Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Engine cradle rot is a serious problem in the 2004-05 Chrysler Pacifica. Chrysler admits they didn't apply enough coating to the vehicle's sub-frame during assembly, but only offered to cover a very small portion of the vehicles they messed up.

So what happens when your engine cradle rots? Well, the engine could fall out for starters. It could also cause problems with the suspension and other components but did I mention THE ENGINE CAN FALL OUT? The worst part is you might not know because there's no way to see the problem without getting under the car.

If you have a 2004-05 Pacifica, make sure to have your mechanic inspect your sub-frame for rust and corrosion.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
104,906 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chrysler Pacifica body / paint problems

body / paint problem

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2004 Chrysler Pacifica Owner Comments (Page 5 of 5)

« Read the previous 20 complaints

problem #18

Mar 152013

Pacifica 6-cyl

  • 125,000 miles


When taking the car for an oil change, I learned the engine cradle had rusted through and cracked. After researching the issue, I discovered this is a known issue for this car. I contacted Chrysler, who claimed that the car was made 7 days too early to participate in any sort of covered repair. This is ridiculous, as my vehicle clear suffers from the same issue.

- Dexter, MI, USA

problem #17

Mar 052013

Pacifica 6-cyl

  • Automatic transmission
  • 128,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that the front under carriage of the vehicle was severely rusted. The contact was informed of the failure when he took the vehicle for state inspection and the vehicle failed. The contact spoke with the manufacturer, but was told that they would not cover the repair. The failure mileage was 128,000. Updated 5/28/13 updated 06/05/2013

- Homer City, PA, USA

problem #16

Feb 042013


  • 130,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that the vehicle exhibited abnormal noises while driving at various speeds. The vehicle was taken to a local mechanic for inspection. The failure was located at the sub frame, which was corroded and fractured into pieces. The manufacturer advised that the manufacturer's extended warranty repair did not cover the vehicle. The vehicle was not repaired. The failure and current mileage was 130,000

- Townsend , DE, USA

problem #15

Nov 302012


  • 145,000 miles


The contact owns a 2004 Chrysler Pacifica. The contact stated that while having a state inspection performed, he was informed that the subframe was severely corroded. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 145,000.

- Biddeford, ME, USA

problem #14

Nov 072012


  • 145,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that while having regular maintenance performed on the vehicle, the technician advised the contact that the sub frame was completely rusted and needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. The vehicle has not been repaired. The failure and current mileage was approximately 145,000. The VIN was unavailable.

- North Brook, IL, USA

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problem #13

Oct 012012

Pacifica 6-cyl

  • 124,000 miles
Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. Found similar issues for other Pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed.

- Upton, MA, USA

problem #12

Oct 012012

Pacifica 6-cyl

  • 80,000 miles


I took my vehicle in to the shop to get new tires and the mechanic informed me that the frame was rusted in half. He told me that I would have to replace the frame or the vehicle would not be safe to drive.

- Thorpe, WV, USA

problem #11

Jan 182012


  • 95,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that while driving 15 mph, he heard a clicking sound. The vehicle was taken to the dealer and the dealer replaced the tie rod and the springs. The failure continued. The vehicle was taken back to the dealer and the contact was informed that the cradle needed to be replaced because it was rusted. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 95,000 and the current mileage was 105,000.

- Gaithersburg , MD, USA

problem #10

Feb 092006

Pacifica 6-cyl

  • miles
Not sure if caused by accident or failure of material. Front basket under left front is splitting. Accident involved left front, almost a complete rebuild on that corner. Was doing an under body inspection while getting an oil change. A split in the frame was noted.

- Riverside, OH, USA

problem #9

Nov 262011


  • 115,000 miles
After owning my 2004 Chrysler pacifia for 7 years, I was told by the dealer, during a routine oilchange, that the subframe is rusted out and wouldnt last much longer. There are two rust holes in the frame structure on the left side and more forming on the right side on the height of the wheels. Replacing the subframe (which holds the motor in place) would cost about +$4000!! I have always taking excellent care of this car. It is in great shape inside and out - except the frame. After doing some research online I have found that I am not alone. There is a mulitude of 2004 Chrysler owners having the exact same problem as I do. This issue needs to be resolved by Chrysler. A subframe is supose to last longer then 7 years!

- Brookline, NH, USA

problem #8

Aug 312011


  • 130,000 miles


The contact owns a 2004 Chrysler Pacifica. The contact stated that the vehicle was taken to an independent mechanic for routine maintenance when they detected that the front passenger's side of the subframe exhibited a four inch hole. The vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage was 130,000.

- Carver , MA, USA

problem #7

Nov 222011


  • 154,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact was driving 50 mph when the steering wheel started shaking. The vehicle was taken to a private mechanic and the mechanic stated that the sub frame was corroded. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 154,000 and the current mileage was 156,000.

- Medford, NJ, USA

problem #6

Nov 042011

Pacifica 6-cyl

  • 88,150 miles
The front sub frame or engine cradle is rusted through and is no longer suitable for its intended purpose causing a safety inspection failure.

- Du Bois, PA, USA

problem #5

Oct 212011

Pacifica 6-cyl

  • 113,450 miles
I took my car in for annual inspection's uninspectable.....too dangerous to drive.....there are holes in the front sub frame, rear bushings are gone in rear sub frame and the rockers have holes in them.....the engine may well fall out.....! this car has only 113,000 miles on it.....has been regularly maintained and now, how am I supposed to get to work"? $ 2944 quoted for new parts and more than $1000 for labor to fix.....all of these other owner complaints about the exact same thing tell me Chrysler is ripping off it's understanding is the metal is so very thin - thin enough to barely support the engine even without any rust!! this is criminal on Chrysler's part......they know this is a problem and do nothing???" come on people of the NHTSA - make them do something.....this is clearly a defect.....a very unhappy consumer in Maine!! guaranteed no more Chrysler product in my future unless they fix this........!

- Edgecomb, ME, USA

problem #4

Sep 242011


  • 25,000 miles
Car now has 140000 miles. I am on the 3rd full set of engine mounts and now 3 of them are broken again and need replacement. This could easily have turned into a safety issue. This is obviously a defect that Chrysler knows about. Why has there been no recall?

- La Quinta, CA, USA

problem #3

Jul 082011


  • 60,000 miles
Steering became difficult (tight) with catching during turns. Diagnosed as a broken vehicle engine cradle failed on 7 year old vehicle with 60,000 miles. Chrylser has acknowledged failures of this part and has provided a 10 year 150,000 mile warranty for 2004-2005 Pacifica's that were operated in areas of high road salt usage (mine was in il for 20,000 miles. For some reason Chrysler states my VIN does not qualify. See copy of letter below: (this letter was provided by a Pacifica owner, not sent to me.) this letter is to inform you that the warranty period on your Chrysler group llc Pacifica's front engine cradle has been extended to 10 years or 150,000 miles, whichever occurs first. This engine cradle extended warranty coverage applies to Chrysler Pacifica model years 2004-2005. We are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a drive ability vibration and or/shake. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. Your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary. If you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). please mail to the following address for reimbursement, your claim will be acted upon within 60 days of receipt:

- Lancaster, CA, USA

problem #2

Jan 222010


  • miles
I have had my 2004 Chrysler Pacifica for 5 years. In those 5 years I've had to replace the front bumper 3 times. All three times it was during winter during snow fall. I spoke to someone at an auto body this time around and he told me that it is an issue he has seen with the Pacifica where if too much weight is put on the front bumper, it comes off. This could potentially cause an accident if it comes off while driving. I contacted Chrysler and they said that there was nothing they could do for me as the warranty was up and there was no recall. I am no left having to fix this again for the third time.

- Maple Shade, NJ, USA

problem #1

Apr 202004

(reported on)


  • miles
The flap broke off the rear automatic gate and the location of the global satellite position system distracted the consumer.

- Sioux City, IA, USA

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