was a recall implemented. These are websites that I found that pertain to failure in the instrument cluster in 2004 Chevy Impala.

- Huntsville , AL, USA

problem #204

May 252008


  • 51,000 miles
I own a 2004 Chevrolet Impala. The day I bought the car (May 2008) the tachometer went bezerk. Shortly thereafter while driving I noticed my speedometer decided to do the same thing. I cannot tell how fast I am going or how the engine is performing. This failure happens often and is a cause for concern. The dealership refused to replace the part and quoted me over $600 dollars to have the part replaced. This price is absurd and I have since been researching ways to correct the problem on my own. This seems to be a fairly standard problem with these make and model vehicles and something needs to be done to prevent serious accident/injury due to this failure.

- Peabody, MA, USA

problem #203

Feb 172010


  • 97,227 miles
2004 Chevrolet Impala speedometer quit working. It started registering a higher speed than the speed I was actually driving. It showed 90 mph when I was stopped. The speedometer then began to climb as I drove a few city blocks. It finally came to a stop at the neutral letter. I called my local dealer and he said they have been seeing this problem. He said that the cluster was defective and it would cost approx. $500 to replace it.

- Hardesty, OK, USA

problem #202

Feb 012010


  • 70,000 miles
Traveling on a dangerous stretch of highway, my speedometer malfunctioned. It registered me as going 90 miles per hour. After several close calls, as conditions were icy, I judged a safe speed and pulled over at the next safest spot on the road. My speed gauge did not reset to 0 mph as normal, but stopped at 50 mph. Now my gas gauge and temp gauge malfunction as well, leaving me no way of knowing how much fuel is in my vehicle. Researching this problem, I noticed many other complaints to this issue. Contacting the manufacturer, I was informed my warranty is expired and they have no obligation to fix the safety problem.

- Lafayette, IN, USA

problem #201

Feb 032010


  • 50,000 miles


Hello, I have a 2004 Chevy. Impala. A large number of the speedometers on these cars are defective, as is mine. The speedometer goes berserk and you have no idea what your speed is. For example. You may be taking a 35 mph curve at 50 when the speedometer says 35 or other. This is a serious safety concern. GM has had hundreds if not thousands of complaints (just one example: on this and chose not to own up to it. The problem is not only with my model/year, the problem is with the speedometers which have been used in many models over several years. There needs to be a recall on this before people are killed.

- Cincinnati, OH, USA

problem #200

Jan 172010


  • 80,000 miles
2004 Impala, 80,000 miles. Cold winter day. Consequences( having to purchase new speedometer ) nothing done to correct as of yet. Speedometer not working properly, says going 90 mph when going 60. When vehicle shut off say 30mph. Inherent flaw noted by Chevrolet vehicles (common symptoms include: Speedometer displays incorrectly speedometer stops working tachometer needle sticks, jumps, or pegs fuel gauge flutters entire instrument panel fails the common cause for all these issues is a faulty stepper motor. The motor was used throughout GM?S entire production line from 2003 to 2007.) I think there should be a recall on all vehicles with which people have had problems with incorrect reading speedometers as GM used faulty parts in manufacturing.

- Ogden, IA, USA

problem #199

Nov 272009


  • 73,000 miles
Speedometer does not function correctly. Speedometer registers erratic speeds, going to speeds of 80, 90, 120+ for no apparent reason. Each time the automobile is turned off and turned on again, it usually will go down by about 10 mph. After several days, it will return to normal, but this pattern repeats after a day or so of registering correct mph. This started about a month ago. We have called Chevrolet and been advised to have the car checked at a deal for defective equipment, but have not been able to find a dealer who will respond to our call.

- Jacksonville, FL, USA

problem #198

Feb 082009


  • 20,000 miles
The contact owns a 2004 Chevrolet Impala. While driving approximately 45 mph, the speedometer displayed an inaccurate reading, regardless of the speed being traveled. Whenever the vehicle was in operation the failure occurred. The vehicle has not been repaired for the malfunction at this time. The contact had concern of the safety risk involved. The failure mileage was 20,000. The current mileage was 23,000.the VIN was rejected from the system which will be updated upon receipt of the complaint form.

- Lake City, FL, USA

problem #197

Jan 272008


  • 80,000 miles
Speedometer is not working correctly (sticks/doesn't move). Apparently this is a very common issue with this vehicle, but Chevy has issued no recalls.

- South Burlington, VT, USA

problem #196

Nov 152009


  • 85,000 miles
I own a 2004 Chevrolet Impala. I have not been in a accident but I feel my problem could possibly cause one. The speedometer in my car started acting up recently. It is not accurate, it usually reads zero when I am driving but sometimes reads a speed that is clearly inaccurate. I did some research on it and found out it is a common problem with these cars and a very costly repair. At this point in time I cannot afford the repair so I just try to drive slow. This should be a recall.

- Grove City, OH, USA

problem #195

Jan 042009


  • miles
2004 chev Impala speedometer says 22 mph while sitting still - going slower than what speed says I have had alot of other problems with their Impala from the day I purchased it. Starting problems, fuel tank baffles, front end problems, temp problems, another sensor problem. Car has approx 60,000 on it.

- Downs, IL, USA

problem #194

Dec 232009


  • 140,000 miles
I have a 2004 Chevy Impala. My speedometer has went crazy!! I can be doing 30 and it says I am doing 105. Also when I come to a complete stop it registers 25. This could cause anywhere from a minor speeding ticket to a major accident. This should be a recall. No more GM products for me!!!

- Ellisville, MS, USA

problem #193

Jun 012009


  • 28,000 miles
Speedometer does not keep accurate reading. Gauge can read 110 mph when only going 60 mph or can read 30 mph when driving faster. Needle does not always return to zero when stopped or idling. Also races at times. Happens during cold and hot weather. Also, the temperature indicator gauge needle sticks in the middle of the gauge or goes immediately to the red zone when starting the engine from a cold start or after left parked overnight.

- Humble, TX, USA

problem #192

Nov 122009


  • 75,000 miles
Just driving down the road no specific road just normal driving and all of a sudden the speedometer either goes up or down does not have correct speed sometimes it will go back to normal after about an hour and sometimes after thirty minutes or after you shut the car off and restart. It happens about twice a week I have not replaced any parts as of yet trying to figure out what the problem is for sure. I am reading online that many people are having this problem and it is the gauges need to be replace and that there is a recall on Chevy trucks but mine is a 2004 Impala and as of yet there is not one and there are many people very angry online regarding this matter and want a recall as soon as possible because the cost is about 600 - 800 dollars depending on where you go so they are using gps systems for there speed instead of getting it repaired since the cost is so high.

- South Rockwood, MI, USA

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