This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Chrysler Pacifica has a power steering problem. Powersteering goes out while driving every once and a while. Now it has been happening daily. There seems to be a leak and on one occasion smell of burning from the engine. I have seen that this has been a issue with 2007 Chrysler Pacificas and I have children in the vehicle. It is dangerous and should be addressed! also car shuts of while driving which is also very dangerous!!!
When cornering at low speeds there is a loud rubbing noise (like a tire rubbing in the wheel well) coming from the front of the vehicle. I can feel it both in the steering wheel and brake pedal. When I got new tires, I had the mechanic check the wheel wells for rub marks and he did not find any. He stated that the tires were not rubbing anywhere.
First week in June I sent my Chrysler Pacifica to athens Dodge Chrysler Jeep in bogart ga. The steering was locking up on my wife. I figured it was maybe the power steering. The tech informed me that the motor mounts were again broken and they replaced the right one for the third time. I read in social car chat rooms that the motor mounts are failing in just about all these type cars, and that Chrysler was not going to cover the costs. I now have a car that no one will buy or at least I wouldn't because it can't hold its own engine. I know this is a consumer concern just wanted to point that out. My main concern is the steering locking up with my family on board. Motor mounts are not supposed to break unless there is a major accident. In my opinion this is a manufacturers design flaw that they are dumping on us consumers. I mean if they told me the motor mounts were going to be a maintenance issue I would have never bought the car. This is absolutely ridiculous, and now my concern is the safety of my family. Please advise me on what I can do to find some kind of help with this. I am not the only one. Where else can I complain and steer others to. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
When turning the steering, mostly to the right, at low speeds there is a rubbing, vibration coming from the front of the vehicle which is quite loud and can be felt as a shudder through the steering wheel. I took the vehicle into my local dealership but they were unable to replicate this problem due to the fact that it is an intermittent issue. I no longer have warranty on the vehicle but feel that Chrysler should take care of any issue that is reported during the warranty period but not fixed during that time. I fear that eventually a steering failure will occur which may have major consequences.
Rear engine mounts are defective in vehicle, the engine is shifting within the car causing it to hit the transmission. Additionally, the control arm within the car is broken and loose. There was a recall on the 2008 Chrysler Pacifica for the same problem because the driver can loose control of the vehicle while in operation. My 2007 is currently being looked at for this issue. Cause as stated by mechanic: Internal failure of the steering gear and both lower control arms bushings broken and loose.
- Waldorf, MD, USA
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2007 Chrysler Pacifica with 38,829 miles need to have both outer tie rod ends replaced. My wife and I are the first owners. I feel that the miles on vehicle are to low for such damage and very close to the basic coverage or the intent of coverage. I will be getting it repaired at my local Chrysler dealership.
When turning to the right or the left I can hear a rubbing type noise. I took it into the two different dealers on two separate occasions complaining of the noise, but the dealers could not duplicate the problem. When I turn I hear a rubbing noise and now when I reverse there is a loud grinding/rubbing noise similar to the noise that I get when turning. The noise generally occurs first thing in the morning after I have started my car and reverse it. If my car has been sitting for a while it will do the noise then too! I'm unsure what is causing the noise and since the dealers can't duplicate it they have not done anything either. I'm quite concerned as to what can be causing these noises and I do believe that they are linked! I noticed another Pacifica owner had the same problem as I did so now I know it's not just my car.
There is a noise coming from suspension or steering. It occurs when backing out and turning. Two loud clunks. One when backing up and turning, one when straightening up the wheels. Also, when turning while driving, many times there is a noise coming from steering - feels like a short grind resonating into the steering wheel. At first I though it was a tire hitting on something on the car. I've been complaining about this since the car was new ( 2007 Chrysler Pacifica). Not until last year, did dealer take this seriously and took a look at it. Car was in for a total of three or four times. Once for as long as three weeks. I am being told the cross member was replaced. Unfortunately, the car is still making the same noises and I am afraid it is a safety issue. Dealer says there is nothing wrong with the car. I think it is a big safety issue. Sure feels like something isn't right.
The contact owns a 2007 Chrysler Pacifica touring. While driving 35 mph and other speeds, the steering wheel locked. The contact pulled over, turned the vehicle off and restarted it; the power steering reset itself. The vehicle was taken to an authorized dealer twice where the motor mounts were replaced. The failure continued. The vehicle had not been repaired. The failure mileage was approximately 56,000.
Steering wheel shakes violently everytime when '07 Chrysler Pacifica is slowing down. Brought in for service and was told the car needed a new front motor mount. Not covered under any warranty. Search of the internet shows multiple problems of chrsyler Pacifica motor mount replacement, and needing to replace multiple times. Dealership only guarantees new motor mount for 12 months, or 12,000 miles.
The contact owns a 2007 Chrysler Pacifica. The contact stated that the vehicle loses power while driving between 15 to 60 mph. The failure has occurred seven times since the vehicle was purchased. Right after the failure, the low oil pressure indicator illuminated on the instrument panel. The driver experienced limited ability to steer and stop the vehicle during the failure. The vehicle is able to be immediately restarted after the failure. The contact took the vehicle to the dealer for repair on four occasions. On the first occasion, the dealer stated that they could not duplicate the failure; however, they updated the software. On the second occasion, the dealer duplicated the failure and replaced the throttle body. On the third occasion, the emissions indicator illuminated and an erroneous evaporation code appeared. The computer was reset at that time. On the fourth visit to the dealer, three loose electrical grounds were found and tightened; however, the failure continued. The previous owner also experienced the failures, but the manufacturer was unable to determine the cause. The failure mileage was 21,150 and current mileage was 23,250. Updated 3/5/09 updated 03/10/09.
Vehicle caught fire. Fire started in the engine, but was not noticed when the vehicle was shut off. It smoldered then ignited entire vehicle. Nothing unusual was noticed when driving the vehicle, or when shutting off the engine. The engine size is 4.0 ltr.
September 8, 2008, my wife was driving our 2007 Pacifica. Power steering failed, she attempted to park the car in a parking space in front of a retail store. Smoke appeared from hood area, fluid leaked out from under front end, flames erupted. Fire department was there in several minutes to extinguish the blaze, but not before damage was done to the building and another vehicle parked next to the Pacifica. Front end of car completely burned. Chrysler ordered an inspection conducted by an independent adjuster. Claims results are inconclusive and has ordered another inspection. Obviously this is not the first report of fire caused by power steering fluid leak. We have waited patiently for over five weeks. Chrysler suggest we settle with our insurance company. I am not willing to do that when it is obviously a defect and the car is in warranty. The car only had approximately 13,000 miles.
I purchased a '07 Chrysler Pacifica in February. I've had nothing but problems with the car. I had to have the motor mount replaced. I had problems with it shuttering and acting as though it doesn't shift between 30-35 mph. I've had the torque converter replaced on it as well. After that I've had to have the tie rods replaced, and the struts. Since I've noticed that almost everyone is having the torque converter and motor mount problems as well as other Chrysler vehicles this should be addressed. Since I've had the torque converter removed while it was still in shop I get my car back and when you let go of the steering wheel it veers completely to the left. Now the dealership is trying to clean their hands and saying it's a defect with the car; they have to contact Chrysler. Hello-it didn't do this before I took it in and now it is since they've 'fixed' it. It's actually unbelievable since so many car manufacturers are failing you'd think they'd recall this problem, fix it and keep what reputation they have left.
A D V E R T I S E M E N T S
- Leeds, ME, USA