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10.0

really awful
Crashes / Fires:
23 / 0
Injuries / Deaths:
27 / 0
Average Mileage:
59,416 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2009 Chevrolet Impala Owner Comments (Page 2 of 8)

« Read the previous 20 complaints

problem #127

Aug 142015

Impala

  • 50,000 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Chevrolet Impala. While driving various speeds, the air bag warning indicator illuminated on the instrument panel. The contact received notification of NHTSA campaign number: 16V507000 (air bags, electrical system); however, the dealer refused to repair the vehicle. The dealer stated that the recall issue was not on the passenger side, but on the driver side with the seat belt retractor or wiring harness. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000. Updated 11/01/16

- Glen Aubrey, NY, USA

problem #126

Aug 012014

Impala

  • 60,000 miles
The contact owns a 2009 Chevrolet Impala. While operating the vehicle, the passenger side air bag sensor illuminated and indicated the presence of a failure. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 60,000.

- Lakemore, IL, USA

problem #125

Aug 152016

Impala

  • 31,000 miles
Received a safety recall for above car for the airbag. The recall is #36110. It states that dic alerts may intermittently turn on and off. The dashboard light on my car has been doing exactly that. I brought it to curry Chevrolet in white plains, NY. The dealer told me that the airbag recall has nothing to do with the airbag warning sign that won't turn off and wanted to charge me $700 to fix it. The car only has $31,000 miles on it. I am 80 years old and do not have the resources to fix this problem as I am on a fixed income. I feel the airbag recall/and light problem are definitely related. I am 80 years old and do not have the resources to fix this problem as I am on a fixed income. I feel the airbag recall/and light problem are definitely related and that I am being taken advantage of. I look forward to your assistance. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- White Plains, NY, USA

problem #124

Jun 152012

Impala

  • 154,000 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Chevrolet Impala. While driving at an unknown speed, the air bag warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the driver's presence sensor failed. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was included in NHTSA campaign number: 16V507000 (air bags, electrical system). The failure mileage was 154,000.

- Northfield, MN, USA

problem #123

May 152015

Impala

  • 85,000 miles
I have gotten in touch with GM and Chevrolet customer service and my local dealership who have refused to correctly diagnose my issue. I have been charged 99$ per visit to jones Chevrolet and still have the service air bag light on my vehicle. It stays on all the time and intermittently goes away once in a blue moon. It started off with the light just turning on when I hit a bump or a rough road but now even on the highway it comes on. GM customer service told me that an air bag issues is the customers responsibility after my warranty is up however the air bag has never deployed or the car has never gotten into an accident so I am at a loss as to why it is my responsibility for the repair of such an integral safety part of the vehicle which should last and function without issues for at least a little while if not for a long time after the initial warranty is up. I have now spend in the upwards of $800 out of pocket to try and get this issue resolved but GM has not been cooperative at all. I had to leave 5 voicemails to an advisor to call me back and she and her supervisor rudely told me that they have given me a resolution and if god forbid I got in an accident and the air bag needed to deploy but didn't do so it would be on me and GM wont take responsibility. I am very concerned for my safety and the safety of my passengers. I have transcripts of service and recorded call from them to prove this. Please assist.

- Shaw Afb, SC, USA

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problem #122

Apr 012016

Impala

  • 72,000 miles
Airbag service message and airbag light goes on and off. Paid $269.36 4/22/2016 so it would pass state inspection. Light stayed off for about two months, now it is giving us the same problem. Returned to dealer, said cost to repair with new harness in the drivers seat would be around $250 more. The general has a huge problem here.

- Washington, WV, USA

problem #121

Nov 302015

Impala

  • 113,803 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Chevrolet Impala. While driving various speeds, the air bag warning light illuminated intermittently. The contact mentioned that the interior locks failed to operate. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 113,803. The VIN was not provided.

- Raleigh, NC, USA

problem #120

Jun 262016

Impala

  • 33,700 miles
Service air bag warning light keeps intermittently coming on during operation of vehicle. The car has been serviced twice for this problem. Underseat harness connections were tightened, but that has not corrected the problem. Problem began 4 months ago. Warning light will clear once engine shuts off. A complaint has been filed with GM. At this time, GM is unable to tell me if the air bag would function as designed or even deploy at all in the event of an accident.

- Peoria, IL, USA

problem #119

Jun 272016

Impala

  • 83,000 miles
Service air bag sensor intermittently illuminates and remains on while driving, as does the air bag warning symbol. Unsure if air bag will inflate in a crash if light is on during a crash. Considerable safety concern for myself and family which are currently only ride in rear of vehicle.

- Lindenhurst, NY, USA

problem #118

Jun 292016

Impala

  • 69,600 miles
The contact owns a 2009 Chevrolet Impala. While driving 65 mph, the service air bag light illuminated. The vehicle was not diagnosed nor repaired. The contact informed the manufacturer of the failure and no repairs were made. The failure mileage was 69,600.

- Lawrenceville, GA, USA

problem #117

Jul 042015

Impala

  • 97,000 miles

A D V E R T I S E M E N T S

Car was parked and not running but was in hot sun for a few hours. When I came back to car I started it up and passenger side front air bag sign was on. This happened on July 4th of 2015. Occasionally the airbag light will go off for a few minutes but then will come right back on.

- Gresham, OR, USA

problem #116

Apr 012015

Impala

  • 96,000 miles
My passenger airbag light is on preventing me from getting my inspection. It came on shortly after a recall was performed for a sensor that controlled ABS/tc and engine losing power

- Brattleboro, VT, USA

problem #115

Apr 052016

Impala

  • 64,000 miles
Service air bag light is on at 64000 miles. Looks like Chevy needs to fix the problem. Went to the dealer and they have tried numerous things.keep getting told to come back it could be this one other thing.

- Onalaska, WI, USA

problem #114

May 012014

Impala

  • miles
Intermediate light and readout of service airbag. This light has been doing this since I purchased the car. Had the dealer look at it and they can't figure it out. This is a big safety issue that could result in injury and or death.

- San Bernardino, CA, USA

problem #113

Apr 152016

Impala

  • 100,000 miles
The contact owned a 2009 Chevrolet Impala. While driving approximately 40 mph, the driver lost control of the vehicle and crashed into the side rail. The vehicle sustained significant damage and was destroyed and towed. The air bags did not deploy. The driver sustained a neck and hip injury, which required medical attention. A police report was filed. The cause of the failure was not diagnosed. The vehicle was repaired. The manufacturer was not notified. The VIN was unknown. The failure mileage was 100,000.

- Saganaw, MN, USA

problem #112

May 052016

Impala

  • miles
While driving home from work my car started jerking the ESC came on engine light traction control system pulled over almost got hit by two other cars. Also the airbag lights been on the sensors have all been replaced and new front airbags.

- Waterloo, IA, USA

problem #111

Apr 302016

Impala

  • 63,000 miles
Service air bag light comes on. Intermittent some times, then stays on for weeks. 63,000 miles.

- Grosse Pointe Woods, MI, USA

problem #110

Apr 042016

Impala

  • 106,233 miles
The contact owned a 2009 Chevrolet Impala. While driving approximately 25 mph, the vehicle crashed into an embankment. The air bags did not deploy. The contact sustained injuries that required medical attention. A police report was filed. The vehicle was towed to a tow yard and the insurance company deemed it destroyed. The manufacturer was not made aware of the failure. A few days after the crash, the contact received notification of NHTSA campaign number: 14V355000 (electrical system). The VIN was invalid. The failure mileage was 106,233.

- Fordyce, AR, USA

problem #109

Aug 082010

Impala

  • 9,800 miles
Keeps telling me to check air bag, but not on recall list. What can I do. Taken to dealership, but no help

- Wichita Falls, TX, USA

problem #108

Mar 252016

Impala 6-cyl

  • miles
There has been an consent issue occurring with my vehicle's airbag light coming on. Every time I take it to the dealership I pay $100 for a diagnostic test for them to tell me they are unsure of the issue, but they reset the system for the light to turn off. 4 to 6 months goes by and the light comes on "again". as of right now I do not feel safe that my vehicle will protect me down the highway and I would like and investigation to be opened. Thank you for your time and concern. Have a great day.

- Dayton, OH, USA

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