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7.0

pretty bad
Typical Repair Cost:
$118.00
Average Mileage:
53,583 miles
Total Complaints:
6 complaints

Most Common Solutions:

  1. no permanent solution, dealer installed steering lube kit (3 reports)
  2. not sure (3 reports)
2002 Chevrolet Silverado steering problems

steering problem

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2002 Chevrolet Silverado Owner Comments

problem #6

Nov 142003

Silverado LT Duramax Diesel

  • Automatic transmission
  • 5,500 miles

A D V E R T I S E M E N T S

I had a 95 Chevrolet 1500 silverado, a 2001 GMC C3 and my present truck a 2002 Chevrolet 2500HD Silverado diesel. All 3 trucks have the same loose steering box problem and all the dealer ever did to correct it was put some grease in, which lasted only a short while. The dealer refused to replace the box in 2010 and wanted $275.00 to install the upgraded permanent fix.

- , Sandwich, MA, USA

problem #5

Apr 022009

Silverado LT 5.3L

  • Automatic transmission
  • 95,000 miles

click to see larger images

steering shaft knock

NO WONDER G Ms GOIN IN TO BANKRUPTCY

THEY CAN'T COME UP WITH A PROPER FIX FOR THEIR STEERING SHAFT KNOCK

THE NEW LUBE KIT DOESN'T WORK

WHAT A JOKE

G M NEEDS TO STAND BEHIND THEIR PROBLEM AND DESIGN A NEW SHAFT

- , Livermore, CA, USA

problem #4

Oct 062007

Silverado LS Vortec V8

  • Automatic transmission
  • 65,000 miles

THE STEERING BOX/COLUMN HAS A CLUNK AS I AM DRIVING SLOWLY--VERY ANNOYING!!!!!!!!!

- , Ft Montgomery, NY, USA

problem #3

Jun 072007

(reported on)

Silverado LS 5.3L V8

  • Automatic transmission
  • 103,000 miles

A D V E R T I S E M E N T S

It is ashame that, when a problem is identified, the MFG states that there is no real problem or danger, therefore nothing will be done.

Anyone got a real solution ? THIS IS THE MAIN REASON TOYOTO AND NISSAN IS Leading in US SALES.

I am embarrassed for us !!!

- , Mobile, AL, USA

problem #2

Jul 252006

(reported on)

Silverado LS

  • 50,000 miles

I first started noticing a knocking or popping sound in my steering wheel at 21,000 miles. I took it in and GM greased up the steering shaft. The service tech said that if the knocking comes back then the steering shaft will have to be replaced. At 40,000 miles the knocking came back and I finally took it back at 50,000 miles. I explained that I had it in at 21,000 miles for the same problem and that I want it fixed right. The guy told me that GM has a bulletin (not a recall) out on this problem. He said even if they replace the bad part I will always have to bring it in to be greased. The cost for a grease job is $85. I can't believe they can get away with this crap.

- , Colfax, IA, USA

problem #1

Mar 252003

(reported on)

Silverado LS 1500

  • 3,000 miles

First noticed the problem around 3000 miles. When going through a turn and road surface is bumpy a knock can be felt coming up through the steering column. Took the truck back to the dealer on several occassions. Service manager and senior techs both felt steering knock while driving the truck. Both said it's the intermediate steering shaft. Dealer added a lube kit to the steering shaft 2 times and replaced the intermediate steering shaft once. The lube kit helped out temporarily as it tightened up the steering shaft assembly, but after a few weeks of normal use the knock could be felt again. After all was said and done it turns out that the problem lies where both intermediate steering shafts come together just inside the cab wall. According to the service manager at my dealership there is a little play at the union of the two steering shafts and this play is (of course) within the tolerance specifications according to GM. The service manager said that this steering knock is more or less the same on all 1/2 ton GM trucks. It is annoying, but not overly annoying. Every couple of months I take it back to the dealer to have a new lube kit installed. As a peace offering GM gave me a 5yr / 60,000 mile warranty on the entire steering operation of my truck. They said there's nothing more they could do. They told me to call GM customer care. GM customer care is useless. They have no authority to do anything and they refuse to allow you to contact anyone in GM who does have authority. I would like to contact a GM engineer and pose this problem to them to see what the engineer says, but there's no chance that will happen.

- , Baltimore, MD, USA

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