Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Engine cradle rot is a serious problem in the 2004-05 Chrysler Pacifica. Chrysler admits they didn't apply enough coating to the vehicle's sub-frame during assembly, but only offered to cover a very small portion of the vehicles they messed up.

So what happens when your engine cradle rots? Well, the engine could fall out for starters. It could also cause problems with the suspension and other components but did I mention THE ENGINE CAN FALL OUT? The worst part is you might not know because there's no way to see the problem without getting under the car.

If you have a 2004-05 Pacifica, make sure to have your mechanic inspect your sub-frame for rust and corrosion.

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
100,173 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chrysler Pacifica suspension problems

suspension problem

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2004 Chrysler Pacifica Owner Comments (Page 1 of 6)

problem #102

Jul 292016

Pacifica

  • 160,000 miles

A D V E R T I S E M E N T S

I was shocked the mechanic at jiffy lube showed me pictures of my Pacifica after changing engine oil. The cradle to support the engine are totally rusted and I can not drive this vehicle anymore. I want to figure out why it happens. I feel relived I did not get killed when I dive to Minnesota to see my daughter often.

- Hoffman Estates, IL, USA

problem #101

Mar 012016

Pacifica

  • 184,000 miles
Engine cradle rusted to the point it will not pass wv inspection and is not safe to drive.

- Wheeling, WV, USA

problem #100

Feb 032015

Pacifica

  • 90,000 miles
We took our 2004 Pacifica in for alignment and were informed that the under carriage had rusted through in places and the motor was barely being held in place. Basically I was driving a very dangerous accident waiting to happen. We did pay over $3000 to have the entire undercarriage replaced since we needed the vehicle to get around. I have all the paper work from the repair.

- Herrin, IL, USA

problem #99

Mar 032016

Pacifica

  • miles

A D V E R T I S E M E N T S

Won't let me pump gas in with out it constantly clicking off, when gas gage hits half it drops with in seconds. Traction control light engine light low and high tire pressure stays on but nothing shows on tester. Front end does a lot of popping, and clanking while driving even while turning and stopping.

- Columbus, KS, USA

problem #98

Jan 122016

Pacifica

  • 79,000 miles
Engine cradle rusted out!! this should be recalled!! its pretty bad when the frame and rockers rust out and the factory exhaust is still on the car!

- Dubois, PA, USA

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problem #97

Nov 112015

Pacifica

  • 190,000 miles
Frame is rusting under the engine and service bay at tire dealer said it was unsafe.

- Xenia, OH, USA

problem #96

Nov 122015

Pacifica

  • 127,000 miles

A D V E R T I S E M E N T S

Engine cradle rot, unsafe to drive due to possible engine dropping out of vehicle.

- Gurnee, IL, USA

problem #95

Nov 072015

Pacifica

  • 118,000 miles
The front subframe known as the "engine cradle" is severely rusting out. This is a known issue by Chrysler on 2004-2005 Pacificas. There was an inadequate coating of the metal which leads to premature rusting. In 2010 Chrysler issued an extended warranty for this, but only for cars built in a six week period in 2004. This only covered a small fraction on the cars affected. Chrysler never sent information to owners warning of this or offering suggestions on maintenance of this issue. As a result, thousands of Pacifica owners like myself are left with cars unsafe to drive and unable to sell because of the severity of the issue. The response from Chrysler (fac) when you contact them is "sorry, it is not under warranty".

- Granger, IN, USA

problem #94

Oct 202015

Pacifica

  • miles
Engine cradle is rusted I called Chrysler they said too bad that I would have to pay for it. This car will not pass pa. Inspection with this rust issue it is un safe to drive.

- Ellwood City, PA, USA

problem #93

Oct 012015

Pacifica

  • 173,000 miles
I have a 2004 Pacifica touring edition...passenger side lower control, hub, sway bar rotted out. Went to pick up parts and every car I came across had the same issue in the same place. How can five different cars driven by five different people have the same problem.....two words...crappy materials. Chrysler should proceed with a recall on the lower passenger side control arm for these vehicles, they are rolling death traps.

- Crofton, MD, USA

problem #92

Sep 022015

Pacifica

  • 92,000 miles

A D V E R T I S E M E N T S

After taking my Pacifica in for service I was notified by the mechanic that my engine cradle has large rust holes in it. I called the customer service number at Chrysler and was told that yes they had an issue with this rusting cradle but only a very narrow range of vehicles were affected. And my mfr date fell outside that date range. How can I have the exact issue that they admit to but refuse to make the repairs because they created an arbitrary date range. I also cannot believe that so many complaints have been lodged and we are being ignored ! nbc news in Chicago did an investigative piece on this issue in 2014 and it is still a very dangerous issue. I refuse to scrap my mint condition Pacifica ! I had heard of a class action suit in Ohio and will look into that.

- Lemont, IL, USA

problem #91

Aug 252015

Pacifica

  • 156 miles
Will not pass inspection says vapor leak, has replaced gas cap twice, not able to find leak. Also the transmission shifts really hard, broken motor mount

- Florissant, MO, USA

problem #90

Sep 172015

Pacifica

  • 121,000 miles
Upon taking my vehicle to be serviced after purchase 1 day ago, the mechanic discovered that the engine cradle was rusted out on the right side. This is the only rust on the underside of the vehicle. I am currently in discussions with the dealer to remedy this issue, but have discovered that this is a frequent problem.

- South Bend, IN, USA

problem #89

Sep 162013

Pacifica 6-cyl

  • 110,000 miles
Upon inspection for noise related to the front struts, I notice that the engine cradle, leading edge was rusted almost completely away. I parked the vehicle and looked on "https://vinrcl.safercar.gov/VIN/vinlookup" website and entered the VIN ([xxx]), but didn't find a recall notice. I have had no fewer than 4 individuals who previously owned a 1994 Pacifica tell me that there was a recall and that the dealer fixed the problem by replacing the cradle with a new one. Can anyone help me? I am hesitant to drive the vehicle in its current condition and have been advised by 2 mechanics not to. I bought the vehicle used in 2008 and drove it for almost 5 years, but it's been parked since 2013. Looking for advice on preserving my $13,000 investment. I was expecting to get 200,000 miles out of this vehicle. It has ~115,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Ann Arbor, MI, USA

problem #88

Sep 112015

Pacifica

  • 180,000 miles
Today I went to get a state inspection at the same dealership since I purchased in the vehicle in 2007, went to pick up car and it failed due to the suspension. Mechanic explained that the sub framed had rotted out and it would cost $3500 to repair. Said it would be unsafe to drive car due to that part is what holds the engine up in the car. Looks as if its going to fall straight to the ground. However Chrysler has been having issues with this part so it would be in my best interest to call them. 9/12 called the 800 247 9753 recall # no help said no recalls on my recalls. Gave another # 800 992 1997 still on hold.

- Richmond, VA, USA

problem #87

Aug 302015

Pacifica

  • 156,000 miles
The contact owns a 2004 Chrysler Pacifica. While an independent mechanic was replacing the struts and the hub, the technician diagnosed that the entire frame underneath the vehicle was rusted. The vehicle was unsafe to drive. The manufacturer was notified, but declined to offer any assistance. The dealer stated that the vehicle was out of warranty and advised the contact to salvage and sell the usable parts. The vehicle was not repaired. The failure mileage was 156,000.

- Gwinn, MI, USA

problem #86

Aug 212015

Pacifica

  • miles
While driving my vehicle home from work on 8/21/2015, I heard a loud noise under the front passenger side wheel and when I looked under the car today (8/22//2015), I noticed that something was hanging down under the engine. After internet research, I have read several complaints from customers who indicated that Chrysler admitted to not putting enough grease/lube in the engine cradle which could lead to corrosion and rust. If this the case - I believe that my engine cradle have broken and now my engine is in danger of falling out and I don't want to injure and/or kill anyone else or myself if I continue to drive this vehicle. The vehicle is unsafe and I am not in a position to absorb any cost that would be necessary to fix and/or repair this defective part on the 2004 Chrysler Pacifica. Please healp

- Baltimore, MD, USA

problem #85

Jul 022014

Pacifica

  • 143,098 miles
Took 2004 Pacifica in for routine oil change and found out cradle is rusting out. To replace the cradle will cost over $3000. To not fix it means the car will be unsafe to drive.

- Wayland, MI, USA

problem #84

May 282015

Pacifica

  • 131,670 miles
Was looking underneath my 2004 Chrysler Pacifica and noticed a hole in the engine cradle (sub frame). Took vehicle to my local Chrysler service department for evaluation of engine cradle. Service manager stated after evaluation of vehicle that engine cradle has a perforation (hole) in it. This is a safety issue because engine cradle could break while driving and cause an accident.. he looked up service bulletin number 13-001-12. The service bulletin states Chrysler will fix vehicles built between February 23, 2004 through March 31, 2004. When service manager looked up build date for my vehicle, it was built on February 16, 2004. Since my vehicle was built 6 days before February 23 he could not fix vehicle under warranty. He advised me to call Chrysler customer service. I did so on May 29,2015. They refused to fix it under warranty because it was built 6 days before febraury 23. When I asked to speak with her supervisor, she refused saying, he will refuse claim. This is a major safety issue. If engine cradle breaks while driving, your suspension will break collapsing the wheel under the vehicle causing loss of control of vehicle. This could lead to serious injury and possibly death of occupants of vehicle and other vehicles that may be involved in accident. On the safercar.gov site many people have filed complaints for the same problem. Please order a recall of the 2004 Chrysler Pacifica for this problem. Chryler won't do it unless forced to do so. NHTSA please do what is right and order a recall for this problem. Thank you

- Hilliard, OH, USA

problem #83

Jul 222015

Pacifica

  • 98,973 miles
Was driving down the street and heard a load bang when drivers side of car dropped down onto front tire. Car abruptly swerved into lane with approaching traffic. Vehicle stopped against the curb and oncoming traffic stopped in time. We towed vehicle to a friends business for inspecting and it was discovered the engine cradle had rotted out from rust. We called local dealer and was asked for our V.I.N # and was told our car was not part of recall because it was not built within a few weeks window. In searching more information online we found this is a huge issue on these cars. Please advise

- Amherst, OH, USA

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