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5.9

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,918 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Chevrolet Impala suspension problems

suspension problem

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2007 Chevrolet Impala Owner Comments

problem #7

Sep 282007

Impala

  • 15,000 miles

A D V E R T I S E M E N T S

Only the inside 1 inch of both rear tire wear out after 15,000 miles down to the cords. General Motors has replaced two sets of tires for me but the second I hit 36,000 mile warranty they refuse to help me anymore. There is a program bulletin from General Motors on this defect (bulletin number 08032) for the police package vehicles only. I looked up the defective part numbers (10329689 & 10329691 -rod & rear spindles) and they are the same part whether they go on police vehicles or the common consumer vehicle. Defective is defective. I have argued with General Motors and they refuse to help the common people who buy the majority of their Impala vehicles. No matter how many times I take it back to the dealer they can't line up the rear end to stop the wear. Someone is going to blow a rear tire and have a fatal crash!

- West Bloomfield, MI, USA

problem #6

Dec 092008

Impala

  • 40,000 miles
I purchased 2007 Chevy Impala with 32,000 miles. I bought this at a GM authorized dealer. How can they sell a car with an alignment issue. At 40,000 miles the inside of the rear tires are almost bald. I called GM an got a case number of 71-686232146 they stated that I would have to go and pay a dealership $100 to do a diagnostic on the car and they would then at that time do a review if they would cover the repairs or not. Upon researching on the internet I have found several other people with the same problem on this car. GM is admitting this is a problem on the police version of the car. The part numbers for the spindle rod is the same on both cars. I believe GM isn't fixing civilian cars due to we don't have unlimited money and lawyers like the city, state and government. I noticed this on Tuesday December 9th 2008 on an icy road. At 30 mph, it feels like the rear end wants to pass you or like as if you where pulling a trailer that was violently wiping back and forth. When I went from dry pavement to icy pavement the car went sideways. I had made an appointment with country side motors in wellington Kansas 67152 phone 620-326-7433 and spoke with the service manager ron. We made an appointment for the next day. He called me back 15 minutes later after looking at the recall for the police version and said he didn't like my attitude the last time we talked on a different issue "it was about the tire pressure monitoring system being off, he said my tire were over inflated and to not go by what the tire manufacturer says but go by what GM says to inflate to. I told him not so and an example of it was Ford also thought they knew better than the tire companies and they were wrong too." So he told me that country side was washing their hands of me and my issues and hung up the phone. I believe this to be a serious safety issue with the car. A person could involuntarily swerve and hit an oncoming car. The parts are $250 plus install and new tires.

- Wellington, KS, USA

problem #5

Jun 012008

Impala

  • miles
I bought a 2007 Impala with 16,000 miles on from a small dealer in May 2008, it was a previous rental vehicle. Soon after that, someone brought to my attention that the top or the rear tires seemed tilted toward the vehicle and the bottom tilted away, (out of plumb). The vehicle seemed to drive fine so I thought it was normal for this vehicle. At about 25,000 miles I noticed the inner sides of the rear tires showing excessive wear, at 28,000, the tire belts were showing on the inner 2 inches of the tire. The outer treads look great. I contacted the dealer that I bought it from and they said that it was an alignment problem and that I should contact GM as it should be under the factory warranty. I'm now waiting on an appointment with my local GM dealer next week. After researching this on your web site I'm seeing a real problem with this. I too fear for the safety of me or anyone else that might have this problem with their 2007 Impala. I have not confirmed if this is a recall issue or not, but it should be. Please help!

- Mechanicville, NY, USA

problem #4

May 132008

Impala

  • miles

A D V E R T I S E M E N T S

I have a 2007 Chevy Impala. Bought it in Nov 2007 with 13,000 miles. I noticed all winter driving on snow and ice., that it was handling terrible, was swaying all over. Contributed it to the excessive snow. In May 2008 my check engine light was on took it to the dealership and then was told both of my rear tires were worn down on the inside down to the metal. I now have 19,000 miles on it. Rear tires had to be replaced and an alignment. I ask how this could happen with so few miles. I was told " that it just happens" no it does not just happen. The rear wheel spindle rod needed replaced and this caused the tire wear. The dealership would not work with me at all and I had to pay for all repairs. I found out that their was police vehicle that this happened to and GM paid for the tires, because it was a defective rear wheel spindle rod. I contacted GM customer servi ce and was told that they replaced the tires on the police car because it was known to go bad on the police equipped vehicle, .and of course it shouldn't matter, a 2007 Chevy Impala is the same no matter if the police are driving it or if I am. I got no where with GM, in fact I was treated very rudely by the customer service manage. I am still pursuing it. Everyone who has had this problem, should continue to pursue this. It is not right, we should be compensated for this.

- New Albin, IA, USA

problem #3

Jun 052008

Impala

  • 20,000 miles
A friend a mine told me I needed to check the rear tires on my 2007 Chevy Impala. He stated that he knew of several cases that the inner rear tire had severe tire wear and could cause an accident. I check my tires and found that both rear tires had been worn down until the steel belt was visible on the inner two inches of the tires after only 20,000 miles. The front tires also had worn on the inside two inches of the tire. I contacted the dealer where the vehicle was purchased and told there was no recall or service bulletin and the problem was I did not rotate the tires properly. After calling several other dealers and GM customer service the dealer where it was purchased told me to bring it in to be checked. When I arrived before the service department even looked at the vehicle, I was told there was nothing covered by the warranty and there was nothing they could do. I was told by the service department that my vehicle was not safe to drive home due to the tire wear. I was told by the GM customer service it was not there problem, case closed. I did learn after some research the GM has a problem with the 2007 Chevrolet Impala police vehicle. ┐a condition that may cause rear wheel misalignment, resulting in lower tread dept on the inner side of the rear tires┐. GM will ┐replace rear wheel spindle rods, align the rear wheels and if necessary replace the rear tires at no cost. GM has admitted they have a problem with the police Impala but not any other models of the Impala. Before this causes accidents GM needs to come out with a recall to fix all of the Impala.

- Karnak, IL, USA

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problem #2

Apr 232008

Impala

  • 10,500 miles
Rear end alignment on fleet vehicles. I currently operate a 2007 Chevrolet Impala as part of my employment at a local police Agency (government vehicle). At my last oil change, at 10500 miles, I was shown my tires on the rear (bald on inside) and told I had to bring to the dealership for warrant rear end work. I was told at the dealership this is an issue with all fleet vehicles of this make and model but not a recall. They are supposedly fixing my rear end but are refusing to replace the tires. Tires should not need replacing at 10,000 miles, so it is a defect and should be warranty. Also, due to the type of wear on my tires, it was not visible until removed from my vehicle (outside tires still had tread) which I believe is a safety hazard as the tires could malfunction during a high speed incident and cause harm to me or my co-workers.

- Baton Rouge, LA, USA

problem #1

Feb 252008

Impala 6-cyl

  • Automatic transmission
  • 11,928 miles
Rear alignment not within specs from factory, caused rear tires to wear out prematurely. Front disk brake rotors and brakes unrepairable at 11,000 miles. Chevrolet would not cover repairs under warranty.

- Bernalillo, NM, USA

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