This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had three (3) sets of driver and passenger seat belt restraints installed due to original and replacement sets failure to retract. This was demonstrated to the service technician on all occasions and she agreed with the failures. The service manager never (repeat) never examined my vehicle. I contacted NHTSA via ODI number 714613 and the Chevrolet customer assistance center (who established my file as 990575015), neither of which has seen fit to again, replace my current belts--which also failed to retract!! I am being told by each party that the restraints do not/not present a safety hazard, and as such, they will not replace them! I fail to understand how these restraints are not considered a safety issue. I do not wish to wait until an accident to find out that they fail to secure either the driver or the passenger in their seats or the seats themselves in the vehicle! further, I have already witnessed a friend of ours (who was a passenger at the time) fall when exiting the vehicle because the faulty belts did not retract and rather became caught on her person and caused her to fall! to further the problem is that neither the manager of gunn Chevrolet or the Chevrolet customer assistance center have had the curtesy to verbally contact me on my concerns that there remains a chance that the first three sets of belts were themselves faulty and another set may solve this continual problem I have with my vehicle. I am very concerned about this issue and at the very least would expect to receive something in writing stating that all parties agree that the restraints are not a safety issue and as such, I will just have to be satisfied with a vehicle that is faulty!!! I would honestly feel much better off if this issue were resolved. I know that I can not be the only Monte Carlo owner with this problem! sincerely, roger K. laughlin.
The driver's side seat belt is inoperative due to the seat belt not retracting. Also, the belt is fully extended out, consumer states the seat belts are on a national back order. As of 12/10/97 dealer called to say that seat belt is in. Will take vehicle in on 12/15/97.
- Roseville, CA, USA
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- Converse, TX, USA