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2.9

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
49,015 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Chevrolet Suburban AC / heater problems

AC / heater problem

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2003 Chevrolet Suburban Owner Comments

problem #5

Oct 172006

Suburban 4WD 8-cyl

  • Automatic transmission
  • 42,900 miles

A D V E R T I S E M E N T S

2003 Suburban in 10/2006 I noticed that my air conditioning was not working. At that time the vehicle was just out of warranty w/ 42,900 miles on it. I do not drive it during summer months. I purchased the vehicle with 6,000 miles on it, but was advised by the dealership that it was driven only by the sales manager and received an "a" title, as a new vehicle. I contacted GM's customer service on 10/23/06 and was advised to take it to my local dealership for an official diagnosis and estimate. I did so, and the estimate was for $1,034.25, involving rear A/C leaking vaporline at rear wheel opening. The service department assured me that there was nothing I could have done to cause that, and that the rusting started months before my warranty would have expired. After months of correspondence, I was advised to get it fixed in April, 2007. However, after having it fixed at their advice, GM subsequently told me that they could not assist me at all in recovering the cost of this expensive problem. A few months later, I found that I needed all 4 brake rotors replaced, because, as the garage mechanic put it "I've never seen such terrible rusting of all the hardware on that new of a vehicle." He even asked if the vehicle was submerged in water! it has not. This repair then cost me another $800. As you can imagine, I am extremely dissatisfied with this outcome. I bought a vehicle that cost over $42,000 and expected it to last me far more than 3 years without a rust problem.

- Battle Creek, MI, USA

problem #4

Aug 182006

Suburban 4WD 8-cyl

  • Automatic transmission
  • 61,175 miles
While driving the vehicle I noticed the air conditioning compressor was audible while running. I am not the primary driver, so I wrote the noise off as normal. A few days later home my wife started the vehicle and turned the air conditioning on and smelled something burning. The compressor had seized up and the clutch was burning up. I took the vehicle to my mechanic who diagnosed it as needing a new compressor, dryer-receiver, orifice filter, and a recharge and I should be all set. Not the case, the entire system was filled with metallic particles and immediately plugged the filter. Now, I was faced with replacing most of the major components within the system to the tune of nearly $1000. The mechanic took pity on me and extended me a discount, but the price should have been several hundred dollars higher. The vehicle had 61,000 miles on it at the time of failure. I have had countless vehicles with A/C and never heard of this, until it happened and I began to ask questions and found this is not uncommon amongst GM air conditioning.

- Holland , NY, USA

problem #3

Jul 152006

Suburban 8-cyl

  • Automatic transmission
  • 76,000 miles
2003 Tahoe ; 76,000M ac compressor failure that ruined entire system A/C system service/inspected every may ; driving down highway when A/C stopped blowing cold air ; few minutes later ac high pressure line to condenser burst. Stopped car and checked out noise found busted hose and oil w/ metal fillings dripping from line. It was 98 degrees outside and we were driving to family vacation at beach. Had to drive remaining 5 hrs w/O ac as it was sat pm. No dealer w/in miles so took to highly recommended local garage; hoping it was just a pressure line replacement. Shop called later that day to say entire system contaminated w/ fillings from compressor coming apart internally causing condenser to be stopped up as well dryer and evaporator. Entire system components replaced and system flushed ; $1950. New compressor from Chevrolet not same as original due to history of problems.

- Atlanta, GA, USA

problem #2

May 012003

Suburban 8-cyl

  • Automatic transmission
  • miles
The contact owns a 2003 Chevrolet Suburban. The contact stated that the GM dealership tried several times to repair the vibration and humming noise coming from the air conditioner. However, GM manufacturer wrote a letter to the dealership, telling them to stop all attempts to repair this vehicle until they come up with a solution for this type of problem. The contact has been having this problem for a couple of years. The contact stated that he could hear a humming noise in the steering wheel while driving. This occurred all the time while the air conditioner was turned on. If the air conditioner was off then the consumer could not hear this noise.

- South Fulton, TN, USA

problem #1

Jul 042004

Suburban 4WD 8-cyl

  • Automatic transmission
  • 65,000 miles
I have recently snapped two belts to my air conditioner compressor and when I went to my private garage he told me that there was a service bulletin issued for this repair. This tells me that GM knew about this problem but told no one about it. Now I have to pay a nearly $1,000 bill to get it fixed at my GM dealer. This is a sham. Why couldn't they take responsibility for it and issue a recall rather than a service bulletin" how many repairs have been made for this type of repair, more than average I would bet? can you provide me those numbers" I first noticed the noise created from this problem last year but when it went away in the winter I thought it had fixed itself, until I started using my A/C again this summer then it came back.

- Mcsherrystown, PA, USA

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