While driving the vehicle, making a right-hand turn the vehicle stopped running, with no warnings on the dashboard. It just shut off. While attempting to pull out of the garage one morning the vehicle lost steering to the right side of the car. The car was taken to a reputable mechanic who kept it for two days and could not find anything wrong with the it. The vehicle has had numerous times when it de-accelerates while turning to the right. On a couple of occasions the car actually stopped. Each time the vehicle has been checked out I have been told that no problem registers and cannot be diagnosed unless they mechanic can get it to duplicate. Now, the car will not turn over. It drove fine, I got home parked it in the garage and was getting ready to leave again, got into the vehicle to start it up and it will not start. No messages on the dashboard. The lights turn on yet it will not turn over. At least this time when everything went haywire I was safely home and not on the street, or highway driving as I have been in the past. This has happened on numerous occasions.

- Roswell, GA, USA

My 2007 Chrysler 300C has a lifetime powertrain warranty. I received the document listing the parts covered for the lifetime warranty. My ABS, esp and tcs lights came on. The right rear speed sensor went bad. I called graven and set up appointment for warranty work. I also called Chrysler Corp. I brought my car to graven Chrysler, 10-10-11 at approx. 2:30pm. Graven Chrysler called the next morning, 10-11-11 7:53am my car was ready. Graven said it was going to cost $135. I said that the work was warranty. Graven said it wasn't warranty work because part number doesn't come back as warranty. I explained to the assistant that it is warranty, that my car has a lifetime powertrain warranty. She said that only covers the engine, transmission and driveline. I said it also covers a lot of other parts which I have a list of. She then said, you will have to talk with Chrysler and there was nothing she could do. Chrysler said I have to pay a $50 co-pay. I said why should I pay a co-pay when this part has a lifetime warranty. I was told I can pay the $50 or $185. I said that I was told it was $135. I said for now I will pay the $50 but would file a complaint for the warranty and getting my $50 back. The next day I received a call from Chrysler. I was asked how my car was running. I said it drove home ok. She said that she would close the case then. I said that I can't understand why you made me pay $50 co-pay when the part is listed on the paperwork as having a lifetime warranty under the powertrain. She said that I could call graven Chrysler back and try and get them to except it. I said, why, you are the person who makes the decision as you did about the co-pay and the graven Chrysler wouldn't even do that. Chrysler Corp case number [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hartville, MO, USA