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10.0

really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
95,576 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala brakes problems

brakes problem

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2004 Chevrolet Impala Owner Comments (Page 1 of 2)

problem #32

Sep 212016

Impala

  • 130,000 miles

A D V E R T I S E M E N T S

I've owned a 2004 Chevrolet Impala for the past 7 years. Every year or so my ABS, service traction system, and track off lights usually during a non-event situation. I put my brakes on and they lock and all of a sudden all my lights are on. I've spent a lot of money constantly fixing this problem. Everyone else with an Impala seems to have constant issues with this as well. I'm now being asked to completely change out my ABS module & controller for a whopping $3K on a vehicle with only 130K miles after already spending thousands of dollars over the years for ABS/traction issues. This is clearly a persistent safety issue which is costing Impala owners an arm and a leg and needs to be looked into. I've owed many vehicles with much higher mileage and never had issues like this before.

- Robbinsale, MN, USA

problem #31

Sep 072015

Impala

  • 138,000 miles
I have been experiencing a traction control problem. When I make sharp turns the service traction system light comes on, after this light comes on it pulls to the right and makes it hard to stop and even slides sometimes. I have replaced all speed sensors and replaced the wires and the problem is still reoccuring.

- Carrollton, GA, USA

problem #30

Oct 012015

Impala

  • 50,000 miles
Frequently, the ABS activates the brakes while in motion and no pressure is placed on the brake pedal. Usually the ABS light and traction control turn on afterwards and indicate they are now disabled. Sometimes the lights turn on when the engine is started. The dealer said the speed sensor was defective, so they were replaced twice, but this did not fix the problem. This portable had been ongoing for over 6 months.

- Columbus, OH, USA

problem #29

Jan 262016

Impala

  • 132,000 miles

A D V E R T I S E M E N T S

While driving down the highway I saw some smoke or steam coming from under the right dash. I didn't know what it was, so I check my gauges and every thing looked ok, I continue to driving trying to make it to my mothers house. The car cut itself off and I shift to N and roll into the driveway. I got out went into the house for a couple of min. When I return the car was smoking, I dash water on top of the hood but the smoke turn into flames that's when I called 911. Help came and was able to put the fire out.

- Greenwood, SC, USA

problem #28

Aug 132014

Impala

  • miles
The contact owns a 2004 Chevrolet Impala. The contact stated that while driving at various speeds, the traction control grinds on the vehicle became inoperable. In addition, the contact stated that the brake pedal became difficult to depress as the instrument panel illuminated. The failure was persistent. The contact also stated that the vehicle leaked oil. The vehicle was taken to a dealer where but the failure was unable to be determined. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 15V201000 (engine and engine cooling). The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

- Dallas, OR, USA

problem #27

Dec 012015

Impala

  • 175,000 miles
Faulty/worn ignition switch in this vehicle will generate the following issues: (determined through trial and error due to chronic electrical issues:) 1). Engagement and disablement of ABS system because of lack of good power to the system from the ignition switch circuit. 2). entire loss of directional system(turn signals) again because of lack of good power to the system from the ignition switch circuit. These two situations lead to vehicle that is unsafe to drive at the time of the failure which may happen stationary or while in motion. These issues were intermittent and would happen at any time. Ignition switch in a vehicle should not generate issues such as this.

- Rockford, MI, USA

problem #26

Feb 202015

Impala

  • 57,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Chevrolet Impala. The contact stated that while approaching a stop light, the brake pedal was depressed but the vehicle failed to stop. The contact had to apply excessive force to the brake pedal in order to stop the vehicle. The vehicle was taken to an independent mechanic who stated that there was a leak coming from the driver rear side of the vehicle. The dealer diagnosed that the brake lines needed to be replaced. The vehicle was repaired. The contact stated that the brake fluid warning light previously illuminated and the vehicle was inspected by the independent mechanic who replenished the brake fluid. The manufacturer was not notified of the failure. The failure mileage was 57,000. Updated 04/07/15 the brake lines were leaking and corroded and rusted. Updated 06/04/15

- Livingston, NJ, USA

problem #25

Nov 222014

Impala 6-cyl

  • 127,000 miles
My service traction system and ABS light stays on constantly when I am driving. I don't know what kind of problem this is could you possibly tell me some information and if there's a recall.

- Kennett, MO, USA

problem #24

Oct 212014

Impala

  • 93,255 miles
Service traction system light has gone on a number times and then went off again. Now, when it goes on the ABS light and the traction off lights also go on. They usually go off while driving. These warning lights do not always go on. If they are going to go on, it will generally be on start up. Today all three lights went on at start up, but the service light went out and the ABS and traction lights remained on. Turned vehicle off, then back on and the two lights remained on. I've been told it's a common problem with Impala, you can spend a lot of time and money trying to figure out the defect without success. I'm worried that our safety might be in jeopardy.

- Veneta, OR, USA

problem #23

Jul 112008

Impala 6-cyl

  • 37,545 miles
My wife was driving home from work when the engine stopped running and caused her to have to pull off the road. It took several minutes before car would restart. Since the first time she had this happen at least 3 times a year since. I've driven the car several times after she has told me it happened again and had our mechanic look at it also. Also have had the instrument panel gauges not working properly for 2 years now and haven't been able to figure out why, we think there is a short somewhere in the electrical system but have not been able to pin point it. The chrome plate aluminum alloy rims the chrome has been flaking off since the car was 2 years old and we now have to keep refilling the tires with air at least once a week. Have gone to the dealer a couple of times but get a run around that its not a problem with the car. I have talked to a gentleman who also has the only other 2004 Impala ss in our town and he has the same problems as we have had and gotten same response from our local dealer where we both bought our cars from. My Impala ss at this time has just over 80,000 miles on it and in addition to problems mentioned above we had to have power steering pump, rack in pinion and alternator replaced and looking like the rack in pinion is going out again as I write this. I've become very disappointed with Chevrolet over this car.

- Ashland, KY, USA

problem #22

Jan 012014

Impala

  • miles

A D V E R T I S E M E N T S

ABS and trac off lights come on every time I start the car and stay on till I turn it off. Can't seem to fix it.

- Madison Lake, MN, USA

problem #21

Oct 072014

Impala 6-cyl

  • 297,336 miles
Chevrolet Impala 2004, traveling on a 4 lane divided highway, at 65mph, using cruise control, 2 adult passengers using seatbelts, driver saw truck entering the intersection from the drivers right side. The driver accelerated and swerved to avoid a collision. The Impala was struck by the truck. Skid marks were made on the highway by the tires of the Impala from the impact to where the Impala stopped and the engine stopped. The driver worked to put the car into park to restart the Impala in order to move the Impala to a safer position on the highway, out of the lanes of traffic. Upon stopping the driver turned off the ignition key to the off position. The key was not on a key ring. The key had been removed from the fob and key ring upon receiving the safety recall notice, GM recall 14350. The hazard blinkers were turned on. The driver and passenger moved to the adjacent frontage road. The driver of the truck called the local police. The driver of the Impala called 911. A police report was made. Pictures were taken of the damage to both vehicles and the skid marks on the highway, made by the Impala. No skid marks were visible along the path traveled by the truck. The Impala hazard blinkers were turned off. The driver attempted to start the Impala. The Impala did not start. The passenger worked to start the Impala, the dash lights did not turn on, the head lights did not turn on. A witness moved a vehicle into position to facilitate a "jump start", the Impala started, the security warning light was illuminated. The Impala was driven a short distance and parked, odometer reading 297336. Arrangements for repair have yet to be determined.

- Concordia, MO, USA

problem #20

Aug 312012

Impala

  • miles
The contact owns a 2004 Chevrolet Impala. The contact stated that while driving 35 mph and attempting to stop, the brake pedal became dificult to depress and failed to respond. As a result, the contact crashed into the rear of another vehicle. A police report was filed. The contact sustained injuries to the right arm, the thumb and the rotator cup, which required medical attention. The manufacturer was not notified of the failure. The approximate failure mileage was unavailable.

- Bessmeer, AL, USA

problem #19

Apr 072014

Impala

  • miles
The contact owns a 2004 Chevrolet Impala. While driving approximately 65 mph, the driver lost control of the vehicle due to the wet road surface. The driver failed to bring the vehicle to a stop and the steering and brakes seized. As a result, the driver crashed into an embankment and a tree. The air bags failed to deploy. The driver sustained neck, head, and back injuries and medical attention was received. A police report was filed and the vehicle was destroyed. The contact referenced NHTSA campaign number: 14V355000 (electrical system), but it was not confirmed if the vehicle was included in the recall. The manufacturer was not notified. The failure mileage was unknown.

- Emporia , VA, USA

problem #18

Jul 252014

Impala 6-cyl

  • 84,725 miles
@ 65mph traffic came to a slow down, I had plenty of space 2 stop if I had 2 in my lane. I applied the brakes & the wheels locked up & was skidding out of control, it surged into the lane left of me & the rear slid over where I was sideways. I tried to control my steering but it would not respond, then it went into the lane right of me nearly missing a truck it shot over to the right lane and was now on the shoulder where I still had no control of any steering at all.then the car slammed into a concrete retaining wall and finely the car stopped.the air bags driver and passenger never inflated. Damage to the front end was a total loss including the hood, both right and left side fenders had crunched, the driver and passenger doors bent then the battery died.I already replaced a battery three weeks ago from some kind of electrical system was malfunctioning.

- San Antonio, TX, USA

problem #17

Jul 242014

Impala 6-cyl

  • 206,000 miles
Now car was pulled into drive, has windows down, and will not start, key does not turn but half of lighting works, we are having bad storms an with a 5 year old child to Transport, cant move the car and has another one blocked in has set for 4 days no way to get the key to turn am able to open door was told it needed ignition switch but cant be put in because car key will not turn so car cannot be put on acc, had to transfer insurance to another vehicle that we are trying to get rid of I cannot take the car anywhere and very devastated, have to tell people when they ask it was a junker going to try to fix, ha ha junker but mr fix it I am a disabled 68 yesr oldto have it draped in plastic and I live in a very up dated community where there is lots of traffic cannot afford to keep driving the van, license and title up in two days I am disabled and we have a child to pick up and return after visitation I need an answer right away ordered the stupid ignition switch and paid for it and now it cant be installed because the key will not turn says it has to be set on acc. Cant do that, cant push it because it wont move owned this car less than a month tax license, title and insurance lots of money I don't have they need to get this car fixed asap or I will have to have a loaner car, to pick up my daughter social security is not enough to live on and I don't have the money paid it all out for what I was told was a good car and it was cheaper on gas bought from an insurance man, please I cant wait I do not have money to drive around in some one else's vehicle help help help pleeeeeeeeeeeeeeaze urgent help needed 3. personal information

- Owensboro, KY, USA

problem #16

Jul 112014

Impala 6-cyl

  • 201,600 miles
Brakes making loud noise, had front brake pads put on and now back brakes making loud noises car all of sudden didnt want to stop, now car was pulled into drive, has windows down, and will not start, key does not turn but half of lighting works, we are having bad storms an with a 5 year old child to Transport, cant move the car and has another one blocked in has set for 4 days no way to get the key to turn am able to open door was told it needed iginition switch but cant be put in because car key will not turn so car cannot be put on acc, had to transfer insurance to another vehicle that we are trying to get rid of I cannot take the car anywhere and very devastated, have to tell people when they ask it was a junker gonna try to fix, ha ha junker but mr fix it I am a disabled 68 yesr oldto have it draped in plastic and I live in a very up dated community where there is lots of traffic cannot afford to keep driving the van, licence and title up in two days I am disabled and we have a child to pick up and return fter visitation I need an answer right away ordered the stupid iginition switch and paid for it and now it cant be installed because the key will not turn says it has to be set on acc. Cant do that, cant push it because it wont move owned this car less than a month tax license, title and insurance lots of money I dont have they need to get this car fixed asap or I will have to have a loaner car, to pick up my daughter social security is not enough to live on and I dont have the money paid it all out for what I was told was a good car and it was cheaper on gas bought from an insurance man, please I cant wait I do not have money to drive around in some one else's vehicele help help help pleeeeeeeeeeeeeeaze urgent help needed.

- Owensboro, KY, USA

problem #15

Feb 052014

Impala

  • 161,000 miles
The contact owns a 2004 Chevrolet Impala. The contact stated that the vehicle would shake vigorously when the brakes were applied. The failure occurred while driving various speeds. The dealer replaced all four brakes, rotors, and tires and performed an alignment; however, the failure recurred. In addition, the vehicle would fail to restart when turned off for thirty minutes or longer. The starter was replaced twice, but this did not remedy the failure. The vehicle was not repaired and the manufacturer was not notified. The approximate failure mileage was 161,000.

- Chubbuck , ID, USA

problem #14

Jun 182014

Impala 6-cyl

  • 202,000 miles
My 2004 Impala has the ABS light on. It sounds and feels like the ABS is coming on while driving. The steering felt odd. I was right by my house so I shut it off and turned back on and drove it the block home. I tried driving it around the block the next day and the same thing happened. I am finding many people posting the same thing on the intranet. Many crashes.I called Chevy and we read / located the same recall, from 6/14/04 #04049. We in turn called the dealership, and after many days, calls, finally got my car in. They just called saying there is no recall on my specific Impala. It is doing exactly what all the other people/crash victims talk about. I called Chevy back and they said it goes by state. I guess I am suppose to drive it until it crashes and there is an injury/death before they decide that there are more Impala's out there with the same problem that need the recall. I am at wits end and don't know what to do now. My car is at the dealership. I am having an estimate done on doing what the recall stated to do and will then call Chevy back to try to push the matter higher up the chain.

- Lake Elmo, MN, USA

problem #13

Sep 232013

Impala

  • 6,984 miles
The contact owns a 2004 Chevrolet Impala. The contact stated that the traction and ABS light illuminated on the instrument panel. The contact mentioned that the vehicle made a loud grinding noise which exacerbated when the brakes were applied. The vehicle was taken to an independent mechanic. The technician replaced the bearings, brakes and two tires. The remedy failed to repair the problem. The manufacturer was not notified of the defect. The approximate failure mileage was 6,984.

- Munhall, PA, USA

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