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10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
75,163 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. not sure (1 reports)
  2. reimbursement or replacement (1 reports)
2005 Chrysler Pacifica engine problems

engine problem

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2005 Chrysler Pacifica Owner Comments

problem #2

Dec 102012

Pacifica

  • Automatic transmission
  • 116,326 miles

A D V E R T I S E M E N T S

Well I have a 2005 Chrysler Pacifica and it has 119326 miles on it .I only has this car for 2 months I have took it to a Chrysler dealership and they come up with nothing no codes I left it over night still nothing this is going to hurt me if I drive on the interstate and this suv cut off someone is going to run in the back of this car no light on just cutting offhand cutting back Help I do not want me or my kids to get hurt in this car.r

- , Highland Springs, VA, USA

problem #1

Feb 022007

(reported on)

Pacifica Touring V6

  • Automatic transmission
  • 34,000 miles

Chrysler: Bad Product, Bad Customer Service!

If you're in the market for a car and are considering a Chrysler product, consider my situation before buying. I bought a used 2005 Chrysler Pacifica with 30,000 miles on it, still well within the 3 yr/36,000 mile Power train Bumper-to-Bumper Warranty. About a month after driving the vehicle the check engine light came on and I took it to the dealership to have it fixed. They made 4 attempts to fix the car with no success. I called Chrysler's customer service line and got the run around from the agent who said that the car would be fixed and to be patient. They made 8 more attempts to fix the vehicle and STILL have not succeeded in fixing the problem. I've called the customer service line several times since then trying to speak with a manager, and the two times that I actually got to speak with a manager, I had to threaten a lawsuit and argue with the agent for 10 minutes in order to get to! The first time the manager and I spoke I told him that I was seeking reimbursement or a replacement vehicle, and to appease me he said that he would forward my file to a higher authority to see about making that happen and that I would hear from someone by the end of the week. I NEVER heard from anyone. I sent a certified letter because that is what the warranty required of me, and I STILL never heard from anyone! The second time I fought and clawed to get to the same customer service manager, he said that the Lemon Law doesn't require them to replace or reimburse me so he was forwarding my file (once again) to the Southeast district manager and leaving it up to him to do an optional buyback on the vehicle. Of course, once I finally spoke with him a week later he is still trying to fix an unfix-able vehicle! They've had my car now for 80 days and counting!! The warranty clearly states that in the case that a car cannot be repaired within 3 attempts that the buyer is entitled to replacement or reimbursement. It also states that it varies from state to state and depends on your states Lemon Law. Unfortunately, since Georgia�s law is not consumer friendly, I'm stuck paying for a car payment and insurance on a car that will be in the shop indefinitely until they can fix it!! When I spoke with the district manager, I asked how many attempts and how long were they going to keep this going, and he said that he did not have an answer for me. I asked who did and he said that I would have to call the customer service� line again he GUESSED! Everyone is passing the buck! I find it appalling that if I lived in a state where the laws did protect me, and they were bound by the law to do the right thing they would, but since Georgia Law doesnt, they have that legal loophole to slip through when ethically the right thing is to give me the reimbursement or replacement for the vehicle! I don�t know how long this will go on, I DO know that the district manager would give me no contact information for him and that the customer service line is anything but, and I realize that a warranty doesn't cover you as much as you think. I also know that if you are relying on Chrysler to honor what's right you'll be waiting for 3 months or more like me!! Buyer beware!! This is why Chrysler will never match up to the Japanese automakers. Their product is below standard, and the way they treat their customer is disgraceful! With all of the time (80 days and counting) and attempts (12 now) and money they've wasted trying to fix a car that the technician himself said is a lemon, they could have already done the right thing and gave the customer what they're entitled to ethically!!! Thank you for taking the time to read this, I hope I can save someone else from going through the same thing!

- , Winder, GA, USA

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