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9.4

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,205 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2011 Chevrolet Impala Owner Comments

problem #14

Sep 022013

Impala

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

2011 Chevrolet Impala. Consumer writes in regards to vehicle head rest issues. The consumer would like the head rest removed. She stated they were too large, which blocked her view.

- Pinckney, MI, USA

problem #13

Jun 032013

Impala

  • miles
2011 Chevrolet Impala. Consumer writes in regards to vehicle back row head rests. The consumer stated when using the rear view mirror, the head rest obstructed his vision so that approximately two-thirds of the rear window was blocked from view.

- Verona, PA, USA

problem #12

Jan 012011

Impala 6-cyl

  • Automatic transmission
  • 200 miles
The contact owns a 2011 Chevrolet Impala. The contact stated that the rear center headrest obstructed the rear view. The manufacturer was made aware of the failure and stated that the headrest design could not be altered. The VIN was not available. The failure mileage was 200 and the current mileage 7,200...updated 09/04/12 updated 09/12/2012

- Mankato , MN, USA

problem #11

May 012012

Impala

  • miles

A D V E R T I S E M E N T S

2011 Chevy Impala. Consumer writes in regards to vehicle headrest and not being able to see out of the rear view mirror

- Washington, DC, USA

problem #10

Feb 012012

Impala 6-cyl

  • Automatic transmission
  • 30 miles
The contact owns a 2011 Chevrolet Impala. The contact stated the head rest on the rear middle seat blocked his view. The manufacturer was made aware of the vehicle. The vehicle was not repaired. The failure mileage was 30 and the current mileage was 18,000. Updated 06/05/12 updated 06/07/12

- Surprise , AZ, USA

problem #9

Mar 012012

Impala 6-cyl

  • miles
2011 Chevrolet Impala. Consumer states issues with rear seat head rests being too high. The consumer stated the rear seats has three large head rests, which makes it impossible to see out of the rear window.

- Brookville, PA, USA

problem #8

Jan 032011

Impala 6-cyl

  • 0 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Chevrolet Impala. The contact stated the head rest located in the middle of the rear seat was blocking the drivers view when she used the rear view mirror. The manufacturer was notified, but denied any assistance with repairing the vehicle. The dealer was not notified of the failure. The failure mileage was 0 and the current mileage was 10,000. Updated 11/25/11 updated 11/30/11

- Two Rivers , WI, USA

problem #7

Sep 222011

Impala

  • 10 miles
The contact owns a 2011 Chevrolet Impala. The contact stated the driver was four feet eleven and the rear middle seat head rest obstructed the drivers view and could potentially cause a crash. The dealer stated the manufacturer was aware of the defect and they was in contact with the manufacturer concerning the defect. The vehicle has not been repaired. The failure mileage was 10 and the current mileage was 105. Rvk updated10/27/11 updated 3/30/12

- Franklyn, LA, USA

problem #6

Jan 272011

Impala 6-cyl

  • 125 miles
Huge rear headrests (3 of them) block nearly 70% of rear visibility and make it impossible to see vehicles directly behind or approaching from behind. Even stopped at a traffic light, the middle headrest blocks the view of any vehicle behind. Changing lanes is incredibly difficult and dangerous, at best, because driver can't see what's directly behind. Tried seat adjustments, outside mirror adjustments, rear view mirror adjustments, and nothing works to improve the rear view. This is an incredibly dangerous situation, which has apparently been addressed in the Impala for 2012; why has Chevrolet not contacted drivers for a safety fix or recalled" I have contacted my dealer and am still waiting for a response. In the meantime, we are hoping no accidents occur as a result of this poor visibility issue. It seems to me that Chevy would be concerned about liability, if nothing else. Does anyone know if there are fixes for this, short of sawing off the middle head rest? they can't be adjusted or even folded down with the seat since they're built into the rear window shelf and not the seats. (who the heck came up with this one") I'm hoping you can help before somebody gets injured or worse. There are many complaints out there about this issue, including those on your site. Please help! thanks.

- Dimondale, MI, USA

problem #5

Apr 272011

Impala

  • 2,000 miles
The contact owns a 2011 Chevrolet Impala. The contact stated that the rear headrests were positioned too high and obstructed vision while reversing. The dealer and manufacturer were notified, but denied any assistance with the failure. The vehicle was not repaired. The failure mileage was 2,000 and the current mileage was 13,000.

- Clinton Township, MI, USA

problem #4

Jul 062011

Impala

  • 14,000 miles

A D V E R T I S E M E N T S

The contact rented a 2011 Chevrolet Impala lt. The contact stated the rear seats head rest were very wide and obstructed the rear and side view. The failure and the current miles were 14,000.

- Raleigh, NC, USA

problem #3

Mar 152011

Impala

  • 500 miles
The contact owns a 2011 Chevrolet Impala. The contact stated that the seat headrests were too high and obstructing visibility thru the rear view mirror. In addition, he stated that the side view mirrors were abnormally small. The dealer was contacted but offered no assistance, stating that they could not alter the design of the vehicle. The dealer advised the contact that an independent mechanic could possibly lower the seat or cut down the headrest. The manufacturer was not contacted. The vehicle was not repaired. The failure and current mileage was 500.

- Grove City , OH, USA

problem #2

Dec 012010

Impala

  • miles
2011 Chevrolet Impala lt. Consumer states that rear head restraints are excessively high the consumer stated his rear view vision of traffic was obstructed.

- Hanover Township, PA, USA

problem #1

Sep 272010

Impala 6-cyl

  • Automatic transmission
  • 11 miles
The contact owns a 2011 Chevrolet Impala. While driving the vehicle at any speed, the contact noticed that it was difficult to see through the rear window due to the rear seat head rests blocking her view. The vehicle was taken to the dealer where the contact was informed that the vehicle was operating to standards and could not be repaired. The current and failure mileages were 11. Updated 12/30/10 updated 01/04/11

- Woodmere, NY, USA

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