This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle: 1999 Chrysler Concorde lxi, pproximate milage: 50,000 problem: Steering wheel; rack and pinion: ( 1.) the steering wheel jams and I have to jerk the steering wheel to release it. ( 2.) there is also 1/2" to 1" of play in the steering wheel either way when it is "working properly". the problem started intermitently then rapidly worsened. I spoke to a mechanic and he said this is a common problem with this model. My coworker is approching 50,000 miles with a 2000 Chrysler 300M, (an upgrade, but basiclly the same car), he is having the same problem. I have contacted diamler Chrysler, but have gotten nowhere. I am taking it to the shop 6/21/04 to be fixed. This is a very expensive problem and seems to occure at around 40000 to 50000 miles, (Chrysler said they would have split the cost with me if the milage wasn't so high). I feel that this problem seriously needs to be followed up on. It is a huge safety problem.
Steering gear is faulty, as diagnosed by a Chrysler authorized service rep. Steering gear emits loud clunking noises when vehicle is driven on non smooth roads. Dealer refuses to replace steering gear under warranty conditions. Condition has worsened during last 15000 miles.
Alarmed to see other consumer complaints of similar problems with the steering and failure of rack and pinion and front end suspension. Also, we have replaced the sway bar links. We have repeatedly had problems with A/C erratic operation as other consumers reported. Fully alarmed by numerous fuel throttle and seatback collapse problems reported. R&P steering unit replaced. Steering was real loose.
Steering rack corroded, dealer replaced rack and pinion. All four power window motors burned, dealer replaced. Heater fuse box was burned, dealer replaced.
- Mount Laurel, NJ, USA
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I have been without my 1999 car (5) times. My complaint regarding the "front left" has been the same each time the care was in for service. Each time the "symptom" was not fixed. This time the rack and pinion is being replaced.
A D V E R T I S E M E N T S
- Indianapolis, IN, USA