This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The serpentine belt on my 1996 Chrysler Town & Country lxi, makes a loud squeal and then falls off a week later. When driving in rain and going over a puddle the serpentine belt falls off this has happened so many times that I have installed brackets one by the tensioner and one by the pulley. The immediate & dangerous result is loss of power steering and power brakes next is water pump fails causing engine to over heat so unless you have a spare belt in your van at the time and the tools to change it you are let stranded.
The airconditioner continues to malfunction after several attempts to fix it by my mechanic. After the second setting the van begins to overheat.the clutch in the transmission failed after 63,500 miles.
Airbag light was on intermittently and stays on, performed diagnostics, no codes present and could not get light to come on, also coolant leak at hose at rear leaf spring, replace rear coolant tube-rubbed through on spring,
Horn fails to work along with an air bag warning light that doesn't turn off; transmission of the car had to replaced in less than four years; electrical systems in the car acts rather sporadic, radio turns off and on by it self; air conditioning no longer works/ hose failed radiator, and water pump had to be replaced
The electrical gauges and digital readout have repeatedly failed (7 times) resulting in no way to know speed/mph the vehicle is traveling, whether engine is overheating, gear that the transmission is in, car alarm does not function, all gauges are either giving faulty readings or no readings at all. This is only the most often repeated problem. Additionally, there have been numerous and different problems resulting in overheating, 3 battery replacements, premature replacement of brakes and wheel cylinder, numerous other problems. Vehicle currently not functioning due to 7th. Failure of electrical gauge panel, lights staying on causing battery drain and failure. Useless to recharge the battery because continuous burning of dash panel lights will continue to drain battery. No car alarm because of computer failure.ehicle
We have had to have the whole transmission rebuilt and/or replaced in Nov. We also had to take our vehicle bach within 1 week to have more trans. Work done even after it was replaced. Now it back in the shop for a water pump leak and a thermostat, along with replacement of the lines to the cooling system because they are cracked, along with another round with the belt and tensioner that we had replaced in April of 2000. We also have had the electrical rely replaced 2 times and we are wondering if we will have to replace it again after a year of use. We are so fed up with this vehicle right now that you can not even imagine. For the past 4 months it has set in our drive way because we are afraid to drive it..... we are now wondering when it is driven what is going to happen to it next. We are not to happy with having to put all this money in a vehicle that is 5 years old and 62K miles. We have all the service records on this vehicle if you need them. Please respond to this complaint and investigate the problems futher. As it looks there are lots of people that have complained about the same problems as I have.
Serpentine belt tensioner broke causing loss of pwr steering second occurance; first was at 44K mi. Manufacturing defect. Mfg should be force to redsign part & recall
When van was being checked because it would not start, a mechanic found a defective water pump. Owner concerned because this was a common problem with other Town & Country vans. Water pump was replaced at owner's expense. Starter motors failed.
A small antifreeze leak was noted 3mos. After the warrenty expired leading to a water pump failure then the power window on the driver's side failed to work after opening the window to pay toll and remained open for duration of the trip over 1 hour in very cold weather(10-15 degrees F)
Vehicle vibrating above 45 mph Chrysler said it was the tires, Michelin said it was the vehicle. We got 25%off the cost of new tires on 02/04/99 under a low speed wobble service bullitin notice. Transmission is a joke. Have had vehicle in time after time since 11/14/99 for incomplete work, tools left on the engine!! transmission fluid and radiator fluid leaking the day after picking up the van. We asked the dealership to check items that another auto shop checked and said needed fixed under the warranty and the dealership told us the other shop didn't know anything that they weren't a dealership! after putting the motor back together, one of the asked to fix components was broken after all and had to be fixed. We are still experiencing problems with "hick-upping" while at a stop also a "wanting to stall and holding back feeling. This has to do with the coil pack (we feel0, that we have asked them to check and looking at the forms received back, it hasn't been. I have asked repeatedly for my copies of the work needing to be done sheets, and have yet to receive them. I have made complaint to the manufacturer and have asked for the regional manager to contact me, but that hasn't happened yet. This was done on approx. 02/08/00, today is 02-25-00.( dot number: Tire size: 21565T16mn )
Auto transmission failed and was replaced after 46,856 miles. Fuel gauge reads empty when 5 or 6 gallons remain - tank replaced, problem never fixed. Windshield wipers will come on by themselves, switch replaced problem still exists. Electric cooling fans failed, module and relay replaced. Driver window moter and regulator failed. Air conditioning compressor leaked, A/C hoses leaked all new system put in.
I am disabled secondary to multiple sclerosis but an still actively employed as a physician. I was thrilled to purchase a vehicle through Chrysler that was adapted by braun corporation with a lowered floor, entervan ramp and hand controls. From the first 6800 miles, I have had repeated problems. In the past year and a half, I have been stranded in my vehicle in my wheelchair and the van has required towing. I was prompted to reach out to you for help because the first problem (at 6800 miles) recurred now at 40,000 miles. My brakes failed entirely without warning and I was travelling at 40mph. Chrysler points the finger at braun and quality coach (the distributor locally). They point the finger at Chrysler. Chrysler said that in 1996, braun cahnged the location of the fuel pump and this required "customization" of the line between the brake pump and the master cylinder. This "custmized" line has worn through twice (the first time at 6800 miles) with no warning. I was assured then that the problem was corrected but found out at 40mph that my brakes were gone again. I had gotten the van serviced at the dealer 6 weeks prior to this and new front brakes were installed. I also had it in 12 weeks prior to this incident to have all the conversion equipment checked. Needless to say, no assurances from them that they have corrected the problem will convince me to drive this van and I do not, in good conscience, want to pass this problem on to another innocent person. Please advise and help if you can!
Without warning at 50 mph, the water pump on this car seized, then the alternator belt burned which broke all the other belts nearby, causing the car to lose power. This incident has happened twice to this car in the last 6 months.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA