This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service air bag light came on periodically, then stayed on. Went to jeff wyler dealership(shelbyville, ky). Was told there was corrosion in cable. Repaired a $98 diagnostic fee plus parts. Was first given option of not repairing, as they forgot to tell me about the diagnostic fee, or repair at cost of fee. Was repaired on June 18, 2015. On 7/12/15, light came back on. Is not staying on long enough for me to take to the nearest dealership in eminence, ky. Jeff wyler closed its local dealership. Called GM yesterday. No recalls for my VIN #. I am concerned.
The contact owns a 2009 Chevrolet Impala. The contact stated that the air bag warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 121,000.
At start up, the service air bag came on dash and the air bag seat belt light came on. And now it stays on. I see this seems to be a regular problem with the Impala.. if that many people are having that problem it seems to me to be a faulty something and a safety issue.
Service air bag light came on. Had the car scanned to find out it was a passenger side air bag. Now on 6/2/15 I am getting another service air bag light, but after I shut the car off, and turn it back on, the light does not come back on. The dealer tells me that until it stays on, they can not scan it. I am not very confident in the airbag system. I have been told by a technician that if one airbag is not functioning right the whole air bag system shuts down. Scary!
- Northfield, MN, USA
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I bought the car a few weeks later the air bag light comes on. It comes on and turns off at random times. I have called the dealer and they said there is no recalls for it. I also looked online and there is many more people having the same problem with there air bag system.
The contact owns a 2009 Chevrolet Impala. Upon starting the vehicle, the service air bags warning indicator illuminated intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue. The failure mileage was 72,500.
The service engine light goes on intermittently. Sometimes stays off for up to a week and then comes back on. Took it to Chevy dealership and was told the module for the driver's side air bag needs to be replaced at a cost to me of $730- how can something like this happen when there has been no accident, low mileage or any type of "bumping" to the vehicle. I feel this is a safety issue that GM should resolve. Upon looking into this complaint on the internet, I see there are quite a few that have this same problem. This is something that would effect any driver with this problem if there is a serious accident and the air bags do not go off as intended...updated 10/20/15 updated 11/09/15.....updated 08/11/16 updated 1/20/2016... updated 10/26/2017
The contact owns a 2009 Chevrolet Impala. Under the front passenger side seat, the wiring harness for the air bag fractured and the air bag warning lamp did not illuminate to indicate a failure. The vehicle was taken to an independent mechanic who replaced the air bag wiring connector. The contact was not included in NHTSA campaign number: 08V517000 (air bags). The manufacturer was notified of the failure. The approximate failure mileage was 53,977. MA 08/05/15 updated 9/24/15
The contact owns a 2009 Chevrolet Impala. While at an independent mechanic for repair, the mechanic diagnosed that the wiring harness for the passenger side air bag fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,977. MA 08/05/2015 updated 9/29/2015
When trying to start this vehicle it will not crank over. The lights on the dash light up and the proper noises as if your starting your car come on; however the service airbag sign comes across my dash and the car will not crank over. I tried to use the keyless entry and this does not work either. I have placed a passenger in the front passenger side of vehicle and after leaving the ignition switch to on for a few minutes the car will then crank over. It will either start or just crank over and act as though it will start. If it does not start the first attempt I wait several more minutes and mess around getting in and out of the passenger seat. It will crank over and start. After reading several complaints on... www.impalaforums.com/Chevy-Impala-8th-gen-discussion/328381-service-air-bag.html#/forumsite/20859/topics/328381 I wonder why there cannot be a recall issued on this" it appears to be an ongoing safety issue. I have had this at the dealership without successfully being repaired. Is there anything you can do about this" I do not feel safe in my own vehicle.
Service air bag light randomly comes on. Warring can be erased by pushing the reset button so you continue to view information window. Moving driver seat back or forward can something erase the warring. Dealer could not tell if driver side air bag is working when the warring light is on, go figure! repair could be thousands of dollars. Why are air bags not covered for a 100,000 miles or 10 years like emission components? after all air bag systems are safety issues and emissions are not! I will just drive the vehicle as is.
The contact owns a 2009 Chevrolet Impala. While driving approximately 55 mph, the vehicle stalled and the lower engine power warning light illuminated. The vehicle was restarted. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown part related to the throttle body needed to be replaced. The vehicle was repaired. In addition, while driving at various speeds, the air bag warning light illuminated. The vehicle was taken to a dealer where the technician stated that an unknown part needed to be tightened. The vehicle was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 65,000.
The contact owns a 2009 Chevrolet Impala. The contact started the vehicle and the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 43,000. Updated 6/30/15 updated 07/02/15
This was the first time the service air bag came across center info on dash info system. The light also showing that the SRS was on indicating a problem. My husband came took the car for a test and no lights or warnings. Took it to the dealership and serviceman stated if the errors are not showing it could be a problem trying to find the issue of the light and warning. With just over 10,000 miles on this vehicle 2009 Impala because being over 5 years old I would have to pay for all checks which may or may not correct anything. My husband has checked it several times in the last few days and he didn't get any errors. I drove it to church today and sure enough it said service air bag and the icon light was on for driver's air bag. Then no lights or warnings coming home. Will the air bags deploy when this warning is showing? why can't the dealer inform owners of this vehicle that a problem exists. I found several places on line about the same problem. Apparently one person paid over 900 dollars for a repair others said that dealers were of no help. I just want to go on record that this may be a safety issue and all owners with this problem should report it to GM and also to the NHTSA.
I began making a left turn, when the vehicle lost control. The acceleration picked up and I lost control of the ability to steer. The brake would not press down and the vehicle picked up speed faster before hitting a tree.
I contacted Chevy service to inquire why my "service air bag" light came on when my vehicle had not been in an accident. They stated that no recalls were currently in place for air bags and they would cover the diagnosis cost to find out what the issue was. The service department called and said the "seat belt tensioner bracket was defective and needed replace" they also stated they had no of knowing if the air bags or seat belts would deploy in the event of an accident without replacing the defective seat belt tensioner bracket. It would seem to me that if this situation is true (safety restraint system can be rendered ineffective without notice) that possibly the situation should be looked into. The "service air bag" indicator was coming on and off by itself so I originally did not worry too much about it until it came on and stayed on. Imagine my surprise when the GM service department stated that I could have driving around with no safety restraint system. Imagine also my surprise when Chevrolet customer service did not seem to see the urgency of who knows how many vehicles are out there with a potentially useless safety restraint system. Please use your position or respect to pursue this issue and find out if there is a safety concern. Thank you. I have case file numbers and more information if you require.
The contact owns a 2009 Chevrolet Impala. The contact stated that while at a stop sign, another vehicle crashed into the front of the contact's vehicle and the air bags failed to deploy. The contact was unsure about what warning light illuminated. The contact sustained head, back, neck, left arm and shoulder injuries that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic. The vehicle was repaired but the contact was unsure what repairs were performed. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 14V355000 (electrical system). The failure mileage was unknown.
On 2-2-2015 vehicle was involved in a two vehicle, personal injury auto accident. Damage was incurred to the left and right front 1/4 (fender) panels, engine compartment, interior dashboard and steering wheel area along with the passenger side front door of the aforementioned vehicle and respective VIN. At the time of the accident, none of the air bags deloyed and the vehicle is equipped with driver side, passenger side, front side impact and head/curtain air bags. The vehicle has subsequnetly been totaled by the insurance company and awaits disposition at their salvage impound facility. A "hold" has been placed on the dispostion of the vehicle by the insurance company pending an investigation by General Motors corporation, Chevrolet division product safety personnel. The GM assigned incident # is 805801 and was assigned on approximately 02-19 or 02-20-2015. To date, aside from the intial notifiction by GM of receipt of the incident/complaint, the person assigned to the incident has failed to return telephone inquiries for general infortmation, status of the review and /or investigation.
The contact owns a 2009 Chevrolet Impala. While driving 25 mph, the service air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 118,000.
A D V E R T I S E M E N T S
- Shelbyville, KY, USA