Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Engine cradle rot is a serious problem in the 2004-05 Chrysler Pacifica. Chrysler admits they didn't apply enough coating to the vehicle's sub-frame during assembly, but only offered to cover a very small portion of the vehicles they messed up.

So what happens when your engine cradle rots? Well, the engine could fall out for starters. It could also cause problems with the suspension and other components but did I mention THE ENGINE CAN FALL OUT? The worst part is you might not know because there's no way to see the problem without getting under the car.

If you have a 2004-05 Pacifica, make sure to have your mechanic inspect your sub-frame for rust and corrosion.

10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
4 / 1
Average Mileage:
83,400 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chrysler Pacifica steering problems

steering problem

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2004 Chrysler Pacifica Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #13

Aug 212013

Pacifica

  • 84,872 miles

A D V E R T I S E M E N T S

Sub frame rusted out

- Ocean , NJ, USA

problem #12

Jun 252013

Pacifica 6-cyl

  • 82,000 miles
I bought this 2004 Pacifica from a dealer about a month ago. Took it to the shop to get my shocks looked at and they told me they wouldn't do any work on it because the sub frame was rotted so badly they advised me not to drive or put any money into the vehicle because it is a safety issue. Also there is clicking coming from the steering wheel when you turn left or right. And also a week after I purchased the vehicle the blower motor resister is bad.

- University Hts., OH, USA

problem #11

Jul 152012

Pacifica

  • 96,000 miles
The contact owns a 2004 Chrysler Pacifica. While driving approximately 30 mph, the contact noticed a rattling noise from the front end of the vehicle. The vehicle was taken to the dealer for diagnostic testing. The technician advised the contact that the inner tie rod and sway bar links for the front suspension would have to be replaced. The vehicle was repaired. The approximate failure mileage was 96,000.

- Waukegan, IL, USA

problem #10

Oct 012012

Pacifica 6-cyl

  • 124,000 miles

A D V E R T I S E M E N T S

Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. Found similar issues for other Pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed.

- Upton, MA, USA

problem #9

Oct 012012

Pacifica

  • 80,000 miles
I purchased this vehicle used with very low mileage. It is in great condition until I started hearing a noise in the front end. I took into the garage to have new tires and brakes put on it. When the mechanic put it on the rack, he said that the frame was rusted through. So, instead of new tires and brakes I now need a new frame. I am just thankful that I was not driving while this happen. I was wondering if this problem as affected other owners also.

- Thorpe, WV, USA

problem #8

Nov 302011

Pacifica 6-cyl

  • 70,100 miles
2004 Chrysler Pacifica taken to mechanic after purchasing used with 69,500 miles for "clunking" noise in front-end. Replaced parts included: Sway bar linkages, tie rod ends, and struts and mounts all of which needed replacing. But the noise was still there. The mechanic then used a tool he called "chassis ears" to pinpoint the source of the noise. He found that the subframe (engine cradle) was rusted at the point that it mounts to the body, just under the front passenger-side floorboard. Upon further inspection rust was apparent on the drivers-side also. This is a major safety issue!!! the entire front-end of the vehicle including: Engine, transmission, and all front-end suspension and steering is held in place by this subframe (engine cradle). What happens when this totally fails while driving with six people in the vehicle" why has this not become a mandatory safety recall? does someone have to get killed before this gets someones attention" this is not an isolated incident as can be seen by this website. NHTSA please help!!!

- Banner Elk, NC, USA

problem #7

Jan 012010

Pacifica 6-cyl

  • 50,000 miles

A D V E R T I S E M E N T S

I own a Chrysler Pacifica 2004 AWD. The vehicle has had numerous suspension problems, such as a clicking sound and an unstable vehicle. I believe it might be the front cradle of the vehicle but am not sure if this is the exact cause. Also, when I brake, the car makes a huge thud sound. I replaced the brakes and rotors as the dealer has done but the noise is still there. Please investigate this matter as many other Pacifica owners have encountered this. Thank you so much.

- New York City, NY, USA

problem #6

Oct 252010

Pacifica

  • 83,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated was driving 35 mph when the steering failed, making it very difficult for the contact to control the steering. The vehicle was towed to an authorized dealer where it was diagnosed. The technician advised the contact that the engine cradle was rusted and fracturing. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 83,000.

- Champagne , IL, USA

problem #5

Jul 292010

Pacifica

  • 95,000 miles
After turning right at stop light and proceeding slowly with acceleration, a loud/shaking noise was heard from 2004 Chrysler Pacifica (similar to a cell phone placed on vibrate instead of ringing when a call is received). Within seconds, vehicle unintentionally accelerated and I was unable to stop it, even after pressing on brakes. I was a block away from where I had to turn to enter our subdivision, traveling down a two-lane road. Thankfully, no cars were traveling in opposite direction, or coming out of our subdivision, so I was able to turn left to enter our subdivision. To try to slow car down, I had to press down on brakes as hard as I could while turning the wheel, which caused the vehicle to swerve, almost hitting a light pole. After turning and stopping the swerve, the vehicle accelerated even further, reaching the '4' on the tachometer (before the turn, it had been at a '3'). as I approached the four-way stop in our subdivision, I again stepped on the brakes as hard as I could, but it had no effect. The tachometer read '4', but the speedometer showed 30 mph, regardless of how hard I pressed on brakes. I could not brake at all, and was losing the ability to steer as I approached the sign. The only way to stop the vehicle was to place it in 'park'(which made the tachometer go even higher) and remove the keys to turn off the car as quickly as I could. This stopped the car right in front of the stop sign. I waited about 30 seconds and attempted to restart car, but after ignition key was turned, tachometer revved up again to '4', though speedometer read '0'. husband maneuvered car the one block home by placing it in 'neutral'. this is the first incident of this nature. Chrysler to be notified in morning, as I called after business hours (7:41 pm cst). Myself, two kids, and two dogs were in the car driving down what is normally a busy two-lane road and into subdivision full of playing children, truly a miracle no one was injured.

- Tomball, TX, USA

problem #4

Apr 012007

Pacifica

  • 55,000 miles
I had a bad vibration in the front. So I took it to the dealer since I had a factory extended warranty bumper to bumper., they said the car needed tires. So I changed the tire it still vibrated. Go back now it is the rack & pinion bushings are bad. But I need to replace the K frame because a weld is broken. They say I broke it cause there are scratches on it. {not that vibration did it} so I paid to have a new one put in. 8 months later the motor mounts break and the engine drops 2" from the ground. Thank god my family was not driving down a highway. So I take it back and they say because there is scratches on it again that broke the bushings.once again I ended up paying to have it fixed.

- Lafayette, CO, USA

problem #3

Nov 212004

Pacifica 6-cyl

  • Automatic transmission
  • 6,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Chrysler Pacifica. While driving 20 mph, the vehicle began to shake and made a thumping sound. The vehicle also tends to pull to the right. The vehicle was diagnosed by the dealer, but the failure continues. The current mileage was 51,200 and failure mileage was 6,000. Updated 6/16/08 the left rear seatbelt would not retract, the outer tie rod ends, the blower motor and resistor were replaced because the vehicle didn't have any heat, the battery was stalling. The heated seat were not working. Updated 06/16/08

- Orland Park, IL, USA

problem #2

Jul 112007

Pacifica 6-cyl

  • Automatic transmission
  • miles
Vehicle was in fatal accident. Driver complained of hearing clicking noises days before accident. Took vehicle to be serviced at the place where vehicle was purchased. The vehicle checked out fine. Driver felt steering wheel lock and was unable to steer while driving on interstate he says could not steer vehicle at all vehicle uncontrollably flipped 6 times. No air bags deployed.

- Southaven, MS, USA

problem #1

Mar 132005

Pacifica 6-cyl

  • Automatic transmission
  • 19,000 miles
Car was making a noise, when consumer turned the wheel it felt like the steering wheel was falling off and then the steering went out. Consumer has called manufacturer and they will not help. Dealer said they are only involved in fixing it, not taking complaints. 2000 miles ago, consumer got it fixed and now she feels the problem is still there. She still hears noise in the wheel.

- Westwood, NJ, USA

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