This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
July 16, 2005 I was driving my 2001 Chevrolet Venture along my local street smithtown NY when I heard a extremely loud bang. With great difficulty I pulled my car over and contacted my husband. When he opened the hood the engine had fallen out of the vehicle. Upon towing the vehicle to a licensed GM mechanic I learned that the cv knuckle and the rack and pinion steering system snapped when the engine fell. Upon contacting GM/Chevrolet customer service they offered to pay fifty percent of the repair costs, I feel this is unacceptable and they should pay one hundred percent of my repair costs. This vehicle is accident free. An engine should not fall out of a four year old car.
While driving 20 mph then stopping at a red light there was a popping noise. The consumer thought there was a flat tire on the left front. Consumer pulled to the side of the road. Upon inspection he saw that the engine had dropped and was hanging from underneath the vehicle about 2 inches from the ground. Had the vehicle towed to GM dealer for repairs. Basically, the bolts that held the engine mount broke. The dealer suggested someone had done this to the vehicle because the engine completely broke off. The consumer kept vehicle garaged. The repairs were done at consumer's expense. GM offered no financial assistance or coverage.
Vehicle has an oning electrical problem that caused the automatic door locks and control panel cluster to malfunction. The vehicle has also stalled without warning. This could possibly be caused by water leaking into the vehicle through the luggage rack where it connects to the vehicle per a service dealer.
Purchased van July 2001. I have discontinued putting my son in installed child seat because he complains it hurts his legs; when he goes to get out he can't hardly walk;I think the position of the seat causes his legs to go to sleep. Since purchase of van I have had it in for service several times. (1) I complained of vibration in the front when I got up to a speed over 50 mph; the service techs could not find anything wrong. (2) I complained of (while traveling) hearing air ventilation (like a window was down) on the passenger side; nothing was found. (3) when purchased the vehicle we stated our concern that door did not retract immediately. I put my arm in to demonstrate; it pinched my arm and bruised it before it finally retracted (4) I have also had my van in complaining that the cd player did not operate properly. They said it was defective and replaced my entire radio/cd. (5) complained that while driving (noticing at night) my headlights would dim and come back on. After not finding anything they replaced the alternator. It is again happening. (6) recent concern is while on an upward hill at a red light water started coming in through the storage compartment between the visors. Now they are declaring that the windshield was not properly sealed when it was installed. I have had this vehicle now for almost two years. My thought is that it may have been leaking but now just to the point that I am noticing it. How much damage has it caused in my head liner, etc. That they will not be able to detect with the naked eye and is the air ventilation that I was hearing a result of the windshield not being sealed; and is the water leakage causing my shortage in the wiring of the lights and radio, etc. My concern is later down the road will I have more deteriorating problems because of water damage that could not be seen at this point.
- Westminster, MD, USA
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Have returned the vehicle 3 times, for water accumulating in the driver floor board soaking rug during rains, causing a hazard, ie. Foot slipping from the break petal due to the water, plus mildew odor. Current rain, today( 3-15-03) problem still exists, will be returning vehicle (3-17-03) to dealer to fix the problem, 4th time. Very upset. Fyi, dealer claims to have replaced 3 seals and state problem fixed. Untrue, please help. What should we do?
A D V E R T I S E M E N T S
- Charleston, SC, USA